IAM MEMBERSHIP BREAKFAST
Thursday, October 11, 2012
8:00 am – 10:00 am
JEFFERY COLEMAN
Chair, IAM Executive Committee
President
Coleman World Group
IAM Sponsors
Platinum Sponsors
Interstate International Inc.
Universal Relocations India Pvt Ltd
IAM Sponsors
Gold Sponsors
Coleman World Group
DAS Global Services, Inc.
Denali Group Inc.
DeWitt Companies Ltd, LLC
Enterprise Database Corporation
Flat Rate
Intlmovers.com
National Van Lines Inc.
Paxton International
IAM Sponsors
Silver Sponsors
Air Animal Pet Movers
Moveware Pty Ltd
Globalink Logistics Group Ltd.
S.E.A. Corp.
Gosselin Group N.V.
Shipco Transport Inc.
Gridiron Forwarding Co., Inc
The Pasha Group
IMC-International Movers Convention Ltd.
Victory Packaging
Isaac's Moving and Storage
HEATHER ENGEL
President, AFW Scholarship Fund
President
True North Relocations, LLC.
Alan F. Wohlstetter Scholarship Update
IAM 50th Meeting: Washington, D.C. * October 10-13, 2012
Scholarship Recipients
 Barbara Savelli
Sponsored by: Italian Moving Network
 Courtney Hall
Sponsored by: Coleman World Group
 Elad Gur-Arie
Sponsored by: Transclal Fine Arts, Ltd
 Ian Bloom
Sponsored by: Priority Moving, Inc.
 Jacky Chun Ting
Sponsored by: Crown Relocations
IAM 50th Meeting: Washington, D.C. * October 10-13, 2012
Scholarship Recipients
 James Robelotto
Sponsored by: Wonjin Transportation Co., Inc.
 Jessica Rothemund
Sponsored by: Crown Worldwide
 Kristen Hann
Sponsored by: Total Military Management
 Lauren Hall
Sponsored by: Coleman World Group
 Mario Cruz
Sponsored by: Transcargo, Ltd.
IAM 50th Meeting: Washington, D.C. * October 10-13, 2012
Alan F. Wohlstetter Scholarship Fundraising Committee
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Sandra Rowe Maier, AFWSF Chair – Jet Forwarding, Inc.
Georgia Angell – Cartwright International, Inc.
Mary Arrand – The Pasha Group
David Beere – Matson Navigation Co.
Andy Cartwright – Cartwright International, Inc.
Craig Crawford – Silver Ridge Forwarding, Inc.
Christiane Crown – Hidden Valley Moving and Storage, Inc.
Gordon Keene – ABBA International, Inc.
Monica Paoli – The Pasha Group
David Rowe – Jet Forwarding Inc.
Yogesh Thakker – 21st Century Relocations
Lori McBrien – Crown Relocations
Arthur Drewry – Taylor International
Linda Mertz – Covenant Transport Solutions
IAM 50th Meeting: Washington, D.C. * October 10-13, 2012
In Kind Donations & Other

ACE Relocation Systems, Inc.

Daycos – In memory of Richard DeWitt

Jackie & George Agner – In memory of Richard DeWitt
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John & Dana Rotticci
IAM 50th Meeting: Washington, D.C. * October 10-13, 2012
Bronze level; $500 - $999
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Affiliated Transportation Systems, Inc.
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Allstates Worldwide Movers, Inc.
– In honor of our men & women in the Armed Forces
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Aloha International
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Andrews Forwarders, Inc.
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Claims Adjustment Technology
– In honor of Sandra Rowe Maier
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Gulf Agency Group
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Pearl Forwarding, Inc.

