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Morale and Welfare
Presentation to the
RCAF Logistics Conference
Commodore Mark B. Watson
14 November 2012
CFPFSS
=
MORALE AND WELFARE
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Agenda
•
•
•
•
•
Introduction
NPP Governance and DGPFSS organization
Vision, priorities, and strategy
Programs, services, and activities
Initiatives
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NPP Governance
• Full Governance assigned to CDS;
• Authorities Delegated to DGPFSS as
Managing Director of NPP;
• NPP Board serves as an advisory board:
–
–
–
–
Provides stakeholder input to CDS;
Strategic plans, policies and direction;
NPP investments;
Approval of audited financial statements;
• NPP Board and AFC engagement is key - NPP
is a “Chain of Command” Responsibility;
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Organizational View
Chief of the
Defence Staff
Non-Public
Staff of NPF
Chief
Military
Personnel
CEO
NPF
NPF HR
(VP HR)
Pers Fin Svcs
(Pres SISIP
Financial Services)
s)
NPP
IM/IT(CIO)
Retail Svcs
(Pres CANEX/
NATEX)
Managing
Director DGPFSS
NPP
Public
M&W
ASD (delivery
by NPP )
Coordination
NPP Fin
in
(CFO)
Pers Support Prog
(C PSP)
Military
Quality
of Life
&Family
FamilyServices
Services
Program
(DQoL)
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Casualty Support
Management
(DCSM)
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The Defence Team
CFPFSS:
5,600* NPF
253 CF
153 PS
(* 40% CF affiliation)
5,600 NPF
Public Servants
65,000 Reg Force
25,000 Res Force
28,000
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Scale of Operations
NPP Net Worth / Publicly Funded Expenditures FY2011-12
DCSM ($26M)
C108 ($25M)
C109 ($88M)
}
Public Funds
Base / Wing / Reserve Unit
Funds ($77M)
Central Fund
($124M)
Messes ($24M)
Assistance Fund
CFPAF ($17M)
CANEX Retail
($52M)
SISIP Financial
Services ($280M)
SISIP FS 2011-12
Revenues: $77M
CANEX 2011-12
Revenues: $135M
Total $713M (19.5% Public / 80.5 % Non-Public)
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Canadian Forces Central Fund
• Sources
–
–
–
–
–
Investment revenue
CFCF loan interest
Proceed from Base closures
Fees
Donations
• Distributions
–
–
–
–
–
–
CFCF loans
Capital Projects
CBA interest payments
Subsidies to HR, Accounting and IM/IT service delivery
Grants to Base/Wing Funds
Any other purpose approved by CDS
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Canadian Forces Central Fund
CFCF EXPENDITURES
FY 31 Mar 2012
CFCF REVENUE
FY 31 Mar 2012
1,042
3,288
696
5,992
996
1,126
4,824
2,124
Investment
Loan Interest
Mission Closure
Fees
CBA Int. Dist.
CFCF Mgmgt
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Programs
Support Svcs
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My Vision
Make CFPFSS one of the strongest military Morale
and Welfare organizations in the Western world by
providing programs that provide widest possible
benefits to the greatest number of serving and former
service personnel and their families:
One Community, One Million Strong
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One Community – One Million Strong
• Our community services approach is still rooted in the
CF – base structure of the 1950s
– NPP was central to the success of the CF communities of the
1950s and will need to be central to any future successful CF
community model
– Underutilized today; capacity to be powerful enabler
• A Key Assumption
– Former CF members want to belong – want to maintain their CF
affiliation
• Building on this desire will strengthen the CF community
• A key element of the US model is that retired personnel
remain vital to and are valued by the military community
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Priorities
• Empowerment
– Increased local authority/delegations;
– Increased consultation with B/W Comds; and
– Greater autonomy over local, (legal) morale & welfare
initiatives.
• Branding
– NPP Education, Training, and Certification Courses to improve
governance and knowledge throughout the Chain of Command;
– More holistic and coherent marketing and congruent
communication strategy to increase CF-wide awareness of the
breadth of available programs and services; and
– Name and Logo change and better connection to military life
and heritage within Staff of the Non-Public Funds Canadian
Forces
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Priorities
• Synergy
– Organizational review;
– Continued development and integration of DMFS, DQOL and
Dependent Education Management; and
– Leverage technology for greater effect, cost benefit and
immediacy of impact.
