Email #1
From: Rehman, Project Manager
To: Seydou, Restaurant Technology Consultant
Subject: Program Expansion Concerns
Good afternoon, Seydou
It was a pleasure to meet with you yesterday and receive your input with regard to an expanded
rollout. Your insight and contributions have been invaluable to the project thus far.
As stated in our last meeting, I am still concerned about expanding the rollout past the bar
sections of our restaurants. Omar has requested that we expand the rollout to include all dining
sections in the Downtown & North locations, but I’m afraid this would be out of scope from our
original intention. In my experience handling projects like this, an incremental approach affords
a more limited risk and allows staff to problem solve with more limited consequences. As you
said in our meeting, a gradual scale-up of kitchen operations will be better equipped to meet the
demands of our customers.
At the end of the day, customer satisfaction drives our revenue. I believe you and I share a
similar concern that an expansive rollout will have consequences that will negatively impact our
customer satisfaction. Would you feel comfortable sharing a list of your biggest rollout
expansion concerns with me, so that I may meet with Omar & Deanna to discuss them further?
Moving forward, I’d like to be able to come to a consensus with our team and ensure buy-in
from both Omar and Deanna that a gradual approach will yield the best results for long-term
revenue growth. I am hoping that by showing a united front, we would be more convincing to
Omar & Deanna to share this mindset.
Warm Regards,
Rehman
Project Manager
Email #2
From: Rehman, Project Manager
To: Carter, Executive Chef
Subject: Program Expansion Concerns
Good afternoon, Carter. It was a pleasure to meet with you yesterday and receive your input
with regard to an expanded rollout. Your insight and contributions have been invaluable to the
project thus far.
As stated in our last meeting, I am still concerned about expanding the rollout past the bar
sections of our restaurants. Omar has requested that we expand the rollout to include all dining
sections in the Downtown & North locations, but I’m afraid this would be out of scope from our
original intention. In my experience handling projects like this, an incremental approach affords
a more limited risk and allows staff to problem solve with more limited consequences.
Additionally, current staffing is not robust enough to handle a significant uptick in orders without
hiring additional personnel immediately.
At the end of the day, customer satisfaction drives our revenue. I believe you and I share a
similar concern that an expansive rollout will have consequences that will negatively impact our
customer satisfaction. Would you feel comfortable sharing a list of your biggest rollout
expansion concerns with me, so that I may meet with Omar & Deanna to discuss them further?
Moving forward, I’d like to be able to come to a consensus with our team and ensure buy-in
from both Omar and Deanna that a gradual approach will yield the best results for long-term
revenue growth. I am hoping that by showing a united front, we would be more convincing to
Omar & Deanna to share this mindset.
Warm Regards,
Rehman
Project Manager