Infrastructure
Services
From HCL
Confers HCL with the ‘Innovation
Excellence Award’; recognizes it as
“One of the Most Innovative R&D
Players” at the 2011 Americas Paragon
Awards
Honors HCL with the Data Center &
Virtualization Partner Award in 2012
Awards “HCL and Teradyne” with the
Outsourcing Excellence Award for Best
Transition Project
Understanding
the Industry
Major Trends driving Infrastructure Management Services
Mature trends
Emerging trends
Data Center Services: Organizations are constantly
changing service demands to improve business
responsiveness, lower costs, and consolidate their data
centers.
Infrastructure Utility: Growing realization and
acceptance of using shared infrastructure to leverage
savings and productivity improvements has paved the
way for delivering Infrastructure Utility Services.
End User Computing: With Microsoft announcing an
end of support for Windows XP by 2014, a majority
of enterprise customers globally have begun their
migration planning to Windows 7.
Private Cloud: Enterprises are opting for Private Clouds
to optimize their infrastructure since security and control
continue to be major inhibitors of relevance during
Cloud adoption.
Network & Security Services: To deal with new
vulnerabilities and attacks in their network, enterprises
aim to adopt managed security services.
Cloud Aggregation: Cloud computing will have a big
impact on IT infrastructure service delivery as well as IT
application management in the very near future.
Application Operations: Focus has shifted to
transformation and consolidation in IT infrastructure
operations as customers prepare for greater value in
outsourcing.
End User Computing: Enterprises are re-thinking their
mobility strategy as they look for an IT services provider
with relevant expertise in enterprise mobility & mobile
device management.
Process & Automation: Increasing complexity in IT
infrastructure drives the need for innovative solutions
& tools to gain full visibility and control across the
enterprise.
ISD
Value+ Solutions
Service offerings for mature trends (Data Center Services, End User Computing, Network & Security Services,
Application Operations, Process & Automation)
HCL Offering
Value Proposition
End User
Computing
• Global standardized service desk - enhanced end user experience
• Effective Client & Field Support Services for organisations with distributed operations
• Architect / migrate to new technologies / collaboration platforms / trends (BYOD)
• Comprehensive end-to-end services portfolio
Data Center
Operations/
Transformation
• Optimized operations with Hosting & Facility Management Services
Network &
Security Services
• Managed Network Services for proactive & cost effective professional support
• Migration / consolidation to optimize high performance data center architecture
• Design, architect and implement data center infrastructure to meet customer business
expansion strategies
• Network Virtualization leading to high ROI and lower TCO
• Securing business operations with end-to end security services relevant for your business
Application
Operations
• Integrated IT operations across business functions
• Right first time resolution of application issues
• Improved business uptime through high application availability
Industry Challenges
Rising Opportunities
• Increasingly commoditized marketplace
• Responding to changing business needs in a
comprehensive IT infrastructure outsourcing deal
• Delivering cost-effective services to clients and to
improve profitability
• Converging value propositions leading to strategic
dilemma
• Rapid uptake of technology by enterprises to
achieve and sustain business excellence and
competitiveness
• Cost control and a need to manage infrastructure
complexity driving infrastructure services demand
• Growing number and complexity of local regulations
leading enterprises to entrust the management of
their IT infrastructure to third-party providers
• Cloud Computing services driving demand for ‘as a
service’ models to manage and support disparate
technology environments
• Strong compliance through administration and reporting
Tools &
Processes
• Business aligned IT through Service Integration
• HCL’s proven tools and integration framework (MTaaSTM/MyDashboardTM) for complete
visibility and control to the customer
• HCL Gold StandardTM helps a customer move to optimized IT operations
Service offerings for emerging trends (Infrastructure Utility, Private Cloud, Cloud Aggregation)
HCL Offering
Value Proposition
Infrastructure
Utility
• SAP-on-Demand offers greater cost transparency and comprehensive security
• HCL EPaaS to develop next gen hybrid cloud ready applications
• Bundle management and operations on top of IaaS addresses dynamic infrastructure
requirements
HCL Infrastructure Services Division – Here to help
• 20 years of infrastructure services experience; pioneered the ‘Remote Infrastructure Management’ model
• 17000+ certified consultants; 250+ global customers served though 21 global delivery centers