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Programs and services
About CFPFSS Video
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PSP
Operations at Bases/Wings
• 36
• 4,200+
PSP Managers
Full time PSP staff
Deployment Support
• 12 years
• 1,600
• 32
(2000-2012)
PSP MW staff deployed
Rotations served in Bosnia, Afghanistan, Haiti, Ships
Messes
• 100
Regular Force
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PSP
Sports
•
•
•
•
•
•
20,000
91
18
14
210
115
Intersection sport competitors
Regional competitions – 3,500+ competitors
National competitions – 1,800 competitors
CF CISM teams
Individual CISM athletes
CF athletic trainers
Recreation
•
•
•
•
•
•
•
•
400,000
42,000
700
325
100
33
17
14
Annual registrations in recreation programs
Recreation memberships
Different types of recreation programs
DND facilities used
Special events - 60,000 in attendance
Community gateway web sites - 20,000 hits monthly
CF Newspapers - 80,000 circulation
CF Golf Clubs
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SISIP FINANCIAL SERVICES
Results 2011
141,042 lives insured under Term Life insurance plan
with $27.8B in coverage; and
$38.5M paid to beneficiaries
100,850 CF personnel protected Long Term Disability
$71.2M in support paid under the Vocational Rehabilitation Program
6,805 Financial Planning clients with $187.4M invested
3,845 CFGroupRSPclients with $128M invested
6,498 CF members educated on personal financial money management
9,090 financial counselling appointments held
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SISIP FINANCIAL SERVICES
2011 Contributions - $3,192,500
$2,720,650 > Morale and Welfare
$362,350 > Other NPP activities
$100,000 > Volunteers Recognition Program
Highlights 2012
72 Vocational Rehabilitation Program briefings held for 2,643
participants
17,579 participants attended 209 Canadian Forces Severance
Pay briefings
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CANEX/NATEX
Unit of the Canadian Forces with the Mission:
• Ensure the availability of competitively priced goods and services
to satisfy customers and generate revenue.
Programs:
• The Personal Insurance
• No Interest Credit Plan
• Home Heating Oil Rebate
Program
• Club XTra Loyalty Program
National Partnerships
• Tim Horton’s
• OK Tire
• Aramark (food service)
• Best Vendors (vending)
• Subway
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CANEX/NATEX
CANEX/NATEX Outlets:
CANEX Concessions:
CANEX/NATEX Employees:
Annual Average Transactions:
46
183
750
4.4 Million
Sales and Contributions
• Annual Average Sales CANEX/NATEX: $135M to $150M
• Annual Average Morale & Welfare Contributions CANEX/NATEX: $4M
Online offering
• WYN (what you need): Primarily for deployed Members
• Support our Troops (SOT): Clothing and Accessories
• Jewellery (Bellecour)
• Flowers (Pinkerton)
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Military Family Services
Enabling a mission-ready Force by addressing the challenges faced
by CF members and their families that result from military service.
