David Hammitt SBI Coordinator Agenda • Consulting Project Procedure – Guidelines – How to • Resources • Project Allocation • Founded 1978 • Aided 600 Companies/Student Teams • Top in the Nation Consulting Project Project Guideline • Project package – Client’s SBI application – Photo Release Form (for client) – Student Team Checklist – Invoice – Thank you Letter • sbi.unm.edu Entry Interview • Entry Interview – Analysis of Project – All team members and Instructor must attend – Photograph of group with client • Send photograph to Sbi@unm.edu – Final Meeting Scheduled Engagement Letter • Engagement Letter – Outline of project work – Final Meeting Scheduled – Instructor Approved • Engagement letter deadline – Wednesday, February 19 – Photo, Client release form Final Meeting • A formal presentation of findings to client – All team members and instructor must attend – Client will sign acknowledgement receipt – Presenting of written report Documentation • Document All Work on the Project – Time Logs – Progress Reports for every meeting – Minimum of 6 Meetings Time Log • Team members must maintain individual time log – Team leaders should collect time log end of semester • Cumulative time log for team should be included in final report • All time spent on project should be documented Time Log Final Report • Final Report due Monday, May 5 • sbi@unm.edu • Two copies of the report – One for Client, One for Instructor – Acknowledgement Receipt Best Case Competition • National level – Submitted from Graduate and Undergraduate Classes – 2012 • “The Community Lighthouse” • “Lightning V8” Preparing Consulting Report Introduction • Format of report contingent on client needs • Previous year reports available for reference – Must sign out materials with LoboID – Sbi.unm.edu Mandatory Report Contents 1. 2. 3. 4. 5. 6. 7. Cover with company logo Title page Table of contents Executive summary Introduction page Sections and Chapters A conclusion – “Solutions Recommended and Implemented” and “Solutions Recommended but not Implemented” Mandatory Report Contents 8. Footnotes and/or bibliography 9. Exhibits and/or Appendices 10. Materials for grading and competitive judging A letter to instructor highlighting main issues and recommendations Any correspondence with client** Progress reports A cumulative time log Acknowledgement receipt Report Contents added by SBI Photograph of team with client Filled SBI application Signed copy of engagement letter All Student Confidentiality and Photo Forms Evaluation of Report Content based on Instructor SBI Requirements See Student Checklist Neatness, Professionalism, relevance, thoroughness of research, and implementation Presentation (both written and oral) Consulting Tips Ethical Consideration • Confidentiality • Client permission for logo and trademarks • Relationship of mutual respect • Restrictions – Cannot accept gift from client – Cannot act as a paid consultant – Cannot assist in obtaining loans Team Work • Shared responsibility Effective team • Good leadership Effective team • Effective team Professional report Leader’s Responsibilities • All SBI/Client Contact • Keeping Instructor Appraised • Final Time Log • Progress Reports Client Relationship • Don’t bite off more than you can chew! • Be dependable • Do not expect to know all answers • Be considerate of your client’s time, experience, and opinion • Help your client become self sufficient • Develop effective working relationship with client Language and Communication • Clarity in communication • Art of listening • Courtesy Points for Successful Consulting Use an objective, professional, and positive approach that focuses on your client's needs Encourage your client to talk about the business in depth Show empathy and respect for your client Apply your expertise without proving you are an expert Points for Successful Consulting continued Ask questions and perform research that will help you uncover the root problem, as evidenced by the symptoms Apply thorough analysis to your research and information before reaching conclusions or determining recommendations Make clear recommendations that are consistent with your client's objectives and his/her ability to implement them Keep your faculty case supervisor well informed about problems and progress Resources • Instructor • SBI Office • Parish Librarians • Sbi.unm.edu Examples • Dry Cleaner • SFPD • Major Point: Go and observe Project Allocation