International Istanbul Insurance Conference 25 May 2011 Developing profitable business Alan Smee, Head of Technical, Allianz Turkey How to win - Excellence in distribution and customer service - Technically rigorous pricing and underwriting - Process effectiveness - Continued attention to costs - Management of risks 3 + 5 6 7 “We need to be no. 1 in premium” “Young drivers are the future” “This is a VIP client” 9 2007 Other MOD MTPL Cycle position Size correlates to level of GWP 2011 Other MOD Cycle position MTPL Size correlates to level of GWP Technical profit* in TL mn 2007 MTPL 2008 -272 MOD -62 Health -24 -510 -413 -64 260 Total -98 355 -378 * Before investment income and tax ** Includes Fire, Non-Motor and provisions -260 ? -113 -191 272 2011 -672 -415 -77 All Other** 2010 2009 +92 -665 -953 1 Recognize the commodity-like nature of business 2 Innovate with insights re pricing, UW and claims 3 Disciplined approach across the insurance cycle 4 Transparent, rigorous, fact-based approach References Slide 2 http://www.the-coalman.co.uk/images/coal.jpg http://www.fotoartglamour.com/pictures/mature-wheat-heads.jpg http://www.ultimatesolutions.com/engineering/images/computer-chip.jpg Slide 3 Unknown http://upload.wikimedia.org/wikipedia/commons/8/8c/Consumer_img02.jpg http://www.orbitcast.com/archives/formula-1.jpg http://www.goldenblog.net/wp-content/uploads/2010/01/ipad_hero_20100127.jpg Slide 4 http://www.inflexwetrust.com/wp-content/uploads/2010/12/mcdonalds_fries.jpg http://1.bp.blogspot.com/__rkPLGz_xzk/SEGPA0YWt5I/AAAAAAAAARI/zUOG3vrchfA/s320/1005l.jpg Slide 5 http://www.fanpop.com/spots/mercedes-benz/images/40958/title/slr-mclaren-wallpaper Slide 6 http://technabob.com/blog/wp-content/uploads/2008/06/black_box_casemod_on.jpg Slide 7 http://www.bingle.com.au/car_insurance/about-bingle Slide 9 Unknown 14