Interested Parties
Needs/Expectations
Engineering boards
Compliance to relevant regulations
Clients
Get the right service, delivered on time, at the right price.
Fast and efficient service and frequent updates about the status of ongoing jobs.
Favourable payment terms and other commercial terms.
Profit.
Sustainable business
And achieving targets for revenue.
want to work in a safe and healthy environment, and want to get good benefits and fair
pay. They might also want to be kept informed and involved in the improvement, and
growth of the organization.
Shareholders / Owners
Employees
Accreditation bodies
Relevant document before, during and after the delivery of a module
Certification body
Compliance to the requirements of ISO 9001:2015
Interested parties
QMS to be suitable Meet the objectives and achieve customer satisfaction Continual
improvement To have the data/information required to run effective management
review meetings (as per the agenda defined by the standard)
Compliance unlike with other interested parties, legal entities make their requirements
very explicit. This is done through laws and official requirements that the organisation
has to adhere to. These laws might be generic to all companies (such as TAX & VAT
requirements), and might be specific to the industry in which our organisation works.to
the legal requirements.
Local regulatory bodies