When being in the role of a leader very often a person will find himself in situations
where he can easily get emotionally unstable unless he has the skills to avoid that. The third good
practice a leader must have is that of being emotional intelligent. Very often within the nursing
profession nurses must involve themselves in situations where emotional intelligence is required
in order to provide solutions effectively and in a very short time.
Emotional intelligence it was defined by Tyczkowski et al. (2015) as having “abilities
such as being able to motivate oneself and persist in the face of frustrations; to control impulse
and delay gratification; to regulate one’s moods and keep distress from swamping the ability to
think; to empathize and to hope” (p. 174).
For example many times a charge nurse is going to face some type of conflict within staff
or strong complaints in regards to the daily workload assigned to them and he will be required to
maintain calm, think clear and provide constructive feedback along with a solution to the
problem so patient care is not compromised and at the same time staff remains motivated. A very
common example is that of senior nurses demanding specific assignments and trying to
intimidate a younger nurse who might be in the charge nurse role.