GLOSSARY
Measuring Business Performance
With Eddie Davila
Use these terms and definitions below to understand concepts taught in the course.
Transcript Search: note that you can search for terms directly within the course. To search video text, switch to
the Transcripts tab, then press Cmd/Ctrl + F on your keyboard to run a search within the active transcript.
Term
Definition
adaptability
Whether or not a metric represents data that shows a situation in which
the outcome is the same despite variation in the situations
effectiveness
Whether or not a metric indicates that something is working towards the
company’s desirable outcome
efficiency
Whether or not a metric shows that resources are being used effectively
measurable
A behavior or action that can be measured accurately and with minimal
subjective interpretation
measurement
culture
The attitudes people hold towards the utilization of metrics to improve
company performance
performance
metrics
Used to track outcomes and resources, or some ratio of the two
redundancy
When metrics are being counted more than once
LinkedIn Learning and Lynda.com are registered trademarks of LinkedIn Corporation. All rights reserved, 2018.