R.D. Simmons & Associates, Inc.
– In memory of Robert D. Simmons
IAM 50th Meeting: Washington, D.C. * October 10-13, 2012
Bronze level; $500 - $999
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Richard & Judith Curry
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Royal Alaskan Movers
– In memory of Richard DeWitt
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See Sped USA
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Sourdough Transfer, Inc.
– In memory of Sue Ann Gregory

TG International Insurance Brokerage
– In memory of Richard DeWitt

Westpac International, Inc.
IAM 50th Meeting: Washington, D.C. * October 10-13, 2012
Silver level; $1,000 - $2,499
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Adele Forwarding
– In memory of Woodrow & Richard DeWitt
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Arrowpak Military Services, Ltd
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Atlas World Group International
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Cartwright International Van Lines, Inc.
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Classic Forwarding, Inc.
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Coleman World Group
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Crystal Forwarding
IAM 50th Meeting: Washington, D.C. * October 10-13, 2012
Silver level; $1,000 - $2,499
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DeWitt Transportation Services of Guam
– In memory of Woody Dewitt
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Executive Moving Systems
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Foremost Forwarders, Inc.
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Terry Head, International Association of Movers
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Jet Forwarding
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Nilson Van & Storage
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Southwest Port Services, Inc.
IAM 50th Meeting: Washington, D.C. * October 10-13, 2012
Silver level; $1,000 - $2,499
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Sterling International
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Stevens Van Lines, Inc.
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Taurus Forwarding, Inc.
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Tri Star Freight Systems, Inc.
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True North Relocation, LLC
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Victory Van Corp.
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Worldwide Moving & Storage
IAM 50th Meeting: Washington, D.C. * October 10-13, 2012
Gold level; $2500 - $4,999
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ABBA International
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Approved Forwarders, Inc.
– In memory of Richard DeWitt
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Daycos
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Gateways International, Inc.
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Government Logistics, N.V.
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Pac Global Insurance Brokerage
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Royal Hawaiian Movers
– In memory of Richard DeWitt
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The Pasha Group
IAM 50th Meeting: Washington, D.C. * October 10-13, 2012
Platinum level; $5,000 and above
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AARE Logistics
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Crown Worldwide Holdings, Ltd
– In memory of James Thompson, Sr.
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Deseret Forwarding International
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DeWitt Companies, Ltd., LLC
– In memory of Richard DeWitt
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Gridiron Forwarding Company
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Hyatt Regency Denver Convention Center

