Mateusz Roszak Address: 3 Annie Lee Close, M11 2LX Telephone: 07389134623 Email: qentiin@gmail.com Profile Result driven professional with a proven track record of driving sales and increasing revenue. Possesses strong communication skills adapting to all levels of job positions including higher management. Can prioritise and schedule long term and short term planning. An accomplished knowledge in and around hospitality/ customer service operations including the business demands, responsibilities and functions. Versatile, proactive, open minded individual with the determination to succeed. Objective With over 7 years of working in hospitality, I am now looking to utilise my experience in securing a more challenging, more rewarding and a higher responsibility job role within a company. I am looking for a position where my skills, knowledge and expertise gained through my experiences can be maximised and put into practice in further benefiting your business. Key Competencies - Communication Planning & Organising Systems knowledge in the function of operations. - Customer Focus Curiosity for information Drive for Results Fluent in Polish & English Career Summary April 2021 – Present. Assistant Night Manager. Holiday Inn Manchester City Centre. Duties and Responsibilities: - - - Manage, plan and control the Night team to ensure a standard of service and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Ensure the smooth running of the hotel at nights by making sure that staffing levels are at the optimum and that they perform tasks assigned to them Deliver excellent customer service Manage all night staff accordingly Actively participate in any training and personnel exercises and remain current in all updates with regards to new procedures designed to improve standards and performance levels. Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times. February 2020 – April 2021 Night Supervisor. Holiday Inn Manchester City Centre. Duties and Responsibilities: - Serve food and beverage to resident guests at night if so requested by management, observing correct service and cash/charge procedures. Adherence to Company policies and procedures and licensing laws Cover switchboard if requested by management and ensure telephones are answered in a speedy and professional manner with an appropriate greeting. Ensure the banqueting rooms are set and fully serviced for the next day’s business and ensure all meeting rooms are cleaned and vacuumed nightly. - - - - Oversee the general upkeep of public areas, i.e. toilets, main foyer and porch and all lighting levels for same. Lobby area to be hovered every night in preparation for next day’s business. Liaise with all other departments on the special requirements of large groups or individuals and follow through, e.g. morning paper delivery, placing gifts in rooms, group departure times etc. Upkeep of the equal opportunities policy to ensure that there is a neutral working environment Work in accordance with standard procedures within each department Keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under Health & Safety at Work act (1989). Be aware and able to enforce all fire-life-safety procedures. November 2016 – February 2020. Guest service assistant. Holiday Inn Manchester City Centre. Duties and Responsibilities - - Running night audit using property management system (PMS) software or manual methods in small hotelsProcessing payments including room charges, debit and credit, cash and cheque Processing wake-up call requests Checking in and checking out guests Answering guest queries and providing services as required Monitoring hotel and reporting any accidents or incidents to the manager Counting and securing the till at shift’s end January 2013 – November 2016. Head waiter. Sapporo Teppanyaki Manchester - Overseeing all the activities in the dining room/restaurant/lounge Supervising restaurant staf Communicating with the customers and management using clear, professional and respectful language at all times Maintaining a pleasant and welcoming environment for the guests’ enjoyment at all times, ensuring the best dining experience, so that they always come back for the first-clas service. Acting as a bridge between the kitchen and the food and beverage Servers to guarantee that a common vision is shared. Developing a business network of vendors and suppliers. Following all company safety and security policies and procedures at all times: Assisting on administrative operations Professional Development - Fire Marshall First aid - Manual Handling. Local underwriting authority. Education GCSE’s including Maths, English and Physics. Key I.T Skills - Windows. - Outlook. Excel. Word. Power point. Access. Internal systems.
