KRA Master List KRAs KRAs Marketing Sales Volumes Realization/Profitability Customer Compliance FGs Inventories Reliability of sales forecast Receivables New Products, New Markets Order load situation Contribution/MT Product Mix R&D and Quality TQM Implementation ISO 9000 Sustenance Quality levels Customer Complaints New Products/Processes Quality Improvement Projects Cost of quality Rejection Levels Product Costs HRM KRAs Absenteeism Employee strength - Approved/Actual Overtime Employee Cost/MT Industrial Relations Training Programs Recruitment Work Culture/Discipline Materials / Stores RM Inventories Cost of Inventories Unusable stocks Material Mix and cost RM Reliability Conformance with Requirements % incoming rejections Sub-contract Supply Quality Sub-contract Supply reliability PPC/IE IE projects Benefits -Achieved/Planned WIP Management Capacity Utilization Delivery Compliance Plan Compliance/Deviation Excess/Short Production Waiting for materials Mfg. delays Finance & Accounts Interest Cost Performance Feedback to Operations Cost of Capital Budgetory Control Manufacturing Production Yield Machine Utilization WIP Levels Dispatches Productivity/Man Plan Compliance Cost of Manufacture Cycle Time Projects Project Progress by Budget/Targets Time Cost Corrective actions +/- impact of variances MIS