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Operations Management and Value Chains

CHAPTER 1
Operations Management and
Value Chains
INTRODUCTION
• Operations Management (OM)•Science and art of
ensuring that goods and services are created and
delivered
successfully
to
customers•Includes:•Design of goods, services, and
the
processes
that
create
them•Day-to-day
management of processes•Continual improvement
of goods, services, and processes
INTRODUCTION
INTRODUCTION