1 1 CPK operates 5 sports clubs. Each club offers a range of activities including gym and yoga classes. CPK uses job enrichment to keep its 60 employees well-motivated. Having the right marketing mix is important to CPK’s success. The Finance Director is analysing CPK’s financial statements. An extract is shown in the table below. He wants to know how an increase in taxation might affect CPK’s business. Extract from CPK’s financial statements 2020 2021 Current ratio 1.6 1.3 Profit margin 12% 10% Non-current assets $2m $2m Do you think job enrichment is a better way for a business to motivate its employees than profit sharing? Justify your answer. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. [6] [Total: 6] 2 2 MBH is a business organisation in the public sector. It controls 5 hospitals and has 5600 employees including 440 doctors. External recruitment is used when recruiting skilled employees. The Human Resources Director uses ideas from Herzberg’s theory to improve employee motivation. He is worried about communication barriers within MBH. The business has a tall organisational structure and a long chain of command. Most of MBH’s internal communication is by email and phone calls. Outline two ways MBH can use ideas from Herzberg’s theory to motivate its employees. Way 1: ...................................................................................................................................................... .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. Way 2: ...................................................................................................................................................... .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. [4] [Total: 4] 3 Identify two motivational theories. Theory 1: ................................................................................................................................................. .................................................................................................................................................................. Theory 2: ................................................................................................................................................. .................................................................................................................................................................. [2] [Total: 2] 3 4 GHT is a public limited company. It produces steel products including gates and garage doors. GHT has a flat organisational structure and a short chain of command. GHT has many stakeholder groups including 600 employees. The Managing Director is considering introducing job rotation to improve employee motivation. He has also been analysing some financial data. An extract is shown in the Table. Explain one advantage and one disadvantage to GHT of using job rotation to improve employee motivation. Advantage:................................................................................................................................................ .................................................................................................................................................................. Explanation:............................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. Disadvantage:........................................................................................................................................... .................................................................................................................................................................. Explanation:............................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. [6] [Total: 6] 4 5 Asmaa used a government grant to set up a small car repair business 4 years ago. Asmaa now has 3 full-time employees. Keeping her employees well-motivated is important to Asmaa. She thinks her business has benefited from a low rate of unemployment in the economy. Asmaa is reviewing her cash-flow forecast. An extract is shown in the table below. She wants to know how the closure of a competitor and an increase in the minimum wage rate might affect her forecast. Extract of Asmaa’s cash-flow forecast ($000’s) January February March Cash inflow 40 55 40 Cash outflow 50 35 35 Net cash flow (10) 20 5 Opening balance 50 40 60 Closing balance 40 60 65 Explain two non-financial methods a small tertiary sector business could use to keep its employees well-motivated. Justify which method should be chosen. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. .................................................................................................................................................................. [6] [Total: 6]
