Building a Data Strategy – Practical Steps for Aligning with Business Goals Donna Burbank Global Data Strategy, Ltd. February 27th, 2020 Copyright Global Data Strategy, Ltd. 2020 Follow on Twitter @donnaburbank Twitter Event hashtag: #DAStrategies Donna Burbank technology. In past roles, she has served in key brand strategy and product management roles at CA Technologies and Embarcadero Technologies for several of the leading data management products in the market. As an active contributor to the data management community, she is a long time DAMA International member, Past President Donna is a recognised industry expert in information management with over 20 years and Advisor to the DAMA Rocky Mountain chapter, and was awarded the Excellence in of experience in data strategy, information Data Management Award from DAMA management, data modeling, metadata International. management, and enterprise architecture. Her background is multi-faceted across Donna is also an analyst at the Boulder BI consulting, product development, product Train Trust (BBBT) where she provides advice management, brand strategy, marketing, and gains insight on the latest BI and and business leadership. Analytics software in the market. She was on several review committees for the Object She is currently the Managing Director at Management Group’s for key information Global Data Strategy, Ltd., an international management and process modeling information management consulting company that specializes in the alignment of notations. business drivers with data-centric Global Data Strategy, Ltd. 2020 Follow on Twitter @donnaburbank Twitter Event hashtag: #DAStrategies She has worked with dozens of Fortune 500 companies worldwide in the Americas, Europe, Asia, and Africa and speaks regularly at industry conferences. She has coauthored two books: Data Modeling for the Business and Data Modeling Made Simple with ERwin Data Modeler and is a regular contributor to industry publications. She can be reached at donna.burbank@globaldatastrategy.com Donna is based in Boulder, Colorado, USA. 2 DATAVERSITY Data Architecture Strategies This Year’s Lineup • January 23 Emerging Trends in Data Architecture – What’s the Next Big Thing? • February 27 Building a Data Strategy - Practical Steps for Aligning with Business Goals • March 26 Cloud-Based Data Warehousing – What's New and What Stays the Same • April 23 Master Data Management – Aligning Data, Process, and Governance • May 28 Data Governance and Data Architecture – Alignment and Synergies • June 25 Enterprise Architecture vs. Data Architecture • July 22 Best Practices in Metadata Management • August 27 Data Quality Best Practices • September 24 Data Virtualization – Separating Myth from Reality • October 22 Data Architect vs. Data Engineer vs. Data Modeler • December 1 Graph Databases: Practical Use Cases Global Data Strategy, Ltd. 2020 3 What We’ll Cover Today • Developing a Data Strategy for your organization can seem like a daunting task. • The opportunity in getting it right can be significant, however, as data drives many of the key initiatives in today’s marketplace from digital transformation, to marketing, to customer centricity, population health, and more. • This webinar will help de-mystify data strategy and data architecture and will provide concrete, practical ways to get started. Global Data Strategy, Ltd. 2020 4 The Rise of the Data-Driven Business Data, more than ever, is seen as a key business asset and strategic differentiator. Global Data Strategy, Ltd. 2020 5 Business and Technical/Data Roles are Merging As Data & Digital Transformation grow, there is a blurring between business and tech roles Global Data Strategy, Ltd. 2020 6 The Role of the Data Professional in the Data-Driven Business • In the current environment of data-driven business, Data Professionals have an opportunity to have a “seat at the table” • • • • Finding new opportunities to leverage data for business benefit Creating efficiencies & business process optimization Integrating data from disparate sources for new business insights Supporting organizational change Global Data Strategy, Ltd. 2020 7 What is a Data Strategy? Strategy vs. Management Strategy: Management: 1. the art of devising or employing plans or stratagems toward a goal 1. judicious use of means to accomplish an end 2. an adaptation or complex of adaptations (as of behavior, metabolism, or structure) that serves or appears to serve an important function in achieving evolutionary success 2. the act or art of managing : the conducting or supervising of something (such as a business) - Source Merriam Webster 3. the science and art of military command exercised to meet the enemy in combat under advantageous conditions - Source Merriam Webster Global Data Strategy, Ltd. 2020 8 But What is “It”, Really? • Many people are overwhelmed with the concept of building a Data Strategy – it can seem like a massive and overarching task. • On a very tactical