M17/3/BUSMT/HP1/ENG/TZ0/XX BUSINESS MANAGEMENT STANDARD LEVEL PAPER 1 Practice examination 2017 – Utopia 1 hour 15 minutes INSTRUCTIONS TO CANDIDATES Do not open this examination paper until instructed to do so. A clean copy of the IB Business Management case study – Utopia is required for this examination paper. Read the case study carefully. A clean copy of the IB Business Management formulae sheet is required for this examination paper. Section A: answer two questions. Section B: answer question 4. A calculator is required for this examination paper. The maximum mark for this examination paper is [40 marks]. IB Business Management Standard Level Paper 1 Examination IB Business Management: www.BusinessManagementIB.com SECTION A Answer two questions from this section. QUESTION ONE a. Outline the importance of market research (line 69) to Utopia in achieving its sales targets. [4 marks] b. Examine why Utopia sets ethical objectives (line 17) and implements corporate social responsibility strategies. [6 marks] QUESTION TWO a. Explain the importance to Utopia of having a unique selling point (USP; line 4). [4 marks] b. With reference to Utopia, distinguish between strategic alliance (line 74) and joint venture (line 50). [6 marks] QUESTION THREE a. With reference to Utopia, outline two key features of operating as a private limited company (line 1). [4 marks] b. Analyse how John Ariki’s paternalistic leadership style would impact on the business objectives of Utopia. [6 marks] Page 2|8 IB Business Management Standard Level Paper 1 Examination IB Business Management: www.BusinessManagementIB.com SECTION B Answer the compulsory question from this section. QUESTION FOUR The following financial information for the latest financial years is Utopia’s. Table 1: Selected financial information for Utopia Selected financial information for Utopia Year ending 31st December 2016 Year ending 31st December 2015 Cash $200 000 $600 000 Creditors $85 000 $75 000 Debtors $31 000 $35 000 Short-term loans $90 000 $40 000 Stock $37 500 $30 500 $2 900 050 $4 330 405 $852 112 $600 054 $3 504 900 $2 904 510 Sales revenue Cost of goods sold Expenses a. Explain why the capital expenditure (line 64) required to rebuild the 17 damaged villas would not feature in Utopia’s profit and loss account. [4 marks] b. Using information in Table 1 above calculate c. i. Gross profit margins for the years ending 2016 and 2015 [1 mark] ii. Net profit margins for the years ending 2016 and 2015 [1 mark] Apply the Ansoff matrix to Utopia’s objective of increasing growth. [4 marks] Page 3|8 IB Business Management Standard Level Paper 1 Examination IB Business Management: www.BusinessManagementIB.com d. Using the additional information in the case study, table 1 above, and items 1- 4 below evaluate the strategies of developing a souvenir business for Utopia and selling JAC coffee to other markets. [10 marks] Page 4|8 IB Business Management Standard Level Paper 1 Examination IB Business Management: www.BusinessManagementIB.com Additional information ITEM 1: GROWTH IN PACIFIC ISLAND TOURISM Source: KPMG report into Tourism in the Asia Pacific (Jan 2017) * Strong demand for Pacific Island tourism leads to significant growth in the future. However, this growth is somewhat restrained by relatively low rates of infrastructure development in the Pacific Islands (e.g., ports, airports, hotels and resorts). Page 5|8 IB Business Management Standard Level Paper 1 Examination IB Business Management: www.BusinessManagementIB.com ITEM 2: COFFEE PRICES CONTINUE TO RISE ON FALLING SUPPLY AND INCREASING DEMAND ’13 ’14 ’15 ’16 ’17 ‘18 ’12 ’13 ’14 ’15 ’16 ‘17 ’13 ’14 ’15 ’16 ’17 ’18 ‘19 Global coffee prices are expected to increase as droughts in Brazil and Sub-Saharan Africa continue to limit the supply of coffee, and at the same time global demand for coffee continues to increase. This is expected to put pressure on both wholesalers and retailers who will not be able to increase their prices in a highly competitive market. Page 6|8 IB Business Management Standard Level Paper 1 Examination IB Business Management: www.BusinessManagementIB.com ITEM 3: UTOPIA – SUMMARY SWOT ANALYSI S Strengths: Established and profitable business operation. Finance. Strong balance sheet with low levels of debt. Established brand. Differentiated product. Customers are mostly wealthy and relatively insensitive to price. Relatively high gross profit margins. The location of Utopia. Privately held company. Low cost of local labour. Effective supply chains sourcing fresh local produce. Opportunities: Increase prices as wealthy customers may be relatively insensitive to higher prices. Expand the number of villas to cater for higher numbers of guests. Pursue additional revenue streams – souvenirs. Pursue additional revenue streams – selling Aora coffee beans in New Zealand. Pursue additional revenue streams – develop additional tours and activities for guests (e.g., weddings). Pursue additional revenue streams – develop a new resort in a new location on Ratu or other Pacific Island. Improving internet infrastructure will enable better and faster communication and allow Utopia to establish an effective social media presence. Develop a promotional campaign to target potential customers instead of relying on word-of-mouth promotion. Weaknesses: Finance. The business will only consider internal sources of finance to pursue growth opportunities. Relatively undiversified with just two revenue streams. Marketing. Utopia’s reliance on word-of-mouth advertising limits its promotional opportunities and reduces sales revenues. Management. The paternalistic style of John’s leadership has resulted in businesses that are familyrun and this means that they are unlikely to have the skills of qualified and professional managers. Threats: Natural disasters such as hurricanes and tsunamis can quickly destroy Utopia’s own infrastructure as well as the supporting infrastructure on Ratu (e.g., roads) and neighbouring islands (e.g., airports and ports) that tourists are reliant on to reach Utopia. Other threats from nature such as mosquito borne diseases (dengue fever and Zika virus) or an influx of jellyfish. Sea level rises and an increase in the number and size of storm surges. Increased competition from a new resort on Ratu or nearby islands. Poor word-of-mouth promotion from guests (e.g., a shark attack or bout of food poisoning amongst guests). Supply chains. The café (and potential wholesale operation) is reliant on a single supplier of coffee beans. Coffee is a commodity, and thus subject to high levels of price volatility. Page 7|8 IB Business Management Standard Level Paper 1 Examination IB Business Management: www.BusinessManagementIB.com ITEM 4: BREAKING NEWS News item appearing in major newspapers and global media. American antitrust regulators rule that the Ford and Hyundai merger can proceed NEW YORK Zika virus disease is caused by a virus transmitted primarily by Aedes mosquitoes. REUTERS/MILENA BAENSCH For the relatively few people who show signs of a Zika infection, the illness is often very mild. But in pregnant woman, the effects can be devastating, and can include pregnancy loss or a baby born with an abnormally small head and brain – a condition known as microcephaly. The Zica virus has now been confirmed in Southern Fiji and across all parts of Samoa. Experts predict that the Aedes mosquito which carries the Zika virus and transmits it to people will quickly spread across most, if not all, of the South Pacific. The first cases of babies born with microcephaly have been reported in Fiji and Samoa and health professionals are warning women travelling to Pacific Islands to take extra precautions. Page 8|8