Private Cloud
• Key offerings include End User Computing, Data Center Services, Network & Security Services, Application
Operations and Process & Automation
• Scope of services includes emerging demands for Infrastructure Utility Services, Private Cloud and Cloud
Aggregation
• Focus verticals – Banking, Financial Services & Insurance, Consumer, Energy &Utility Services, Life Sciences &
Healthcare, Manufacturing & Hi-Tech, Media, Publishing & Entertainment, and Travel, Transportation & Logistics
• Transform the internal IT infrastructure to Private Cloud
• HCL Private Cloud Reference and Deployment Architecture
• HCL tools for provisioning, metering and monitoring for Private Cloud
Cloud
Aggregator
• Build and manage a federated Cloud environment spread across multiple private/public clouds
and legacy environment
• Complete cloud lifecycle management using HCL proprietary MyCloudTM suite
People in action
The INFRA Team
Case Studies
Transition Management
• Industry Best in Class CSAT 100% Contract Renewals
• Strong IPs, proprietary tools; Dedicated 200+ tools & process integration team
• Supporting more than 3,50,000 business application users
• Supporting more than 14 million tickets, 3 million devices and 26 languages
• Managing more than 300,000 data devices, 350,000 Voice ports and more than 300,000 MPLS/ATM/FR circuits
• Monitoring and managing over 175,000 network security devices and 250,000+ system security devices
• Supporting more than 350,000 distributed computing servers, 90,000+ MIPS and 30,000 database instances
Working with:
Industry Focus
• 20 Fortune 100 companies
Banking, Financial Services & Insurance,
Consumer, Energy & Utility Services, Life
Sciences & Healthcare, Manufacturing
& Hi-Tech, Media, Publishing &
Entertainment, Travel, Transportation &
Logistics
• 50+ Fortune 500 companies
• 150+ Global / Fortune 1000
companies
• Recognized amongst the Top 15 Global Service
Providers by TCV awarded in 2011 (by TPI)
• Received the ‘System Integrator of the Year for
APJ’ Award in 2012 (by VMware)
• HP AllianceONE Partner of the Year award in the
Cloud Computing Service Provider of the Year
category
Domain Expertise
Partnerships &
Industry Alliances
Centers of
Excellence (CoE)
In-house Tools &
Methodologies /
Frameworks
Engagement
Models
Major Global
Delivery Centers
• 20 years of
Infrastructure
legacy and market
leadership
• Microsoft
• End User
Computing
• MTaaSTM
• Full Service Cosourcing
• Raleigh, NC, USA;
• 17,000+ certified
professionals
worldwide
• 75+ Customer IT
Transformations
• Global Multi-Lingual
Support
• L1, L2, L3 Support
• EMC
• Xerox
• BMC Software
• HP
• NetApp
• VCE
• DC Transformation
• Network Designing
• myDashboardTM
• HCL’s ITSATM
• Security Consulting
• HCL’s Gold
StandardTM
• Cloud Consulting &
Assessment
• Business Aligned
ITTM (BAIT)
• Remote
Infrastructure
Management
• Full Outsourcing
• HCL MyCloud
• Multi Sourcing
• Guadalajara,
Mexico;
• Sao Leopoldo,
Brazil;
• Puerto Rico
• Re-bid Sourcing
• Sunning Hill, South
Africa;
• Selective Sourcing
• Espoo, Finland;
• Output-based
Pricing
• Stavanger, Norway;
TM
• Cisco
• VMware
• Krakow, Poland;
• Dell
SUCCESS
STORIES
Testimonials
“We were looking for an IT service provider
who could ensure successful transition from
our staff augmentation model to a proactive
IT management services model to ensure
a scalable and agile IT environment while
improving our internal processes. In HCL, we
found an IT Infrastructure vendor that could
support this strategic transformation as well as
provide a cost effective solution. As an added
benefit, this initiative enables us to free up
permanent staff time to work on strategic, valueadded projects.”
- Vice President and CIO on the Successful
Transition Management at a US based
Leading Pharmaceutical Company
250+ global customers
Cost Optimization through Cloud
A leading hi-tech manufacturing company approached
us to help migrate its messaging data and mailboxes to a
new environment while creating a secure cloud messaging
service. A cloud-based, two-factor authentication system
was deployed, and the move to Google Messaging was
the first step in an extensive cloud strategy. Subsequently
the company deployed the entire cloud-based Enterprise
Google Apps suite, and then moved its human resources
system and audio/Web conferencing to the cloud. In
2011, it moved all of its end-user document storage into
the cloud. Results: The company’s use of Cloud-based
services resulted in $1.6 million in annualized savings and a
significant improvement in collaboration among employees
distributed across the globe. Our cloud strategy helped
this customer meet its organizational goal of having a lean
and agile IT organization.
Business Transformation
“Responsiveness to our business partners is
always a top objective of IT. Working with HCL
ISD to develop fine-tuned governance, delivery
and management processes has been a true
enabler to delivering on that objective.”
