Morale and Welfare
Briefing to General T. J. Lawson, CMM, CD
Ottawa – 3 July 2013
Commodore Mark B. Watson
DGMWS
Agenda
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•
•
•
Introduction
Organization and background
Vision
Programs, services, and initiatives
2
Defence Team – Morale & Welfare
• Approximately 5,600 “Staff of the Non-Public
Funds, Canadian Forces”
– Number varies due to casual employment,
esp. in summer
– 2,125 full time, 1,066 part time, 2,395 casual
– 40% CAF affiliation (Retired and/or Family)
•
•
•
•
253 Canadian Armed Forces members
153 National Defence public servants
375 at MFRCs (locally employed)
Plus many, many volunteers
3
Defence Team – Morale & Welfare
CFMWS
5,600 to 6,000 Employees
Canadian Coast Guard
4,500
Canadian Security Intelligence Service (CSIS)
3,311
Citi Bank
5,000
Nav Canada
5,000
4
Operational Funding
$4.27M
(FY 12/13)
5
Scale of Operations
NPP net worth / publicly funded expenditures FY 2012-13
C108 ($28M) Public Funds C134 ($8M)
C109 ($87M)
DCSM
($26M)
Public
Funds
Base/Wing/Reserve Unit
Funds ($81M)
Messes
($25M )
Assistance Fund
CFPAF ($17M )
Central Fund
($123M)
CANEX
($51M)
SISIP FS
($312M)
CANEX 2012-13
Sales: $132M
SISIP FS 2012-13
Revenues: $90M
Total $758M (19.7% Public / 80.3% Non-Public)
6
My Vision
Make CFMWS one of the strongest military Morale and Welfare
organizations in the Western world by providing programs that
provide widest possible benefits to the greatest number of
serving and former service personnel and their families:
One Community, One Million Strong
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PSP
Sports
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•
•
•
•
•
20,000
91
18
14
210
115
Intersection sport competitors
Regional competitions – 3,500+ competitors
National competitions – 1,800 competitors
CF CISM teams
Individual CISM athletes
CF athletic trainers
Recreation
•
•
•
•
•
•
400,000
42,000
700
325
100
33
Annual registrations in recreation programs
Recreation memberships
Different types of recreation programs
DND facilities involved
Special events – 60,000 in attendance
Community Gateway Web sites – 20,000 hits monthly
8
PSP Specialty Interest Activities
Access to:
• Golf: 15 locations across Canada
and 6 social clubs using civilian courses
• Marinas and Sailing: 8 locations
• Campgrounds & Cabins: 5 locations
• Rod and Gun Clubs: 7 locations across Canada
• Horseback Riding: 4 locations across Canada
• Curling: 7 locations across Canada
• Skeet Shooting: 5 locations across Canada
www.cfmws.com/en/AboutUs/PSP/specialtyinterest
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Commercial Services
SISIP Financial Services
2012 Results – Programs and Services:
•
140,560 lives insured under the Life Insurance plans with $28.6B in coverage and $41.3M
paid to beneficiaries
•
93,600 CF members protected under the Long Term Disability plan with $106.6M paid out in
benefits when combined with the Vocational Rehabilitation Program
•
8,329 Financial Counselling appointments held
•
7,153 Financial Planning clients with $232M invested
•
3,379 CFGroupRSP clients with $117M invested
•
5,631 CAF members educated under the Personal Financial Management course
Financial Planning
Canadian Forces Group Retirement Service Plan (CFGroupRSP)
Financial Counselling
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Commercial Services
SISIP Financial Services
Comparative costs:
SISIP Financial Services
Industry Standard
Financial Planning
(No commission – fee for service
based)
• $6 - $12/month (depending
on rank)
• Unlimited hours of service
• Includes one free income tax
return
• Approximately $100/hour 1 or 1%
- 3% of assets under
management2
• $59 for one basic income tax
return3
Financial Counselling
(Confidential)
Free
• Approximately $1204 / session or
enrollment
• Fee of 15% of total debt +
monthly charge of $50 +
cancellation fee5
Insurance
($100,000 in coverage / 25 year
old male / non-smoker)
$6/month
• Varies $11 - $13 /month6
1
CBC News (April 2012) / MoneySense Magazine (October 2012)
2
moneysense.ca – Where to find a fee-only Financial Planner
3
H&R Block
4
Credit Canada
5
debtfreesolutions.ca – Consumer Credit Counselling sample
contract
6
Compulife Software Inc.