Military Family Support
•3 access points:
- 43 Military Family Resource Centres (MFRCs)
- Family Information Line, 1-800-866-4546
- www.familyforce.ca
•MFSP policy development, resilience and engagement
Dependent Education
•Compensation and benefit programs for families
•DND Dependent Schools Overseas Education Programs
•Departmental Foreign Service Education and Military Education
Allowances/Entitlements
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DCSM / JPSU
OSISS
Joint
Speakers’
Bureau
PEER SUPPORT
Soldier On
HOPE
Injured
Soldier
Network
Return to
Work
Client
Services
Liaison
with
Service
Partners
ADMINISTRATIVE SUPPORT
Policy
National
drafting
Military
and
Cemetery
validation
AND MORE …
CF
Transition
Program
Transition
for ill and
injured
TRANSITION
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DCSM / JPSU
Personnel Currently being Tracked by JPSU
Posted
Supported
(not posted)
Posted to JPSU
1,710
Supported by JPSU
(but not posted)
Total
3,032
4,742
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Support Our Troops Video
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Internal Charitable Funds
•
Support Our Troops Fund is umbrella for:
–
Military Families Fund – linked to conditions of service
•
–
Soldier On Fund – contributes to a healthy, active lifestyle
•
–
$85K dispersed annually to >300 members
Op Santa Claus - gift for every CF member deployed over
holidays
•
•
$1.1M dispersed to 350 members/families and a wide range of programs
funded
Hospital Comforts Fund - basic amenities for hospitalized
members
•
–
$4M dispersed to >1,000 members/families
Gifts delivered to 1,600 deployed members
Canadian Forces Personnel Assistance Fund:
–
–
–
–
Minor Disbursement Program - $36K to 230 members
Education Assistance Loan Program - $2.2M to 570 members
Self Improvement Loan Program - $9M to 2,750 members
Financial Distress Program - $900K to 150 members
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Support Divisions
EMPLOYEE DEMOGRAPHICS
2012
Category
0.2%
62.5% Females / 37.5% Males
19.5%
• Multigenerational Workplace
80.3%
CAT I
• Gender of Employees
CAT II
CAT III
Status
– Average Age :
38 years
– Employees under 18 : 5.6%
– Youngest Employee: 12 years (Camelot)
– Employees over 66: 2.2%
– Oldest Employee:
82 years (Golf course)
18.6%
41.9%
39.5%
CASUAL
PART-TIME
FULL-TIME
• Employee Retention
- Average Years of Service: 6 years
- Longest Serving employee: 40 years
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COMPLEXITIES
• Unionized Employees:
27.1%
• Dynamic Military Affiliation:
40%
Serving, Retired, Family
• Diverse Range of Occupations
Financial Planner ↔ Barn Supervisor
Clerk/Cashier ↔ Meat Wrapper
• Distributed >70 locations in Canada, US, Europe,
Deployed Operations
• T4 /Relevé Generated in 2011:
8,289
T4s: 7,134 / Relevé 1: 1,155
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Non-Public Property (NPP)
Information Management/Information Technology
IS Division Mission
IM/IT Security
To support CFPFSS HQ, B/W Comds,
CANEX, SISIP FS, PSP and MFS/DQOL
in their role of enhancing the morale and
welfare of the military community
through the planning, provision, control
and maintenance of cost-effective NPP
IM/IT services & solutions.
Data
Management/
Architecture
IT
Procurement
Business
Analysis
Application
Development
IT Support
Services
NPP IM/IT
Technical
Writing
IT Training
Network
Operations
Project
Management
Systems
Management
Quality
Assurance
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NPP IM/IT – Morale and Welfare
Support-Focused
42 CANEX Outlets
Community
Centres/Gyms
100+ PSP Messes
NPP IM/IT
19 SISIP FS Offices
MFRCs, Golf Courses
& Others
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IM/IT CONTRACTING
• IAW CDS Delegation of Authority, IS Division approval is
required for all NPP IM/IT acquisitions (IM/IT items
include all HW, SW, IM/IT Services and Personnel)
 Integrity of network
 Efficiency and economy of support
 Best value
• No local authority to establish ‘rogue’ networks or
applications
 Every equipment, application, network site must be either
Public or Non public (NPP)
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Initiatives
DFit.ca
10,000 hits since 11 Oct 12
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*logo includes link to video: Project FORCE raises bar for
Canadian Forces fitness. Army News. 17 Jul 2012.
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PHASE 1
PHASE 2
PHASE 3
Job Analysis
(What is the job?)
Physiological Measurements
(What are the demands?)
Test & Standards development
(How should we test them?)