- An American multinational document
management corporation
• Shanghai, China;
• Singapore
A US based pharmaceutical company wanted to shift the
responsibility for day-to-day operations and infrastructure
support from Purdue to HCL ISD. This would enable
Purdue resources previously responsible for such activities
to be reallocated to more strategic roles within IT. We took
a phased approach to transition services from Purdue and
provided HCL ISD employees to help resolve day-to-day
as well as long-term issues. Results: The transition went
smoothly with virtually no impact on the business, was
completed on time and well within the planned budget.
Purdue’s internal resources focused on architecting
solutions, generating technology innovation and supporting
business projects, while our team effectively monitored
and provided the infrastructure support.
“As a result of our partnership with HCL, we
were able to achieve game-changing results
quickly and effectively.”
- Senior Director Enterprise Infrastructure
at a Leading Hi-tech Manufacturing
Company
A Fortune 500 Company was looking for a reliable
outsourcing partner to consolidate its entire internal client
services - including IT, HR, accounting and professional
support into a single operation. The company wanted its
internal IT organization to focus on strategic and core IT.
We delivered end-to-end IT infrastructure services, and
undertook several transformational projects for backup
tape optimization, application consolidation, database
optimization, server virtualization and more. HCL wellexecuted a major area of concern for the customer i.e.
data center consolidation. Results: Our automated tools
helped this client improve its IT services and reduce costs.
Helpdesk consolidation across geographies decreased
support costs and reduced ticket resolution by 30%.
Focus on SLAs, process standardization across the globe
and resource optimization with zero impact to the business
improved CSAT scores. The successful completion of Six
Sigma projects saved our client $50K to $100K annually
per project.
HCL: $6.2bn |
Global Delivery Locations
India Delivery Locations (8)
Delivery Locations Outside India (30)
Proposed New Delivery Centers (2)
90000 people | 31 countries
HCL’s INFRA Team
Impacting the World
• Experience - 20 years of Infrastructure legacy and market leadership
• Customers - 250+ global customers
• Team - 17,000+ certified professionals worldwide
• Partnerships - Microsoft, EMC, Xerox, BMC Software, HP, NetApp, VCE, Cisco, VMware, Dell
• Centers of Excellence (CoE) - End User Computing, DC Transformation, Network Designing, Security
Consulting, Cloud Consulting & Assessment
The World is noticing
something unique about HCL
Acknowledges HCL Technologies as the
world’s most modern management
HCL is also the only Asian company whose
CEO featured on Fortune’s ‘Dream Team’
HCL is in the Elite “Thinkers 50” List
For the fourth time in a row, WorldBlu lists HCL
as one of the Most Democratic Workplaces in
the World
Publishes a Case Study recognizing the
business value of HCL’s Employees First “For HCL customers, improved engagement
and employee passion translates into
greater flexibility, proactive innovation, and a
desire to do the right thing for the customer,
regardless of what the rules might say”, it
says.
HCL’s Employees First and ‘democratization’
of management concept could ‘bring about a
corporate renaissance’
Harvard Business School teaches
about HCL as a case study on business
transformation highlighting the Employees
First initiative
Ranked as the world’s Most Innovative
Company for its workforce practices
Gartner
Exclusive report on EFCS recognizes that
this philosophy empowers HCL’s frontline
employees to make decisions and take actions
for the benefit of customers
One of Britain’s Top Employers for the
5th Consecutive Year
Wins the Asian Human Capital Award 2011
for innovative and impactful people practices
centered on the Employees First, Customers
Second philosophy
IT IS
EMPLOYEES FIRST
HCL’s Employees First is a new and
radical management philosophy which will
catch on with the world sooner or later
Darden School of Business has done a
case study on the impact created by HCL
through its “Employees First Customers
Second” practice
Honored with the Forrester Groundswell Award
2011 in the ‘Management – Innovative Systems’
category for ‘Value Portal’ – an employee idea
exchange platform where employees collaborate,
innovate and lead the implementation of their
ideas to deliver value to HCL’s customers
Published by Harvard Press,
Employees First, Customers Second
is admired by global thought leaders Tom Peters, Tony Hsieh, Gary Hamel,
Judy McGrath, Ram Charan and
Victor K. Fung; Ranked No. 17 on the Best Seller
list in 800-CEO-READ; Listed amongst the ‘Best
Business Books of 2010’ by the Library Journal of
America; Ranked No. 7 on Amazon UK’s listing of
‘Best Business Books of 2010’.
The ‘Employees First’ philosophy at HCL, the
first such articulation in the IT Industry, is at the
core of our efforts to provide our employees
with a work environment and culture that they
can take pride in.
Employees First.
When you channelize the energies of 90,000 employees and pour it into a funnel, you get a potent concoction
gushing out of the other end that will send your company’s engines racing.
We call this the Employees First effect.
www.hcltech.com