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Commercial Services
SISIP Financial Services
Life insurance plan advantages:
Industry Standard
SISIP Financial Services
No exclusion for war risk
May be excluded or declined
No exclusions for dangerous occupations, hobbies,
volunteer activities and/or sports
Some or all may be excluded or increase in
premium
Less stringent medical underwriting
Lengthy medical required
No medical required to convert insurance after release
(If done within 60 days of release)
Not available
Includes coverage for Accidental Dismemberment
Cost to purchase
Free coverage for Dependent Life of $10,000
Cost to purchase
12
Commercial Services
SISIP Financial Services
Re-Insurance:
• The sharing of risk among several companies that
specialize in high risk insurance protection.
• Required to guarantee the payment of claims under SISIP
FS Life Insurance plans, even if someone dies while
serving in a Theatre of Operations.
• Net re-insurance costs and death claims from 2007-2011:
12.2 M per year.
13
Commercial Services
CANEX / NATEX
Programs:
• The Personal Home & Auto Insurance
− Home: Coverage that fits your way of life. All policies include $5K coverage for
military kit; $3K coverage for personal belongings while deployed outside
Canada. Military Renters policy for DND controlled quarters, Identity Theft
Assistance, Burglar Alarm Discount also available
− Auto: Accident-Free Protection, Loyalty Savings (up to 7%), Winter Tire Discount
(5% off premium), Students Rates, RV’s and more
− Portability: If you should move, be transferred or retire within Canada
• Home Heating Oil Rebate Program
− If home heated by oil, save on regular delivered price of home heating oil.
− Example of savings - In Halifax, participants have saved up to 8 cents per litre
for the last six years; average of $1,500 in savings.
14
Commercial Services
CANEX / NATEX
• No Interest Credit Plan
−
12, 24 or 36 month plans. Plus no money down, not even the taxes.
−
12 month payment plan: no hidden handling or administration fees
(24 months: 2% ; 36 months: 3%)
• Club XTra Loyalty Program
−
Present your card and earn points for every eligible $1 purchased.
−
Twice a year, gift certificates are issued to Club XTra member for the value of the
points accumulated (e.g. $5 for 5,000 points).
National vendor partnerships:
•
Tim Hortons
•
OK Tire
•
Aramark (food services)
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Andrei Master Tailor
•
Subway
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Commercial Services
CANEX / NATEX
Initiatives:
• Online Sales and Marketing
− Developing an online e-retailing strategy to augment existing store
operations
• Elite line of clothing and accoutrement
− Developing a consolidated and centralized retail offering
in-store and online of CF memorabilia, clothing & accoutrements
− A selection of quality casual/performance clothing and merchandise
(e.g. - tie bars, cufflinks, lapel pins, watches, wine decanter, etc)
branded with military crests/logos.
− Available soon: New design Navy windbreaker
16
DCSM / JPSU
JPSU Mission
Through an integrated and individual-centric service delivery model, to ensure the
coordination and facilitation of standardized, high quality, consistent personal and
administrative support during all phases of recovery, rehabilitation, and reintegration
on return to service or transition following release, for all injured and ill Canadian
Armed Forces personnel and former personnel, their families and the families of the
deceased.
Peer Support
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•
•
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Operational Stress Injury Social Support (OSISS)
Soldier On
Injured Soldier Network
Helping Others by Providing Empathy (HOPE)
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DCSM / JPSU
Personnel currently being tracked by JPSU
Posted to JPSU
Supported by JPSU
(but not posted)
1,800
3,500
Total
5,300
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DCSM Transition
Activities & Initiatives
• National Coordination of all SCAN activities:
–
–
–
–
Second Career Assistance Network seminars,
Medical seminars,
Transition support and programs specific to ill & injured,
Publications/tools that support transition counselling.
•
Liaise with other organizations: VAC, HRSDC, PS Commission, SISIP-LTD & VRP,
Industry, Academia, Accreditation bodies and others.
•
VAC Liaison Officer
Canada Company – Military Employment Transition Program (METP)
A self-serve, "one stop" website of all things “transition” for serving and retired military
members. This includes Corporate Canada employers, Entrepreneurship, Franchising and
Education opportunities.
67 Military friendly employers, such as Amazon, BMO Financial Group,
CN, Coca-Cola Refreshments Canada, Royal Bank of Canada, Shell Canada,
Sobeys Inc., Suncor Energy, Etc.
