TQM Principle: Improve Continuously
This TQM principle if followed by businesses that are always
trying to find ways to make improvements to their goods or
services.
Six Sigma Program
This program helps businesses enhance performance and
solve problems.
TQM Principle: Focusing on the Customer
A TQM principle that encourages businesses to focus on the
functions and attributes of their products, along with how
customers view these products.
Total Quality Management (TQM)
A management philosophy that holds core values that focus
on the continual improvement of product quality, along with
business processes and services.
W. Edwards Deming
One of the creators of TQM. He is credited with creating the
Approximately
14 principles of TQM.
4 pages
Six Sigma
A statistical term that we use to refer to 3.4 or fewer errors
found for every million chances for the appearance of errors.
Quality Improvement
This area of managerial decision making was defined by
Juran as a constant attempt to get closer to perfection.
Mission statement of the business
Factors to consider when adopting the TQM philosophy
The business's vision and values
The organization's purpose and overall objectives
Joseph Juran
He came up with the 10 steps to quality improvement that
are used in the TQM process. He was also one of the three
creators of this process.
TQM Principle: Encourage Mutual Respect and Teamwork
Businesses that apply this principle of TQM strive to develop
an organizational culture where all employees value identical
core principles.
Quality Control
Juran believed this area of managerial decision making
should focus on using customers to test goods and services
and retraining employees to address any concerns.
Philip B. Crosby
A man who helped adjust TQM. He is known for his
redefinition of quality. In his view, quality was represented by
meeting industry standards in order to fill the needs of
customers.
TQM Principle: Producing Quality Work / Quality Products
This principle of TQM is demonstrated by businesses that
always try to create the best products while encouraging
employees to do the same.
Improvement must occur continuously
Six Sigma Principles
Improvement can be guided by scientific study
Commitment by the entire company is required
Business processes must be examined for success
DMAIC
The abbreviation used to refer to the processes involved in
Six Sigma programs. It stands for: define, measure, analyze,
improve and control.
Kaizen Philosophy
A philosophy that sees companies as organisms where all
parts need to improve. It deals with personal efficiency,
working practices of the company and employees and values
continuous growth.
Quality Planning
An area of decision making in management developed by
Juran. This area requires managers to understand the
importance of improvement, to set goals and to plan to
reach their goals.
TQM Principles: Strategic Approach to Improvement
You can apply this TQM principle by making sure new
processes are tested, thereby ensuring that the quality of
services or products remains high.