National Forwarding Co., Inc.
– In honor of Alan F. Wohlstetter and in memory of F.L. McKee Sr.
IAM 50th Meeting: Washington, D.C. * October 10-13, 2012
2012 Alan F. Wohlstetter Scholarship Board
 Mr. Terry Head
 Mr. Jeff Coleman
 Ms. Jackie Agner
 Ms. Amy Brewer
 Ms. Amy Nilson
 Ms. Sandra Rowe Maier
 Mr. Doug Finke
 Mr. Alan F. Wohlstetter
IAM 50th Meeting: Washington, D.C. * October 10-13, 2012
Crown Worldwide Holdings, Ltd.
Dewitt Companies
Gridiron Forwarding Company., Inc.
National Forwarding Co., Inc.
IAM 50th Meeting: Washington, D.C. * October 10-13, 2012
THANK YOU!
HALL OF HONOR INDUCTIONS
JEFFERY COLEMAN
Chair, IAM Executive Committee
President
Coleman World Group
JOHN DAY
Chair,
Hall of Honor Selection Committee
Founder
Daycos
HALL OF HONOR INDUCTIONS
BRIAN CHARLES
Accepted by Niall Mackay
HALL OF HONOR INDUCTIONS
ALAIN TAÏEB
HALL OF HONOR INDUCTIONS
RICHARD M. SMITH
Accepted by Debora Smith Trainor
HALL OF HONOR INDUCTIONS
STATE OF IAM ADDRESS
“Industry Snapshot”
TERRY R. HEAD
President
International Association of Movers
2012 President’s Report
IAM STAFF
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Belvian Carrington, Sr.
Lanee Johnson
Jamila Kenney
Brian Limperopulos
Julia O’Connor
Janet Seely
Charles White
2012 President’s Report
FINANCIAL
In lieu of a 12 month audit, a full 18 month audit was conducted following
close of books on December 31, 2011.
Revenues: From July 1, 2010 to December 31, 2011 = $6,181,134
Expenses: Total estimated expenses for same period = $5,741,169
Cash and Investments: As of December 31, 2011 = $2,382,311
Total Unrestricted Net Assets: $2,468,602
2012 President’s Report
Annual Meeting Expenses
• ‘07 New York City
$1,407,888
1879 Attendees
• ‘08 Hawaii
$ 859,023
1540 Attendees
• ‘09 Orlando
$1,075,745
1729 Attendees
• ‘10 San Diego
$1,136,966
1740 Attendees
• ‘11 Denver
$1,097,531
1670 Attendees
2012 President’s Report
Membership
Ms. Julia O’Connor
IAM maintains 6 types of memberships; 3 corporate & 3 individual
Total Worldwide Membership: 2,350 in 174 Countries
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U.S. Governing Members
Overseas Governing Members
U.S. Core Members
Overseas Core Members
Supplier Members
IAM-YP Members
Industry Veterans
Student Members
116
17
380
1516
60
241
14
6
2012 President’s Report
2012 New Member Joins
As of September 1, 2012, IAM has added 105 new member companies
South America
7%
North America
19%
Africa
10%
Europe
16%
Asia
45%
Oceania
3%
2012 President’s Report
Top (5) Business Types for Core, Governing, and Supplier Members
All Others
29%
Customs
House Broker
5%
Relocation
Company
5%
Port Agent
7%
Full Service
Agent
34%
Commercial
Forwarder
20%
2012 President’s Report
Comparison of Governing Members by Geographic Location from 2012 & 2011
2012 Governing Members
United
States
87%
2011 Governing Members
Overseas (Including Canada )
9%
Overseas (Including Canada)
13%
United States
91%
2012 President’s Report
Percentage of Core Members by Region
Asia
29%
Europe
27%
Africa
8%
Oceania
2%
South America
6%
North America
28%
2012 President’s Report
Top Five (5) Supplier Category Types
Packaging
/Containers /
Moving
Equipment
21%
Personnel
Recruitment &
Training
7%
Technology
Services
26%
Specialty
Services
6%
Insurance and
Transit Claim
Service
40%
2012 President’s Report
IAM (Individual) Members by Functional Area
General Manager
11%
Vice President
6%
Director
14%
Administrator/Coor
dinator
5%
Other (Consultant,
Asst. Mgr.)
2%
Accounting/Billing
2%
Operations
(incl. COO)
1%
Manager
24%
Top Executive (CEO
/Partner / President
/Owner)
35%
2012 President’s Report
IAM – Young Professionals Group
(IAM-YP)
A focused networking group for those new in their careers and the Association – an open opportunity for all IAM Members
age 39 and under
YP Chair: Ms. Amy Nilson
YP Vice Chair: Ms. Amy Kline
IAM staff coordinator: Mr. Brian Limperopulos (IAM Programs
Manager)
• YP Management Board (YPMB) includes (1) representative from (7)
geographic regions
• Governing Members afforded three (3) free YP Memberships
• Future plans to focus on education and professional development
• IAM YP election results to be announced at the IAM-YP Membership
Meeting
IAM-YP website: www.IAM-yp.org
2012 President’s Report
IAM – Young Professionals Group by Region
Middle East and
Near Asia
6%
Oceania
3%
Africa
2%
Europe
20%
East and
Southeast Asia
6%
North America
50%
Latin America
13%
2012 President’s Report
IAM Communications
Ms. Janet Seely
 Membership Directory
 On-Line Directory
 The Portal Magazine
 Electronic Newsletters and e-Blasts
 IAM Websites: www.IAMovers.org / www.IAMmeetings.org
 New Association Management System (AMS) – “Association Anywhere”
 New Website – coming in 2013
 New Content Management System (CMS)
 IAM Job Board
 Social Media
2012 President’s Report
IAM – Social / Mobile Applications
 Twitter
 LinkedIn
 IAM (YouTube) Video Channel

