21743
10-Mar-10
1 of 4
SNOWSPORT EQUIPMENT
Supervise retail, rental or workshop
services at a snowsport area
level:
5
credit:
20
planned review date:
June 2009
sub-field:
Snowsport
purpose:
People credited with this unit standard are able to: supervise
the daily operation of snowsport retail, rental or workshop
services; handle complaints and respond to complex
enquiries for snowsport retail, rental or workshop services;
manage a snowsport retail, rental or workshop department;
and apply advanced knowledge of the snowsport equipment
product range, snowsport area policy and regulations, and
snowsport industry.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by Sport, Fitness and Recreation
Industry Training Organisation.
special notes:
1
All activities must comply with the policies, procedures,
and requirements of the enterprises involved and any
relevant legislative and/or regulatory requirements
which may include but are not limited to: the Consumer
Guarantees Act 1993, Fair Trading Act 1986, Sale of
Goods (United Nations Convention) Act 1994, Injury
Prevention, Rehabilitation, and Compensation Act
2001, and the Health and Safety in Employment (HSE)
Act 1992.
2
In this unit standard, company or snowsport area policy
and procedures are instructions to staff that may be
documented and available for reference at each
snowsport area in the form of an operations manual.
© New Zealand Qualifications Authority 2010
21743
10-Mar-10
2 of 4
SNOWSPORT EQUIPMENT
Supervise retail, rental or workshop
services at a snowsport area
Elements and Performance Criteria
element 1
Supervise the daily operation of snowsport retail, rental or workshop services.
performance criteria
1.1
Operational information and snowsport area policies and procedures are
communicated to retail, rental or workshop service personnel.
1.2
Security precautions employed by retail, rental or workshop personnel are
monitored to ensure that they maintain workplace and guest safety, according
to company or snowsport area policy and procedures.
1.3
Accident and emergency reporting and procedures are communicated to retail,
rental or workshop services personnel according to company or snowsport area
policy and procedures.
1.4
Personnel are coordinated for shifts, duties, and training.
Range:
may include – rosters.
element 2
Handle complaints and respond to complex enquiries for snowsport area retail, rental or
workshop services.
performance criteria
2.1
Verbal or written guest complaints and complex enquiries are handled
according to company or snowsport area policy and procedures.
Range:
written complaints and enquiries may include – facsimile, letter,
email;
verbal complaints and enquiries may include – telephone, face-toface;
evidence is required for three complaints and three complex
enquiries.
element 3
© New Zealand Qualifications Authority 2010
21743
10-Mar-10
3 of 4
SNOWSPORT EQUIPMENT
Supervise retail, rental or workshop
services at a snowsport area
Manage a snowsport area retail, rental or workshop department.
performance criteria
3.1
Procedures for closing the rental area are described and the area is closed
according to company or snowsport area policy and procedures.
3.2
Audit trails for retail, rental or workshop services and stock are described and
audit systems managed according to company or snowsport area policy and
procedures.
3.3
Product transaction sales or revenue information is collated according to
company or snowsport area policy and procedures.
3.4
Point-of-sale takings are reconciled accurately according to company or
snowsport area policy and procedures.
element 4
Apply advanced knowledge of the snowsport equipment product range, snowsport area
policy and regulations, and snowsport industry.
performance criteria
4.1
Advanced snowsport equipment product knowledge is demonstrated and
communicated to retail, rental or workshop services personnel to enhance work
practices.
4.2
Relationships with suppliers, guests, and agents in the industry are built and
maintained to the benefit of the company or snowsport area.
4.3
Procedures and policies relating to amending, refunding, or replacing
equipment or products are followed and communicated to retail and rental
personnel in accordance with company or snowsport area policy and
procedures.
Range:
loss of equipment, damage to equipment, re-issue, refund.
© New Zealand Qualifications Authority 2010
21743
10-Mar-10
4 of 4
SNOWSPORT EQUIPMENT
Supervise retail, rental or workshop
services at a snowsport area
Comments on this unit standard
Please contact the Sport, Fitness and Recreation Industry Training Organisation
info@sfrito.org.nz if you wish to suggest changes to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0050 which can be accessed at
http://www.nzqa.govt.nz/site/framework/search.html.
© New Zealand Qualifications Authority 2010