level, many wonder what format it should be in – Word Document, PowerPoint presentation, Interpretive Dance? ☺ • While many formats can be effective, a visual presentation often has the most impact. Key sections of the strategy should include: • Business Alignment – case for change and value proposition • Current State Analysis • Future State Recommendations • Roadmap and Next Steps • Projected ROI and Benefit Global Data Strategy, Ltd. 2020 9 Data-Driven Business Data-Driven Business is an impetus for data management • 70% of respondents feel that their organization sees data as a strategic asset*. • 68% are looking to save costs and increase efficiency • 53% see digital transformation as a key driver for data management Data Management is the foundation of the Data-Driven Business Global Data Strategy, Ltd. 2020 * based on research from a 2019 DATAVERSITY survey on “Trends in Data Management” by Donna Burbank and Michelle McKnight 10 Business Optimization vs. Business Transformation Digital Transformation is transforming business Business Optimization Business Transformation Becoming a Data-Driven Company Becoming a Data Company • Improving Efficiency • New Business Models • Reduce Redundancy • Data is the product • Eliminate Manual Effort • Monetization of information • Growing Revenue • Digital Transformation • Improved Marketing Campaigns • New Business Models • Data-driven Product Development • Data is the Business • Etc. How do we do what we do better? Global Data Strategy, Ltd. 2020 • Etc. How do we do something different? 11 Business & Data Strategy – the Interdependency Informs & Guides Data Strategy Business Strategy Business Strategy Informs & Guides Global Data Strategy, Ltd. 2020 12 Aligning Business Strategy and Data Strategy A Successful Data Strategy links Business Goals with Technology Solutions “Top-Down” alignment with business priorities Managing the people, process, policies & culture around data Leveraging & managing data for strategic advantage Coordinating & integrating disparate data sources “Bottom-Up” management & inventory of data sources Copyright 2019 Global Data Strategy, Ltd Global Data Strategy, Ltd. 2020 13 Where to Begin? Data Strategy Assessment & Roadmap Business Goals & Strategy Identifying Business Goals & Objectives Aligned to Data Business Motivation Model Current State Assessment Understanding Current Maturity & Environment Data Management Maturity Assessment Technology Landscape Overview Business Drivers Mapped to Strategic Data Initiatives Proposed Future State Propose Future State Capabilities, Processes & Organizational Structure Organizational Structure & Framework KPIs and Metrics Implementation Roadmap Prioritizing Efforts & Identifying “Quick Wins” 3-12-24 Month Roadmap Roles, Skills & Processes & Responsibilities Procedures Architecture & Technology Recommendations Communication & Evangelism Summary & Recommendations Global Data Strategy, Ltd. 2020 Global Data Strategy, Ltd. 2019 www.globaldatastrategy.com Business Motivation Model Artful Art Supplies Corporate Mission ArtfulArt Corporate Vision To provide a full service online retail experience To be the respected source of art products worldwide, creating an online community of art enthusiasts. for art supplies and craft products. External Drivers Digital Self-Service Online Community & Social Media Internal Drivers • • Corporate-level Mission & Vision May already be created or may need to create as part of project. Project-level, Data-Centric Drivers External Drivers are what you’re facing in the industry Internal Drivers reflect internal corporate initiatives. Increasing Regulation Pressures Targeted Marketing 360 View of Customer Revenue Growth • • Customer Demand for Instant Provision Brand Reputation Community Building Cost Reduction • C Goals & Objectives Accountability • Create a Data Governance Framework • Define clear roles & responsibilities C for both business & IT staff • Publish a corporate information policy • Document data standards • Train all staff in data accountability Quality • Define measures & KPIs for key data items • Report & monitor on data quality improvements C • Develop repeatable processes for data quality improvement • Implement data quality checks as BAU business activities Global Data Strategy, Ltd. 2020 Culture • Ensure that all roles understand their contribution to data quality • Promote business benefits C quality of better data • Engage in innovative ways to leverage data for strategic advantage • Create data-centric communities of interest • • • Project-level, Data-Centric Goals & Objectives Clear direction for the project Use marketing-style headings where possible 15 Mapping Business Drivers to Data Management Capabilities Business-Driven Prioritization Stakeholder Challenges Business Drivers Internal Drivers Digital Self Service Online Community & Social Media Increasing Regulation Pressures Customer Demand for Instant Provision External Drivers 1 2 360 View