The Barista Book
Housekeeping
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mobile phones
break times
toilets
emergencies
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Workshop overview
At this workshop the following will be addressed:
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hygiene
coffee styles
coffee types
equipment and machinery
coffee making processes
storage of coffee
cleaning of equipment and machinery
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Workshop expectations
What do you know about the topic?
What do you need to know?
What outcomes do you expect from this workshop?
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Topic 1
Coffee- hygiene and preparation
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‘I believe humans get a lot done, not because we're
smart, but because we have thumbs so we can make
coffee.’
(Flash Rosenberg)
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Making it happen
‘Only one thing is certain about coffee.... Wherever it is
grown, sold, brewed, and consumed, there will be lively
controversy, strong opinions, and good conversation.’
(Mark Pendergrast)
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Activity
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A little history
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What do your customers want?
‘In business you get what you want by giving other people
what they want.’
(Alice Macdougal)
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Espresso
‘Everybody should believe in something. I believe I’ll have
another cup of premium gourmet coffee.’
(Anonymous)
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Activity
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Topic 2
Terminology and equipment
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‘Coffee smells like freshly ground heaven.’
(Jessi Lane Adams)
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Flavours
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Fruity
Charred
Sour
Taint
Mellow
Acrid
Briney
Harsh
Baked
Grassy
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Espresso machines
There are many types of espresso machine on the market.
They are generally pump operated or lever operated.
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Sometimes problems will occur.
You need to identify causes and determine the best
resolutions.
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To froth milk you need: cold, whole milk; a straight walled,
cold, metal (stainless steel) steam pitcher (jug); an
espresso machine with a powerful steam wand; a
thermometer.
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Activity
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Topic 3
Coffee service
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Service should be fast, efficient and rely on listening
carefully to the customer.
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Presentation/ Accompaniments
‘There's nothing sweeter than a cup of bitter coffee.’
(Rian Aditia)
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To go with coffee
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Activity
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Topic 4
Machinery maintenance
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‘Coffee is serious when it comes to waking up and putting
you in a better mood.’
(Anonymous)
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Activity
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Summary
Before leaving today please share:
› 1 thing you learned
› 1 new practice you will undertake at work
› 1 activity you enjoyed
Thankyou for your attendance and participation.
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