Introduction:
CO1:Describe the fundamentals on quality
management philosophies and frameworks
Fundamentals of TQM – Historical developments –
important philosophies- (Deming, Juran, Crossby) and
their impact of quality – Quality planning, Quality
statement, Quality Circles, Quality policy statement TQM implementation stages
Fundamentals of TQM
Need for TQM
Historical developments
Important philosophies- (Deming, Juran,
Crossby)
• Deming 14 Principles
Quality statement
TQM implementation stages
Quality circles