Uploaded by qentiin


Mateusz Roszak
Address: 3 Annie Lee Close, M11 2LX
Telephone: 07389134623
Email: qentiin@gmail.com
Result driven professional with a proven track record of driving sales and increasing revenue.
Possesses strong communication skills adapting to all levels of job positions including higher
management. Can prioritise and schedule long term and short term planning. An accomplished
knowledge in and around hospitality/ customer service operations including the business demands,
responsibilities and functions. Versatile, proactive, open minded individual with the determination to
With over 7 years of working in hospitality, I am now looking to utilise my experience in securing a more
challenging, more rewarding and a higher responsibility job role within a company. I am looking for a
position where my skills, knowledge and expertise gained through my experiences can be maximised
and put into practice in further benefiting your business.
Key Competencies
Planning & Organising
Systems knowledge in the function of
Customer Focus
Curiosity for information
Drive for Results
Fluent in Polish & English
Career Summary
April 2021 – Present. Assistant Night Manager.
Holiday Inn Manchester City Centre.
Duties and Responsibilities:
Manage, plan and control the Night team to ensure a standard of service and to the
guidelines set in the employee handbook, hotel policies and procedures, coaching, training
and correcting where needed.
Ensure the smooth running of the hotel at nights by making sure that staffing levels are at the
optimum and that they perform tasks assigned to them
Deliver excellent customer service
Manage all night staff accordingly
Actively participate in any training and personnel exercises and remain current in
all updates with regards to new procedures designed to improve standards and
performance levels.
Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all
February 2020 – April 2021 Night Supervisor.
Holiday Inn Manchester City Centre.
Duties and Responsibilities:
Serve food and beverage to resident guests at night if so requested by
management, observing correct service and cash/charge procedures.
Adherence to Company policies and procedures and licensing laws
Cover switchboard if requested by management and ensure telephones are
answered in a speedy and professional manner with an appropriate greeting.
Ensure the banqueting rooms are set and fully serviced for the next day’s
business and ensure all meeting rooms are cleaned and vacuumed nightly.
Oversee the general upkeep of public areas, i.e. toilets, main foyer and porch and
all lighting levels for same. Lobby area to be hovered every night in preparation
for next day’s business.
Liaise with all other departments on the special requirements of large groups or
individuals and follow through, e.g. morning paper delivery, placing gifts in rooms,
group departure times etc.
Upkeep of the equal opportunities policy to ensure that there is a neutral working
Work in accordance with standard procedures within each department
Keep staff/work areas tidy, safe and report any hazard, accident, loss or damage
to management and observe all requirements under Health & Safety at Work act
Be aware and able to enforce all fire-life-safety procedures.
November 2016 – February 2020. Guest service assistant.
Holiday Inn Manchester City Centre.
Duties and Responsibilities
Running night audit using property management system (PMS) software or manual methods
in small hotelsProcessing payments including room charges, debit and credit, cash and
Processing wake-up call requests
Checking in and checking out guests
Answering guest queries and providing services as required
Monitoring hotel and reporting any accidents or incidents to the manager
Counting and securing the till at shift’s end
January 2013 – November 2016. Head waiter.
Sapporo Teppanyaki Manchester
Overseeing all the activities in the dining room/restaurant/lounge
Supervising restaurant staf
Communicating with the customers and management using clear, professional and respectful
language at all times
Maintaining a pleasant and welcoming environment for the guests’ enjoyment at all times,
ensuring the best dining experience, so that they always come back for the first-clas service.
Acting as a bridge between the kitchen and the food and beverage Servers to guarantee that
a common vision is shared.
Developing a business network of vendors and suppliers.
Following all company safety and security policies and procedures at all times:
Assisting on administrative operations
Professional Development
Fire Marshall
First aid
Manual Handling.
Local underwriting authority.
GCSE’s including Maths, English and Physics.
Key I.T Skills
Power point.
Internal systems.