of Customer Needed • Aligning data from many sources • Geographic distribution across regions Brand Reputation Revenue Growth Community Building Cost Reduction Data Quality • Bad customer info causing Brand damage • Completeness & Accuracy Needed Cost of Data Management • Manual entry increases costs • Data Quality rework • Software License duplication 6 No Audit Trails • No lineage of changes • Fines had been levied in past for lack of compliance 7 New Data Sources • Exploiting Unstructured Data • Access to External & Social Data Global Data Strategy, Ltd. 2020 Data Governance 1 2 3 4 5 6 Master Data Management 1 2 3 7 Data Warehousing Integrating Data • Siloed systems • Time-to-Solution • Historical data 5 360 View of Customer 1 7 1 2 3 7 3 4 Targeted Marketing Lack of Business Alignment • Data spend not aligned to Business Plans • Business users not involved with data Strategy Business Intelligence 1 2 6 Big Data Analytics 2 3 7 Data Quality 3 4 5 Data Architecture & Modeling 1 2 3 4 Data Asset Planning & Inventory 3 Data Integration Metadata Mgt 1 Shows “Heat Map” of Priorities 5 6 2 3 5 7 16 2 3 4 5 6 7 Enterprise Data Management Part of a Data Strategy is Defining Fit for Purpose Solutions Operational Data Reporting & Analytics Enterprise Historical Reporting CRM CRM ERP Customer X orders Product Y at 2pm on Oct 24, 2017 Customer X calls Support at 1pm on Nov 1, 2017 Inventory consists of x number of Product X components on Oct 24, 2017 Sales DW What were total sales for Product X in 2016 by region? Metadata “Golden Record” for Customer, Product, etc. Business & Technical Context & Descriptions UCM Analytics & Discovery Customer Care UPM What variables most influence customer repeat purchases? Lake Analytics Team Operational Reporting Supply Chain How many support calls are currently open? CRM & other systems IoT ELT Managers Master & Reference Data Product Customer turns on foot warmer at 11pm Team on Oct 30, 2017 Customer Global Data Strategy, Ltd. 2020 Mary Smith lives on 101 Main ST, Detroit, MI and has been a customer since 2011 Business Glossary Product 720 has a product code Applications of SS720 & a suggested retail DW Etc price of $11,000 USD. Data Models Reference Data Valid Return Codes are “X, Y, & Z” State Codes include MA, MD MI … DW Access Not recommended for enterprise data management. Business Users Developers Data What is this DW table Dictionary used for? Hierarchies Limited ad hoc analysis for small data sets. How do we uniquely identify a customer? Can a customer have more than 1 email? Etc Managers Limited Personal Use How is Total Sales Business calculated? Users What is a Qualified Lead? Developers Developers The standard length for customer ID is CHAR(12) The Sales management reporting hierarchy is structured as follows. DW Etc Data How was this field Lineage calculated? What will break Developers downstream if I make a change? Find a Balance in Implementing Data Management Focus on Business Value • Find the Right Balance • Data Management projects can have the reputation for being overly “academic”, long, expensive, etc. • No architecture at all can cause chaos. • When done correctly, Data Management helps improve efficiency and better align with business priorities Too Academic, nothing gets done Business Value Too “Wild West”, nothing gets done - chaos Global Data Strategy, Ltd. 2020 18 Current Platform Adoption • Relational Database still dominate the data management landscape • Majority is on-premises a number of respondents mentioned Data Governance in their comments as a way to align the various stakeholders around • Some Cloud Adoption common goals • Spreadsheets still ubiquitous, partly due to the large interest from business users. Relational database still dominate the market, both on premises and Cloud-based Global Data Strategy, Ltd. 2020 19 Future Platform Adoption • Future Plans still include a high percentage of relational databases, with a higher percentage of Cloud-based systems. a number of respondents mentioned Data Governance in their comments as a way to align the various stakeholders around • A wider distribution of platform usage common goals indicates the variety of options and fit-forpurpose solution – one size doesn’t fit all. Future plans still feature relational databases, with a higher focus on Cloud Adoption, and a wider mix of technologies. Global Data Strategy, Ltd. 2020 20 Integrating the Data Lake & Traditional Data Sources • The Data Lake has a different architecture & purpose than traditional data sources such as data warehouses. • But the two environments can co-exist to share relevant information. Reporting & Analytics Advanced Analytics Standard BI Reports Self-Service BI Data Governance & Collaboration Data Analysis & Discovery – Data Lake Sandbox Lightly Modeled Data Data Exploration Enterprise Systems of Record Master & Reference Data Data Warehouse Operational Data Data Marts Security & Privacy Global Data Strategy, Ltd. 2020 