SET-UP OF PMT
TASK SPECIFIC FOCUS GROUPS
PILOT STUDY (lab)
FIELD DATA COLLECTION (7 locations)
LITERATURE REVIEW
PHYSIOLOGICAL MEASUREMENTS
(lab)
POST MISSION SURVEYS
DATA ANALYSES
DETERMINATION OF STANDARDS
PHYSIOLOGICAL MEASUREMENTS
(Field)
POST MISSION INTERVIEWS
ADVERSE IMPACT ANALYSES
Options for new CF Physical
Fitness Evaluation
Dec 2012
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AFC
6 CF Common & physically
demanding Tasks
Apr 2012
FINAL TEST BATTERY OPTIONS
AFC
13 Common, essential tasks
Jan 2011
REFINEMENT OF TASK LIST &
DEMANDS
AFC
MISSION PLANNING FOCUS
GROUPS
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Phase 1
Phase 2
Phase 3
Job Analysis
Physiological
Measurements
Test & Standards
Development
What is the job?
What are the demands?
How should we test
them?
13 CF Common,
essential & physically
demanding tasks
identified
6 CF Common tasks
quantified
3 Options for new CF
fitness evaluation
AFC approval (Jan 2011) AFC approval (Apr 2012) AFC (05 Dec 2012)
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SIMPLE SIMULATIONS TEST
1.
Sand Bag Lift
•
2.
30 consecutive lifts of a 20 kg sand bag to a height of
91 cm, alternating between left and right sand bags
separated by 1.25 m.
Loaded Shuttles
•
3.
•
4.
std: 51 s
•
•
•
•
•
Looks/feels like the job
Minimal equipment (sand
bags)
Objective testing
Equal total physical work
for all
Functional movements
Starting from prone, complete two 20 m shuttles
sprints dropping to a prone position every 10m, for a
total of 80 m.
Sand Bag Pull
•
std: 5 min 21 s
Using the 20 m lines, complete ten 20 m shuttles
alternating between a loaded shuttle with a 20 kg sand
bag and unloaded shuttles, for a total of 400 m.
20m Rushes
Pros
std: 3 min 30 s
std: complete
Carry one 20 kg sandbag and pull four on the floor
over 20 m without stopping.
Cons
•
Training requirement for
assessors
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MFS Current Initiatives
•
Access to Non-Emergency Military Family Health Care
•
Military Family Mental Health
•
Military Family Special Needs
•
CF Living Accommodation Policy
•
Deployment Support
•
Continuity of Education and Employment for Military Families
•
Mentor to the National Military Family Council
•
Stakeholder Engagement
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NPP Outreach & Sponsorship
•
SOT Program/Fund is attracting significant contributions from
Canadians:
•
•
•
•
As number and complexity of events increases:
•
•
•
•
•
Individual Donations of dollars and products/services ;
Proceeds from Third Party Events; and
Contributions from events/campaigns held by Charitable Organizations (True
Patriot Love, Canada Company and Wounded Warrior).
There are greater demands for DND/CF support;
There is little adherence to policy provisions; and
There are diminishing efforts to align with CF priorities .
Some external organizations competing with NPP “charities”;
Opportunity to increase sponsorship of NPP programs,
activities and events, at national and local levels, but policy is
being rewritten.
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CF Appreciation Program
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CFOne Card
• Two Objectives
– Provide confirmation that an individual is a member
of the “One Community - One Million Strong”
– Provide access to programs, services, and facilities
• Multi-Phased Approach
– Spring 2013 – CF Appreciation Program, CANEX
Loyalty Program, Military Family ID
– Fall 2013 – Base, Wing, Unit Recreation Membership
– Spring 2014 – Messes, Clubs and Activities
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CANEX/NATEX
Initiatives:
• E-Retailing
• Developing an online E-Retailing strategy to augment
existing store operations.
• Elite line of clothing and accoutrement’s
• Developing a consolidated and centralized retail offering
instore and online of Canadian Forces memorabilia, clothing
and accoutrements.
•
Infrastructure Modernization
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QUESTIONS?
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SISIP FINANCIAL SERVICES
Manuge Class Action
May 2012 - Federal Government did not appeal the Federal
Court’s ruling and entered into negotiations. These
negotiations are ongoing, and will require the approval of the
court before a final settlement is reached.
June 2012 – Pension Act Offset eliminated from all active
claims
Nov. 2012 – Benefits reactivated (without prejudice) for
zero sum client with the removal of the Pension Act Offset
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