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DCSM Transition
Initiatives and Services
•
Prince’s Charities-Operation Entrepreneur: Based In Business (BIB) with Memorial
University and Canadian Youth Business Foundation
•
Prospect: Forces @ Work: Sustainable Job Placement Pilot Project
•
H2H: Helmets to Hardhats
•
Association of Canadian Community Colleges (ACCC)
NEW Transition Initiatives:
•
Veterans Canada Franchise Network in partnership with the Canadian Franchise
Association (under development)
•
Forum for International Trade Training (FITT)
In addition to previously mentioned programs and services, the following
are specifically for ill and injured members of the Reg and Res force:
•
Vocational Rehabilitation Program-Serving Members (VRPSM)
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Priority Hiring-Public Service
•
Integrated Transition Plan
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Military Family Services
Enabling a mission-ready Force by addressing the issues faced by CAF
members and their families that result from military service.
Military Family Services manages:
• Military Family Services Program, including funding and oversight
of Military Family Resource Centres
• Dependant Education Management, who manages the education
compensation and benefits requirements of military members
with dependant children.
• Quality of Life issues that arise and affect military families as a
result of conditions of service of serving CAF personnel
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Military Family Services
24/7 ACCESS TO SERVICES:
Military Family Resource Centres – On Base, In Person
• 32 in Canada, 7 sites in the United States, 4 in Europe
• Third party, independent organization located on Bases/Wings or
through outreach programs
• Provide services in both official languages in accordance with the
need of the local community.
Family Information Line – Informed, Connected and Supported
• 1-800-866-4546
• Bilingual, information and supportive counselling
www.FamilyForce.ca – For and about Canadian military families
• A portal to all MFRCs for local information
• Useful general information of interest to all Canadian military families
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Military Family Services
BY THE NUMBERS:
FamilyForce
In 2012, 328,062 visits to the FamilyForce site, and there were 196,832 total unique visitors.
Family Information Line (FIL)
In 2012, 1620 calls were made to the FIL (as well as 4760 calls to the automated system that
has deployment information).
FIL Stats (1 Jan to 30 June 2013)
Total contacts: 713
355 calls and 358 emails (follow up calls/emails to each contact not included)
Contacts per issue type:
1.
2.
3.
4.
5.
CAF family related: 21%
Military related: 16%
Veteran related: 14%
MFRC: 6%
Mental health: 5%
23
Support Our Troops Program
Support Our Troops Fund is an umbrella for the following:
• Military Families Fund − linked to conditions of service
− $4M dispersed to >1,000 members/families
− $5K per incident at local level
• Soldier On Fund − contributes to a healthy, active lifestyle
− $1.1M dispersed to 630 members/families
− Funded a wide range of programs
• Hospital Comforts Fund − basic amenities for hospitalized members
− $85K dispersed annually to >300 members
• Op Santa Claus − gift for deployed members over holidays
− Gifts delivered to 1,600 members
$13M has been received since 2006 from:
• Personal contributions to SOT Fund
• Proceeds from third party events
• Contributions from external charities/foundations
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Support Our Troops Program
Examples:
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Army Run: Generated almost $500K in funds for the MFF
and Soldier On during the past 2 years.
•
Graham Group Charity Golf Tournament: Golf tournament held in 2011 and 2012,
generated almost $100K for the MFF
•
Royal Canadian Mint – Highway of Heroes Collector Coin: Operated two coin
Campaigns to highlight the CAF and the sacrifices of military members and their
families, collectively generated $200K for the MFF.
•
Honourable PM Stephen Harper – History of Hockey book:
To be released Fall 2013, all proceeds to MFF.
•
Winnipeg Jets True North Foundation: Will donate $75K to the MFF/Soldier On
yearly for the next 10 years.
•
Sears: 7 year relationship, annual donation of $10K to the Hospital Comforts Fund
(under the SOT Fund umbrella).
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Soldier On Fund
• Supports former and currently serving members with a visible or
non-visible injury/illness to adopt an active lifestyle through sport
and recreation
• Over $1.1M has been disbursed to provide access to equipment,
training and events allowing participants to:
– learn a new sport such as skiing, horseback riding, fly fishing, and kayaking;
– train with and compete against soldiers with similar injuries and illnesses from
other nations; and
– push their physical and mental limits through participation in regional and
national sporting events.