Download the IAM 2012 Mobile App
(Apple, Android & Web-based)
2012 President’s Report
IAM Membership Profiles
Please remember to keep your points of contact, mailing address and
email address up-to-date
 This information is listed in the Print and Online Membership Directories,
where IAM members will be contacting you for business.
 Appointing a point of contact and billing contact will help ensure delivery of
IAM communications.
2012 President’s Report
IAM Programs
Mr. Brian Limperopulos
 Security and Customs
 Shipper Guides
 Technology Partnership – Globally Based Consensus Committee
 2008 IAM – ANSI accredited standards developer
 2010 Received ANSI approval of electronic codes
 Ongoing effort to obtain ISO approval
 Receivable Protection Program (RPP)
 2011, IAM reimbursed (23) qualified invoice claims in the amount $22,384.
 Invoice Dispute Resolution Program (IDRP) assists RPP members to recover
outstanding debt from other IAM members.
 Alleged (slow-payer) Debtor Alerts
2012 President’s Report
2012 RPP Membership by Region
North America
27%
Oceania
4%
Africa
3%
East and
Southeast Asia
17%
Middle East &
Near Asia
9%
Latin America and
Caribbean
6%
Europe
34%
2012 President’s Report
IAM Code of Ethics
IAM Members’ Ethics Council established on January 1, 2012.
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Rick Curry appointed as Ethics Council Chair.
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Council is composed of IAM members from diverse regions and
industry sectors to provide balance.
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Ethics Council adjudicates alleged breaches of the IAM Code of Ethics
in accordance with the Code of Ethics Enforcement Procedures.
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First meeting of the Ethics Council to convene this week.
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Two Code of Ethics allegations have been submitted to the Council.
2012 President’s Report
Congressional and Government
Mr. Jim Wise & Mr. Bryan Vickers, The PACE Companies, Arlington, VA
 Continued responsibility to monitor, promote and advocate on behalf of IAM in all
federal legislation, regulations and programs
• U.S. Congress
• Federal Maritime Commission (FMC)
• Department of Homeland Security (DHS)
• U.S. Transportation Security Agency (TSA)
• U.S. Customs and Border Protection (CBP)
• Department of Commerce
• DOT – Federal Motor Carrier Safety Administration
• USDA – U.S. Department of Agriculture
2012 President’s Report
Government – Key IAM Relationships
 General Services Administration (GSA)
• Ongoing contact with divisions of GSA that manage both the CHAMP
Program and the Transportation Audits Division
 U.S. Department of State (DOS)
• Constant and desirable source of business for TSPs and Agents: In
2011 there were 22,800 international shipments
• DOS cooperating with U.S. Department of Defense; manage DOD
shipments for military personnel assigned to U.S. Embassies and
Consulates
DOD/DOS program will continue and new destinations have been added
2012 President’s Report
Department of Defense (DOD) Mr. Charles (Chuck) White
Topics/Issues
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Business Case Analysis (BCA) – Outsourcing
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Proposed Change – Fuel Surcharge (FSC) baseline
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Peak Season “Hot Wash” Review
o Refusal Policy
o 70% Rule
o SIT @ Origin
o Short Fuse Definition (5 vs.10 days)
o Code 2 Usage – dedicated channels??
2012 President’s Report
Department of Defense (DOD) – Topics/Issues cont’d
 Open Season 2013
• “Definition of a TSP”
 New DPS Contract Update – what does this mean for industry?
 Phase III Rules
• New DPM Business Rules, Electronic Billing Updates for NTS &
DPM
 Increase in Inter-Agency Agreements
• DOD & State Department
 GSA & GSA Audits Updates
 FRV - Unearned Freight Update
2012 President’s Report
Alan F. Wohlstetter Scholarship Fund
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AFWSF Leadership:
• Heather Engel, President
• Jackie Agner, Secretary
• Sandra Rowe Maier, AFWSF Fund Raising Committee Chair
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Current Fund Balance: $401,366.91

In honor of AFWSF 10-year anniversary, ten (10) $5,000 scholarships
were awarded to IAM Member company employees and/or their
dependents