21 The Importance of KPIs “You Can’t Manage What You Can’t Measure” • Most businesses set strategic goals they desire to achieve, and measure these goals against Key Performance Indicators (KPIs). • These KPIs provide a concrete, objective way to measure progress towards these goals • To use Finance as a comparison, they have a number of KPIs they use to manage financial assets. • Revenue Projections • Budget Goals & Limits • Expense Ration, etc. • We need to do the same with data assets. • • • • • % complete % accuracy Timeliness ROI Cost Savings Global Data Strategy, Ltd. 2020 22 Measuring Data Improvements Aligning Data Quality Metrics with Business Improvements • Data Quality KPIs & Measures can aligned with concrete business drivers • Helps prioritize efforts • Basis for showing benefits and results • For example, if we ensure that email address are 100% complete and 90% accurate, our marketing campaign effectiveness can increase by 20%. Business Driver: Improving Customer Data for Marketing Launch Campaign KPI Number of duplicate customer records Current 2,000,000 Target 1,000 Incorrect Salutation (Mr, Ms, etc.) 5,000 1,000 Incorrect address/location 10,000 500 Missing Sales Rep Assigned 500 100 Global Data Strategy, Ltd. 2020 Status Business Benefits • Correct # of customers for sales estimations • Better single view of customer for integrated social media campaign • Reduce cost of physical mailing by $20K •Customer satisfaction & Brand reputation harmed by incorrect salutation. •Targeted marketing campaigns by gender. • Lower return rate on physical mailings • Better targeted marketing by region. Type • Cost savings • Brand Reputation • Marketing Innovation • Ability for Sales to execute on customer leads • Revenue growth • Sales Effectiveness • Brand Reputation • Campaign Effectiveness • Cost Savings • Campaign Effectiveness 23 Over $800M from Data Quality Improvement A Focus on Data Quality Yields Big Benefits for BT 1 The Challenge • • • BT Group plc - a British multinational telecommunications holding company which had the following challenges: • Business Agility to deliver new products and services • Regulatory Compliance to meet industry demands in a heavily-regulated industry • Customer Satisfaction through positive customer interaction. Unfortunately, these efforts were being hampered by poor data quality: • Poor Supplier & Customer data hampered self-service interactions • Inaccurate inventory led to increased capital expenditure • Billing errors caused customer dissatisfaction The Result • As a result, BT achieved in aggregate more than $800 million in quantified benefits including: • Capital Cost Avoidance: Through improving accuracy of inventory data, BT optimized equipment inventory and reduced inventory costs. • Improved Revenue Assurance: By improving Billing Data accuracy, revenue loss decreased from more than 15% to less than 1%. • Productivity Gains in B2B Processes: By resolving data quality issues, BT was able to automate customer and supplier interactions, and reduce cycle times and manual effort. To improve Data Quality, BT embarked on an enterprise-wide data improvement journey which included both technology and culture change. Global Data Strategy, Ltd. 2020 1 Gartner, Publication Number G00138085, 24 March 2006 24 “Offense” vs. “Defense” Which style of data strategy & governance fits your organization? Offense Defense • Focused on Creating Opportunity • • • • Improving Profitability Increasing Revenue Improving Customer Satisfaction Competitive Advantage • Focused on Reducing Risk • • • • Compliance & Regulation Avoiding Audits or Fines Fraud Detection Security & Privacy On which end of the spectrum is your organization? Global Data Strategy, Ltd. 2020 25 Making the Business Case Minimizing Costs Minimizing Costs • Minimizing Costs – this is often the easiest to show • Reduction in Wasted Labor Costs: How much human capital is wasted due to poor data quality, lack of data access, redundant data efforts, etc.? • E.g. Mary spends 10 hours per week cleaning data before each marketing campaign. • Calculate Mary’s hourly rate x # hours per week x # weeks -> $50/hr x 10 x 46 = $23,000 per year • Improving Inefficient Business Processes: Can Supply Chain be made more efficient with a standardized set of material master data? • E.g. Efficiency gains of 2% can be achieved resulting in $X of savings. • Cost Avoidance: Would improving address data quality reduce the number of returned mailings? • E.g. Cost of each mailing x # returned x # times per year. -> $1 per mailing x 500 returned per week x 50 weeks of mailing = $25,000 per year Global Data Strategy, Ltd. 2020 26 Making the Business Case Optimizing Revenue Optimizing Revenue • Optimizing Revenue – How can better data improve business efficiency and profitability? • Improved Business Performance: But more interesting is the ways data can be used to improve business effectiveness: • Marketing Campaigns: Improved contact