Communication Process (Cycle) or Elements of Communication
• Sender: the person who is starting the communication
• Message: the information that the sender wants to send
• Encoding: The way the sender wants the message to be looked like.
• Channel: From which medium the message travels.
• Receiver: the person who receives the message
• Decoding: What the receiver understands
• Feedback: the receiver's response to the message
Verbal communication includes sounds, words,
language, and speech.
Factors affecting perspectives in communication
Here are some factors which affect perspectives.
Language: The language is used in communication
Visual Perception: how the person looks
Past Experience: Your past experience with him
Prejudice: some fixed idea about the person
Feelings: How are you feeling at that time
Environment: the environmental condition during communication
Personal factors: Personally how are you attached to him
Culture: Your culture and his culture are also a factor
Factors Influencing the Workplace Communication are-:
1. Cultural Diversity
When people from different cultural backgrounds
communicate, the chance of misunderstanding and wrong
interpretation of the message is higher.
2. Misunderstanding of Message
Such a misunderstanding happens when technical words or
jargons are used.
3. Emotional Difference- For example, physicians are usually less
emotional to the patient than those of the relatives of the
patients.
4. Past Experiences - If either of the parties has a bitter
experience, further communication between them is likely to
be ineffective.
5. Educational and Intellectual Difference -If they have similar
educational qualifications, communication will be effective.
Because they are likely to hold similar perceptions,
understanding, feeling, thinking, view, etc.
6. Group Affiliations -Differences in group-affiliation also affect
communication in business. If sender and receiver belong to
different formal or informal groups, communication between.
7. Positional Differences among the Personnel -For example,
superiors usually pay less attention to any message from their
subordinates. Also, subordinates try to avoid any instruction
from the superiors to avoid the workload and responsibilities.
8. Functional Relationship between Sender and Receiver- If the
sender and receiver belong to different functional departments
or areas, the receiver may not understand the sender’s
message.