AFWSF 2012 “Goldfinger Casino”
Applications for scholarship submitted to: www.afwscholarship.org
2012 President’s Report
International Shippers Association (ISA)
As of September 1, 2012 – Total ISA Membership = 229

Established 1999 as a collective buying group; now operates with
its own corporate identity and Board of Directors
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Patronage dividend of $100,000 being distributed to MIL/GOV
participants based on through-put
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Commercial expansion efforts seeing recent success (Mallory
Alexander International Logistics, Direct Container
Lines/Vanguard Logistics & S.E.A. Corp.)
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Membership open to IAM and non-IAM members

Three “Top Bookers” to be recognized at ISA meeting
ISA web site: www.isaship.org
2012 President’s Report
2012 ISA Membership
Total ISA Members: 229
Commercial Members: 51 / Military Members: 178
ISA Non-IAM
Members
36%
IAM Supplier
Members
0%
IAM Core
Members
27%
IAM Governing
Members
37%
2012 President’s Report
INDUSTRY SNAPSHOT
How’s Business??
IAM Member Survey
September 2012
INDUSTRY SNAPSHOT
What is the Business Mix of Your Company?
90.00
80.00
70.00
60.00
Average
Weighted 50.00
Rating
40.00
30.00
20.00
10.00
0.00
Military and Government
Corporate
Accounts/National
Accounts
Private/COD
INDUSTRY SNAPSHOT
Do Third-Party Move Management Companies Provide
Your Company with Moves?
No
45%
Yes
55%
INDUSTRY SNAPSHOT
In Which Service Lines Does Your Company Currently Operate?
Percentage of Respondents
90.0%
80.0%
Local Moving
70.0%
In-country Moving
60.0%
Office and Commercial Moving
50.0%
Fine Arts
40.0%
Records Storage
30.0%
Logistics
20.0%
None of the Above
10.0%
0.0%
INDUSTRY SNAPSHOT
Which Services Lines Will Your Company Seek to Diversify
in the Future?
50.0%
44.3%
Percentage of Respondents
45.0%
40.0%
Local Moving
35.0%
In-country Moving
30.0%
Office and Commercial
Moving
24.7%
25.0%
21.6%
Fine Arts
19.6%
20.0%
14.4%
15.0%
Records Storage
Logistics
10.0%
6.2%
5.0%
0.0%
4.1%
Other (please specify)
INDUSTRY SNAPSHOT
What is Your Company's Projected Revenue for 2012?
More than $20 million
$10 – $20 million
$5 - $10 million
$1 - $5 million
Less than $1 million dollars
0.0%
5.0%
10.0%
15.0%
20.0% 25.0% 30.0% 35.0%
Percentage of Respondents
40.0%
45.0%
50.0%
INDUSTRY SNAPSHOT
Has Your Company's Revenue Increased?
Increased, 63.1%
Decreased, 20.6%
Increased
Decreased
Stayed the Same
Stayed the Same,
16.3%
INDUSTRY SNAPSHOT
How Does Your Company Measure Success?
Owner Satisfaction
Employee Satisfaction
Customer Satisfaction
A Growing Customer Base
Profit
0.00
20.00
40.00
60.00
80.00
100.00
Average Weighted Rating
120.00
140.00
INDUSTRY SNAPSHOT
Has Your Company Been Successful Over the Past 12 Months?
Disagree, 11.0%
Agree, 57.5%
Strongly Disagree,
0.7%
Strongly Agree,
30.8%
Full Survey Results
Future The Portal Magazine
2012 President’s Report
Future IAM Annual Meetings
 2013 – 51st Annual Meeting – Vancouver, Canada
October 7-10, 2013
Conducted in collaboration with
CANDIAN ASSOCIATION OF MOVERS (CAM)
 2014 – Orlando, Florida
Marriott World Center
 2015 – San Diego, California
Manchester Grand Hyatt
IAM MEMBERSHIP BREAKFAST
Thursday, October 11, 2012
8:00 am – 10:00 am