CHANDRIKA N
Phone
+919886300686
Mail
chandrikaprakash@yahoo.co.in
Address
#1451, 37th ‘C’ Cross, 11th Main Road,
4th ‘T’ Block Jayanagar, Bengaluru - 560041
OBJECTIVE
Dedicated and detail-oriented Client Account Manager with 4 years of experience in
managing client relationships and driving revenue growth. Aiming to contribute strong
organizational and analytical skills.
EDUCATION
BCA / MCA
GITAM University
Diploma in Computer Science
KamalaBai Women Polytechnic |2000 - 2003
Secondary School Leaving Certificate
St. Paul’s English School | March - 2000
WORK EXPERIENCE
Medical Summary - SPOC
Shri Misri Solutions Pvt Ltd. | Feb 2020 - December 2023
Handled US client queries and provided support regarding quality, feedback, and updates
for 3M EarPlugs and Camp Lejeune accounts.
Trained and handled a team of 12 members for 2 accounts (3M EarPlugs and Camp
Lejeune) as a Client Point of Contact.
Conducted process training for the team on US client accounts.
Participated in process improvement, identifying and implementing best practices in
effective and innovative ways.
Proficient in working of different applications used for client account management.
Have excellent level of verbal and written communication, good presentation skills,
adaptive to new technologies, problem solving skills and self-motivated.
Executive - Healthcare Documentation Services
Imedx Information Services Pvt Ltd.| April 2016 - August 2017
Focused on account quality management, risk management, reporting
functionality, co-ordination with internal team members.
Contributed towards the overall goal by completing the tasks effectively and
efficiently.
Streamlined documentation procedures, reducing errors by percentage.
Medical Transcriptionist
MModal Global Services Pvt Ltd| 2005 - 2014
Demonstrate expertise in transcribing a wide range of medical specialties, maintaining
confidentiality and adhering to quality standards.
Utilize in-depth knowledge of medical terminology and procedures to ensure accurate and
comprehensive documentation.
Maintained confidentiality of patient information and followed HIPAA regulations.
Collaborated with healthcare professionals to clarify and verify information in
transcriptions.
SKILLS
Client Relationship management
Strong interpersonal and communication skills.
Team Leadership
Proven ability to meet and exceed targets.
Attention To Detail.
LANGUAGE PROFICIENCY
English
Kannada
Hindi