NFS Portal Testing Progress
Ollie Ollewagen
7 August 2013
Problems Identified
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Stability of solution
IRTMS Helpdesk not available
Fault Reporting cumbersome
No feedback on items Reported
Test Heads maintenance issues
© Telkom 2011 | NFS Portal Feedback |
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NFS Portal System Flow Diagram
IRTMS
TaskMate II
Web Portal
Portal User
Testing
xAct
Application
Tech
ITBM_INFO
Xsuite
IP Activator
LoopCare
DSL_INFO
Xsuite
Internet authentications
Warehouse
SMS Gateway
Fault History
SMS messaging
Clarify
xAct
Customer Info
DSLAM update / reset
CBS
Network Info / update
T-Agent
EN update / reset © Telkom 2011 | NFS Portal Feedback |
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EAI – Enterprise Application Integration
Stability of solution
• ITS Have done the following
• The server was spilt from 1 to 4 to manage additional load
• Memory and tread leaks on the Application were identified and resolved
• In-&-out bound Interface (EAI) problems were resolved
• Implement “Fog-light” to monitor and report major incidents
• ITS created a task team for the NFS Portal to ensure stability and manage
incidents, the IT Executive responsible is immediately notified by the monitoring
tools when the service degrades
• The development team did a complete code re-write in the application to handle
the load
• Developed a method to provide better messages to technicians
• Continuously monitoring the application for improvements
• ITS enhanced test results to discriminate between Test head failures and Soft
failures also providing better instructions to the technician on actions required. –
19 July 2013
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Conditional Pass on test head failures with No retry
Will Indicate which failures require a manual retry
© Telkom 2011 | NFS Portal Feedback |
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IRTMS Helpdesk not available
• Part of ANTC and have long answer times due to
staff also performing other functions
• ANTC staff do not have system skills to analyse
problems
• Support Function moved to NFS System Support –
1 August 2013
© Telkom 2011 | NFS Portal Feedback |
5
Fault Reporting cumbersome
• Technicians can only telephonically report faults
• Call centers have no means of Reporting faults.
– Implemented a email with automatic tracking and feedback. - Done
– Implement a reporting function via IPPACMAN - Done
– Logged CR 10293 to provide Email function from NFS Portal screen Waiting for impact study and delivery date from ITS
• Developed a report that can be extracted indicating all network and test
head failures. - Done
• Investigate the possibility to use Foglight for identification of Network
and test head failures – To complete investigation in next month
• Fault management process implemented between NFS and NCO
– Continues improvement will apply to improve repair of Test heads
© Telkom 2011 | NFS Portal Feedback |
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No feedback on items Reported
• Technicians never received feedback on faults reported.
• With move to NFS System Support technicians will receive
updates via email.
• Have logged CR 10305 for a notice board functionality to
give technicians updates on events and highlight problems
– Waiting for ITS to do impact study and to provide
feedback
• Have logged CR 10306 document distribution to assist
techs to get hold of documents to assist them – Waiting for
ITS to do impact study and to provide feedback
© Telkom 2011 | NFS Portal Feedback |
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Test Heads not functional or maintained
• IRTMS repair takes long due to spares availability
– Have implemented an escalation and tracking process
• No formal Fault management process did exist for
LoopCare.
– Process now implemented with NNOC and NCO
• Work on effective routine maintenance on test
heads to reduce faults.
– Proactive monitoring
– Identify problematic sites for investigation
– Doing of regular 6 month routine on test heads
© Telkom 2011 | NFS Portal Feedback |
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Testing Availability
• IRTMS / LoopCare testing integrated in the following
systems
– Unibase
– NFS Portal
– CPH – Clarify for Call Centers
• All MSAN equipment is implemented with LoopCare testing
capabilities.
© Telkom 2011 | NFS Portal Feedback |
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Implementation
• OPS Managers trained on how to use NFS Portal
fully
• Technicians trained by OPS Managers
• Included in Functional MSAN training
• Included in CoE and ADSL refreshing material
• Training material developed for Call Centers
• Call Center Staff trained to use Upfront testing
© Telkom 2011 | NFS Portal Feedback |
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Next Steps
• Implement improvement drive for stability and up
time for the test heads.
• Improve proactive reporting process to identify
problems before it impacting operations.
© Telkom 2011 | NFS Portal Feedback |
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Thank You!
Ollie Ollewagen