Task 1 – Critical Thinking 1. Business problem 2. Technical skills involves understanding and using technology which includes specific computer hardware and software whereas business skills is the ability to understand the operations of a business organization. Task 2 – Additional Questions 1. Networks and internet can help change information systems development by providing an opportunity to create an infrastructure that would enable data to be transferred among the departments or divisions within the information system which would help make communications within the organization easier resulting in a more efficient system being developed. 2. The request made by his friend is unethical as it is not morally right to misuse one’s authority to obtain personal or sensitive information about people. The information requested by his friend is confidential and remains in between the employees and the employer and it must not be disclosed to any other person. Task 3 Slide 13 is on spiral model