CURRICULAM VITAE
PERSONAL DATA
First Name
:
Rhoda
Surname
:
Muluwe
Sex
:
Female
Date of Birth
:
27/03/1979
Nationality
:
Zambian
Contact
:
0977332850
Email
:
muluwer@gmail.com
PROFILE
Innovative, Handworker, a team player with good communication skills.
Able to withstand pressure and work long hours if need be to meet deadlines.
EDUCATION AND TRAINING
Year
School
Qualification
1987-1993
Holy Cross Primary School
Grade 7 Certificate
1994-1995
Nalituwe Basic School
Grade nine Certificate
1996-1998
St Raphael’s Secondary School
GCE.
PROFESSIONAL TRAINING
2001 -
Customer Care
2002 -
Microsoft Excel and Housekeeping Hygiene
2006 -
Personal Hygiene, Room care Kitchen Hygiene
2007--- Self Leadership, effective coaching skill
2008 - Basic safety Awareness in hospitality industry
2011 - Cultural awareness
2017 - Pursuing my Diploma in Hotel Management with Zambia Institute for
Tourism and Hospitality Studies. ZITHS(Fairview).former Htti
WORK EXPERIENCE
2001—
Worked as room attendant
- Royal Livingstone
2003—
Worked as a Housekeeping receptionist
- Royal Livingstone
2005---
Worked as a Floor supervisor
- Royal Livingstone
2010--- 2017 Worked as a floor supervisor at Avani
2017----Upto now working as an Asst.Housekeeper
RESPONSIBILITIES
 To ensure that the cleaning standard of the Rooms and the Public areas is
adhered to.
 To plan for the department in terms of staffing and Training i.e. plan today
for tomorrow.
 To train housekeeping staff on room cleaning and public area cleaning.
 To make sure all maintenance faults are reported and worked on by the
maintenance department follow up are made.
 To handle guest complaints in a courteous and professional manner
 To make sure that guest requests are attended to promptly
 To do stock count and ensure that they are followed as per set standard by
the Hotel
 To ensure that all staff are wearing correct uniform all the time.
 To ensure that correct time keeping is followed.
 To liaise with Front office on the Room Discrepancies and Out Of Order
Rooms.
 To make sure Rooms are updated on time.
 To make sure that amenities are correctly put in the rooms according to the
set standard.
 To make sure that there is enough linen for the room attendants to use
 To make sure that the cleaners are using the right chemicals.
 To work closely with the room attendants to monitor their speed.
 To attend Training as and when scheduled.
Hobbies
Travelling
Making Friends
REFEREES
DORCUS HAMWALA
EXECUTIVE HOUSEKEEPER
MINOR HOTELS
MISS DOROTHY SIKOBWE
ROOMS DIVISION MANAGER
ROYAL LIVINGSTONE
MIRRIAM BANDA
HOUSEKEEPER
AVANI