Evolution of Quality
• 1. Pre-Industrial Era (Before 1800s):
• - Craftsmanship: Quality ensured through
skilled artisans who took pride in their work.
• - Focus: Individual responsibility for quality.
• 2. Industrial Revolution (1800s):
• - Standardization: Introduction of mass
production; quality became inconsistent.
Gurus of TQM
• 1. W. Edwards Deming (1900-1993):
• - Contribution: Developed the Plan-DoCheck-Act (PDCA) cycle; advocated for
statistical quality control.
• - Philosophy: Emphasized management's
role in quality and continuous improvement.
• 2. Joseph M. Juran (1904-2008):