Operations Management
By Prof. Shweta Bambuwala
Operations Management
• The set of activities that relate to the creation of goods and services through
the transformation of inputs to outputs.
• Why Operations Management ??
Operations for Goods and Services
• Goods V/s Services
• Growth of Services
Productivity
The ratio of outputs divided by inputs
• Outputs
• Inputs
Productivity and service sector
• Labor Intensive
• Focused on unique individual attributes
• Professional task
• Difficult to automate
• Difficult to evaluate Quality
Role of Operations Manager
Strategic Decisions
• Design of goods and services
• Managing quality
• Process Strategy
• Location Strategy
• Human Resource
• Supply chain Management
• Inventory Management
• Scheduling
• Maintenance
Challenges in Operations Management
• Globalization
• Supply chain partnering
• Sustainability
• Rapid Product Development
• Mass Customization
• Lean Operations
• Ethics , Social Responsibility
and Sustainability
Why Operations Management
• Major Function of an organization
• How products and services are produces
• What Operations Managers do?
• Cost oriented