Unit 3: Professional Practice
Lesson [1]
Effective communication
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By the end of this unit a student
will be able to:
LO1 Demonstrate a range of interpersonal and transferable communication
skills to a target audience
LO2 Apply critical reasoning and thinking to a range of problem-solving
scenarios
LO3 Discuss the importance and dynamics of working within a team and the
impact of team working in different environments
LO4 Examine the need for Continuing Professional Development (CPD) and
its role within the workplace and for higher level learning
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Pass , Merit and Distinction
criteria For this section
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INTERPERSONAL AND
TRANSFERABLE COMMUNICATION SKILLS
▪ Interpersonal Communication –
▪ Interpersonal communication is the process of face-to-face exchange
of thoughts, ideas, feelings and emotions between two or more people.
▪ Transferable Communication –
▪ Transferable skills are those that you develop as you
progress through employment, education or training.
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Interpersonal Communication Skills
▪ Active listening
▪ Teamwork
▪ Responsibility
▪ Dependability
▪ Motivation
▪ Flexibility
▪ Patience
▪ Empathy
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Transferable Communication Skills
▪ Communication
▪ Problem Solving
▪ Teamwork
▪ Organization
▪ Adaptability
▪ Leadership
▪ Technology literacy
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Effective Communication
▪ Effective communication is a process of exchanging
ideas, thoughts, knowledge and information such that
the purpose or intention is fulfilled in the best possible
manner.
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Characteristics of Effective
Communication
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Effective Communication
▪ Verbal Communication How you use words and
language
▪ Nonverbal Communication Message components
other than words that generate meaning
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Verbal Communication
▪ Verbal communication is communication involving
words, both spoken and written.
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How to use
Verbal Communication for teamwork
▪ Conveying messages briefly
▪ Encouraging reluctant group members to share input
▪ Explaining a difficult situation without getting angry
▪ Explaining when you need assistance
▪ Receiving criticism without defensiveness
▪ Refraining from speaking too often or interrupting others
▪ Requesting feedback
▪ Stating your needs, wants, or feelings without criticizing or
blaming
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Nonverbal Communication
▪ Non-verbal communication includes facial expressions,
the tone and pitch of the voice & gestures displayed
through body language.
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Why Non-Verbal Communication
is Important?
▪ To express emotions
▪ Communicate interpersonal relationships
▪ Support verbal interaction
▪ Reflect personality
▪ We can reinforce, contradict, substitute, complement or
emphasize our verbal communication.
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Types of Non-Verbal Communication
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Barriers to Effective
Communication
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How to Improve Verbal and
Non-verbal Communication
▪ Be an effective Listener
▪ Take the time to think before you speak
▪ Let other people speak
▪ Take time for reflection
▪ Watch other people’s body language, facial expressions
and tones
▪ Adapt quickly to the situation
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Use of IT to Enhance Communication
▪ Information technology have led to the birth of many
new methods of electronic communication, such as
social networking websites and videoconferences.
▪ The increase of electronic communication has helped to
eliminate time and distance as obstacles to
communication.
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1. Speed
▪ Modern communication is handled by wireless signals,
undersea cables, satellites and other advanced
technology, ensuring the almost instantaneous delivery
of messages and data to any location on the planet.
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2. Reliability
▪ Messages sent electronically instantly reach their
destination, and are hindered only by glitches or errors,
which don't happen often.
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3. Interaction
▪ Chat rooms, discussion forums let people meet each other and
get to know more people without having to be there in person.
This gives much more flexibility when it comes to scheduling
and dealing with teammates.
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4. Audience
▪ Social networks like Twitter, Facebook and Instagram let users
follow anyone they find interesting, and some people have an
audience of millions of people. A breaking news can reach
hundreds of millions of people literally as it is happening.
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Activity
▪ Work in small groups and research, types of verbal and
non-verbal communication and their effectiveness in
different environments.
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End of Lesson 1
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