ServiceNow
CSA
ServiceNow Certified
System Administrator
Version: Demo
[ Total Questions: 10]
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Certs Exam
ServiceNow - CSA
Question #:1
When working on a form, what is the difference between Insert and Update operations?
A. Insert creates a new record and Update saves changes, both remain on the form
B. Insert creates a new record and Update saves changes, both exit the form
C. Insert saves changes and exits the form, Update saves changes and remains on the form
D. Insert saves changes and remains on the form, Update saves changes and exits the form
Answer: D
Question #:2
What is the purpose of flagging an article in a knowledge base?
A. To mark an article to read later.
B. Allow a user to submit feedback about an article
C. Reporting an error
Answer: B
Question #:3
_______________ is a computer program running as a service; a physical computer dedicated to running one
or more services, or a system running a database.
Server
Question #:4
Data Policy can enforce mandatory data on import.
A. True
B. False
Answer: A
Question #:5
A REQ number in the Service Catalog represents…
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ServiceNow - CSA
A. the order number.
B. the stage.
C. the task to complete.
D. the individual item in the order.
Answer: A
Question #:6
Which one of the following statements describes the purpose of a Service Catalog workflow?
A. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals
B. Although a Service Catalog workflow cannot send notifications, the workflow drives complex
fulfillment processes
C. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to
defined users or groups
D. A Service Catalog workflow generates three basic components: item variable types, tasks, and
notifications
Answer: C
Question #:7
What are the two pathways to view feedback left on a published article?
A. Knowledge > articles > My Flagged
B. Knowledge base > my knowledge > flagged articles
C. Knowledge > My articles > Flagged
D. Knowledge > articles > published
Answer: A D
Question #:8
In addition to the admin role, which one of the following roles allows a user to add or remove fields from a
list?
A.
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ServiceNow - CSA
A. personal ize.control
B. personal_list
C. ul_page_admin
D. ui_action_admin
Answer: A
Question #:9
A group is stored in which table?
A. Group[user group]
B. Group[sys_user]
C. Group[sys_user_group]
D. Group[sys_user_group_profile]
Answer: C
Question #:10
Where would you go in ServiceNow to order services and products offered by various departments?
A. Service Catalog
B. Self Service
C. Service Department
D. Customer Service
Answer: A
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