UTP PRASHANJA ZA ISPIT 1.0
1. Identify the missing word in the following sentence. The purpose of the 'information security
management' practice is to [?] the organization's information.
 Складира/store
 Овозможи/provide
 Zastiti/protect
 Revidira/audit
2. Which concept refers to the management of it delivery and value chains by a single entity that
coordinates the various suppliers?
 Upravuvanje I integracija na servisi/Service integration and management
3. Which practice provides visibility of the organization's services by capturing and reporting on
service performance?
 Service level management
4. Which is a recommendation of the 'continual improvement' practice?
 There should at least be a small team dedicated to leading 'continual improvement'
efforts
5. How should an organization include third-party suppliers in the continual improvement of
services?
 Ensure suppliers include details of their approach to service improvement in contracts
6.