• $2.4M has been raised by donations from Canadians, corporations
and other organizations
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Soldier On Participation
630 Total members supported by Soldier On
600
500
400
300
200
100
0
07/09
09/10
10/11
New participants
11/12
12/13
Accumulative Total
As of 1 Apr 13
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Soldier On Demographics
26%
62%
12%
Region
NS/NFLD
NB/PEI
QC
S ON
E ON
Prairies
AB/NC
Pacific
Total
Officer
9
3
8
2
7
3
7
5
44
NCM
71
28
103
20
126
29
90
42
509
Army
RCN
RCAF
Retired
5
9
14
5
20
8
7
9
77
• 86% Serving
• 14% Retired
Total
85
40
125
27
153
40
104
56
630
As of 1 Apr 13
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Canadian Forces Personnel
Assistance Fund
• Offers financial assistance in the form of low interest loans and/or grants
through the following programs:
− Minor Disbursement Program ($33K to 194 members)*
− Educational Assistance Loan Program ($1.9M to 476 members)*
− Self Improvement Loan Program ($7.5M to 2,208 members)*
− Financial Distress Program ($1.1M to 154 members)*
*data based on calendar year 2012
• Access to the fund is normally through an agent of the fund, Veteran
Affairs Canada, SISIP Financial Counsellors or designated Base/Wing
Program Administrators
• Eligibility to make an application does not guarantee approval
• Each request adjudicated against specific criteria before a decision is
rendered
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SOT Summer Camps
• The SOT Summer Camps provide an opportunity for children
of military families to escape from the stressors of military
life, with priority given to children of deployed personnel.
• In summer 2012, more than 700 children of military members
enjoyed a complimentary week at Camp Maple Leaf and
Muskoka Woods.
• The Military Families Fund, Canada Company and personal
donations have unwritten the cost of camp registrations.
• More than 300 spots are available in 2013 for kids who meet
the eligibility criteria.
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Vacations for Veterans Program
• Launched in January 2012
• Program is available to CAF members (former and currently
serving) who have sustained an injury or illness while serving
in a Special Duty Area/Operation and who are in receipt of a
VAC benefit as a result
• Eligible members may apply for 1-week of accommodation at
one of Shell Vacations Club’s 26 properties in Canada, the US
and Mexico
• More than 100 CAF members/families have benefited from
this program
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PSP – DFIT.CA / FORCE
Fitness training DFIT.CA
• Launched 11 Oct 2012
• Focus on fitness required
for operations
• Over 20 000 CAF
personnel registered
Project FORCE
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NPP Outreach
• SOT programs / funds attracting significant contributions
from Canadians
– Individual donations of dollars and products / services
– Proceeds from third party events
– Contributions from events / campaigns held by charitable organizations
• e.g.: True Patriot Love, Canada Company and Wounded Warrior
• As number and complexity of events increases
– There are greater demands for DND/CF Support
– There is little adherence to policy provisions and
– There are diminishing efforts to align with CF priorities
• Some external organizations competing with internal
NPP “charities”
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CF Appreciation Program
• Official discount program of the CF
• Members can save at more than 26,000 locations locally,
nationally and worldwide
• Categories: Accommodations, Attractions, Entertainment,
Dining, Recreation, Services, Shops, Travel & Transportation
• Two new features coming:
– On-line registration
– Secure login
Visit: www.cfappreciation.ca
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CF Appreciation Program
CF R&R Club:
• linked to US Armed Forces
Vacation Club
• linked to Gov Rewards and
International Cruise Excursions
• Access to 3,500 accommodations
in 80 Countries starting at $369
USD per week
• Access to cruise lines, airlines, and
3,000 US Golf Courses at
guaranteed low prices.
35
CF Appreciation Program
CF R&R Club – Examples:
Silver Lake Resort,
Kissimmee, Florida
7 nights/$369 USD
Barnsdale Country Club
Rutland, England
7 nights/$369 USD
Wyndham Ka'eo Kai
Kauai, Hawaii
7 nights/$369 USD
Visit: www.cfappreciation.ca
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CFOne Card
• Confirms that an individual is a member of our
One Community – One Million Strong
• Provides access to MW programs, services and facilities
Multi-phased approach
• Phase 1: (Fall 2013) will launch with access to the CANEX
Loyalty Program and CF Appreciation Program
• Future Phases: expanded to include access to PSP recreation
services; administration of Mess fees, access to clubs and
activities, as well as other MW services.
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RCMP MWS Eligibility
• Marketing services to existing RCMP members
• Providing access to former RCMP members to
select MW services
38
DGMWS 2013 Priorities
• Cross Marketing
• Employee Engagement
• Profitability / Diversification
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Questions?
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