data (email, address, etc.) can improve marketing, but what new data sources can be used? Social Media? Weather Data? Other? • Advanced Analytics: How can analytics be used to improve the business, e.g. Price Optimization, Customer Segmentation, etc. • New Data-Driven Applications: How can data and new data-driven technologies (e.g. AI) be used to improve the business: • Chat Bots: To streamline customer service • Recommendation Engines: To enhance the sales cycle. • New Revenue Streams: Can data be used for new revenue streams: • Grant Funding: Data-driven analysis is often a key aspect of grant writing. • Leveraging IP: Is there data that your company owns that can be monetized for research, marketing, etc.? Global Data Strategy, Ltd. 2020 27 Making the Business Case Reducing Risk Reducing Risk • Reducing Risk – Risk avoidance is a key aspect of any business. How can data and governance be used to minimize risk? • Regulation: Industry regulations drive many data governance efforts including GDPR, HIPAA, BCBS 239, Spice, HIPAA, etc, etc. • Product Traceability: Many food producers offer data-driven lineage showing the source of their food materials (e.g. fish catch). • Health and Safety: Ensuring the health and safety of both customers and employees is critical. • Employee: Data driven applications can help monitor employee health and safety activities (e.g. speeding). • Customer: Is nutritional or allergen information correctly shown on menus? Does this information link to the actual food source in the supply chain? • Audit & Fines: Which industry regulations result in audit or fines? Has the organization been fined in the past? Can this be quantified? • Litigation: Has litigation occurred in the past due to data errors? What were the monetary sums? Global Data Strategy, Ltd. 2020 28 Improvements to Core Business Making the Business Case • It’s often beneficial to turn your “back of the envelope” calculations into a formal financial projection. • Benefits • One time: e.g. sale of a data set, research grant, etc. • Recurring: e.g. staff productivity, ongoing revenue, reduction in ongoing costs, etc. • Costs: • One time: e.g. software or hardware purchase, initial training costs, etc. • Recurring: e.g. Software subscription or maintenance, staff salary, etc. • Consider Capital Expenditure (Capex) vs. Operational Expenditure (Opex) • E.g. Cloud subscriptions can generally be considered Opex. • Speak with Finance to see what is beneficial to them – they often have unique priorities per industry. Global Data Strategy, Ltd. 2020 Part of your job is Finance! 29 Calculate a Realistic “Break Even” Point Net-positive benefits may not happen immediately Net positive value • Often, there is a period of “ramp up” time where initial costs are greater than the overall benefits. Initial costs “Break even” point • Software costs • Training or Consulting Costs • Initial loss of productivity as: • Business processes are optimized • Technical teams get up to speed • It’s helpful to calculate a “break even” point where the initiative begins to show value. Global Data Strategy, Ltd. 2020 30 Mapping Organizational Capability • Organizational Capability, Organizational Structure, and Roles are key to any Data Strategy Aligning to Organizational Capabilities Designing Org Structures for Data-Centric Efforts e.g. From Plan to Production to Sales & Distribution e.g. Aligning Data Governance to Individual Culture Part of your job is Organizational Change! Global Data Strategy, Ltd. 2020 31 Cockroach, Unicorn, or Dinasour? What project or programs do you align with? Global Data Strategy, Ltd. 2020 32 Evangelism & Outreach • Key to long-term success is continued evangelism & outreach • Communicate, communicate, communicate! • Training & education • Newsletters • Webinars • “Branding” & Collateral • 1:1 Briefings • “Lunch & Learns” • Conference presentations • Service Catalogues • Etc. Part of your job is Marketing! Global Data Strategy, Ltd. 2020 Find Advocates Across the Organization • It’s key to find champions for your data strategy effort across the business • Both “business” and “IT” • From Senior level executives as champions to Field staff as supporters • In making the case for funding or buy-in, it’s helpful to have someone else tell your story • Can marketing advocate the case for change to improve campaigns • … Or sales discuss the potential increases in revenue • …. Or Engineering point out the increases in efficiency and quality While we may want to take the “credit” for the data strategy, it is often most successful when other people have embraced it as their own. Global Data Strategy, Ltd. 2020 34 Key Steps to Creating a Data Program Steps to Success • The following steps should be included when creating a data program. The order is less important than ensuring that they are completed. Secure Senior Executive Support Define Vision, Drivers & Motivations Identify & Interview Stakeholders Build the Business Case • Identify a Data Champion among senior leadership. • Define business-driven vision for the program. • Elicit feedback from key stakeholders – listen & communicate. • Outline key benefits of data program & risks of not doing so Identify Business-Critical Data Assess IT Maturity • Focus on the data that has the highest impact on the business. • Assess the maturity of the IT organization across all aspects of data management. Map Business Priorities to IT Capabilities Global Data Strategy, Ltd. 2020 • Create a realistic “heat map” aligning business goals with data management capabilities. Deliver “Quick” Wins Communicate • Short, iterative, business-driven projects deliver short-term value, building towards long-term gain. • Build a communication plan from initial feedback phase throughout all phases of the program. Create Organization • Define an organizational structure that aligns with your way of working. 35 Defining an Actionable Roadmap Maximize the Benefit to the Organization • Develop a detailed roadmap that is both actionable and realistic • • • • Show quick-wins, while building to a longer-term goal Balance Business Priorities with Data Management Maturity Focus on projects that benefit multiple stakeholders Mix core architecture with “new shiny things” Initiatives H1 '17 H2 '17 H2 '18 H2 '18 Strategy Development Governance Lineage for Privacy Rules Business Glossary Population & Publication Data Warehouse Metadata Customer Product Location Customer Analytics Pilot – Social Media integration Open Data Publication IoT Integration Ongoing Communication & Collaboration Integrated Customer View Global Data Strategy, Ltd. 2020 Marketing Customer Support Sales Executive Team 36 Building Blocks to an Effective Roadmap Who? Why? Who are the key stakeholders who will benefit? Who are the Data Stewards who can be “discovered” in the organization? What are the key business drivers? Think both “Offense” & “Defense” When? When will you roll this out? What is the timing and cadence or actions and deliverables? How? Are there other key initiatives it’s important to align with? How will you organize the Data Governance team(s)? What data needs to be governed? Will this be Hierarchical, Federated? Collaborative or Standards-Driven? Is this structured or unstructured? Real-time or batch? In which platforms or systems? Global Data Strategy, Ltd. 2020 What? 37 Summary • Aligning Data Strategy & Data Architecture with business drivers & goals is key to success • The blurring of “Data” and “Business” will continue • Adapt your data architecture for both innovative & legacy technologies • Consider whether your Data Strategy focuses Primarily on “Offense” or “Defense” • Design core KPIs and metrics to track business value & success • Develop a practical roadmap that balances “quick wins” with long-term foundational architecture Global Data Strategy, Ltd. 2020 38 White Paper: Trends in Data Management Free Download • Download from www.globaldatastrategy.com • Under ‘Whitepapers’ • Also available on Dataversity.net Global Data Strategy, Ltd. 2020 39 DATAVERSITY Data Architecture Strategies Join us next month • January 23 Emerging Trends in Data Architecture – What’s the Next Big Thing? • February 27 Building a Data Strategy - Practical Steps for Aligning with Business Goals • March 26 Cloud-Based Data Warehousing – What's New and What Stays the Same • April 23 Master Data Management – Aligning Data, Process, and Governance • May 28 Data Governance and Data Architecture – Alignment and Synergies • June 25 Enterprise Architecture vs. Data Architecture • July 22 Best Practices in Metadata Management • August 27 Data Quality Best Practices • September 24 Data Virtualization – Separating Myth from Reality • October 22 Data Architect vs. Data Engineer vs. Data Modeler • December 1 Graph Databases: Practical Use Cases Global Data Strategy, Ltd. 2020 40 About Global Data Strategy, Ltd Data-Driven Business Transformation • Global Data Strategy is an international information management consulting company that specializes in the alignment of business drivers with data-centric technology. • Our passion is data, and helping organizations enrich their business opportunities through data and information. • Our core values center around providing solutions that are: • Business-Driven: We put the needs of your business first, before we look at any technology solution. • Clear & Relevant: We provide clear explanations using real-world examples. • Customized & Right-Sized: Our implementations are based on the unique needs of your organization’s size, corporate culture, and geography. • High Quality & Technically Precise: We pride ourselves in excellence of execution, with years of technical expertise in the industry. Business Strategy Aligned With Data Strategy Visit www.globaldatastrategy.com for more information Global Data Strategy, Ltd. 2020 41 Questions? • Thoughts? Ideas? Global Data Strategy, Ltd. 2020 www.globaldatastrategy.com 42