RESEARCH QUESTIONNAIRE
Dear respondent,
I am a student at MOI University pursuing a Master's Degree in Executive Masters in
Business Administration (Aviation option), in collaboration with the East African School of
Aviation (EASA). As part of my academic requirement, I am carrying out research on the
topic “The Influence Of Organizational Culture On The Implementation And Effectiveness
Of Quality Management Systems In Uganda's Aviation Industry “A Case Study Of Approved
Training Organizations (ATO)
You have been purposively selected as a valuable source of information, as your responses
will provide crucial insights for this study. The aim of this research is purely academic, and
all the information you provide will be treated confidentially and anonymously.
Please take your time to carefully answer the questions provided below. Your honest
responses are vital for the success of this study.
Thank you for your cooperation.
SECTION A: BACKGROUND INFORMATION
In this section, please provide brief background information about yourself and your position
in the organization.
1. Sex:
Male
Female
2. Level of academic qualification
Certificate
Degree
Diploma
Masters and above
Others, please specify: _______________
3. Years worked in the organization:
0-5 years
6-10 years
10 years and above
SECTION B: LEADERSHIP STYLES AND QMS IMPLEMENTATION
Please indicate your level of agreement with the following statements regarding leadership
styles and their influence on QMS implementation at your institution. Use the following
scale:
1 = Strongly Disagree (S.D)
2 = Disagree (D)
3 = Neutral (N)
4 = Agree (A)
5 = Strongly Agree (S.A)
Statement
1
2
3
4
Leadership promotes a culture of continuous improvement
Leaders actively involve employees in decision-making
Leadership ensures clear communication of QMS goals
Leaders set an example by adhering to QMS standards
Leadership supports QMS training and development programs
How do leadership styles contribute to the implementation of QMS at your institution?
SECTION C: EMPLOYEE ENGAGEMENT AND QMS SUCCESS
5
Please respond to the following statements regarding employee engagement and its role in
QMS success using the same scale.
Statement
1 2 3 4 5
Employees are motivated to actively participate in QMS activities
Employee feedback is actively sought and considered in QMS decisionmaking
The engagement of employees leads to improved QMS performance
Employees understand the benefits of QMS adoption
Employees are provided with training to effectively contribute to QMS
There is a strong sense of ownership among employees towards the
success of QMS
How does employee engagement impact the success of QMS at your institution?
SECTION D: SHARED ORGANIZATIONAL VALUES AND QMS PERFORMANCE
Indicate your level of agreement with the following statements regarding shared
organizational values and their influence on QMS performance.
Statement
1 2 3 4 5
We have a clear set of shared organizational values that guide our actions
Our shared values encourage collaboration and teamwork
The organization’s values are reflected in the quality of service provided
Employees are committed to the organization’s values, especially in
quality processes
How do shared organizational values contribute to the performance of QMS at your
institution?
SECTION E: INNOVATION, COLLABORATION, AND QMS EFFECTIVENESS
In this section, please respond to the following statements regarding the role of innovation
and collaboration in the effectiveness of QMS.
Statement
1 2 3 4 5
There is a strong focus on innovation in our organization
Our institution encourages collaboration among staff
Employees feel empowered to propose innovative solutions for quality
improvements
There are regular team meetings to enhance collaboration and problemsolving
Innovation is an essential part of our training programs
How does innovation and collaboration influence the effectiveness of QMS at your
institution?
SECTION F: GENERAL ASSESSMENT OF QMS IMPLEMENTATION AND
EFFECTIVENESS
This section evaluates the overall implementation and effectiveness of QMS in your
institution. Please rate your agreement with the following statements.
Statement
Leadership effectively supports QMS implementation
Employees are actively engaged in QMS processes
QMS documentation is well-organized and accessible
1
2
3
4
5
Adequate training on QMS is provided to staff
There is regular monitoring and evaluation of QMS
How would you rate the overall effectiveness of QMS in improving training quality, safety
standards, and operational efficiency at your institution?
Thank you for your valuable time and input. Your responses are instrumental in
providing insights into the role of organizational culture in the successful implementation
and effectiveness of QMS in aviation training institutions.