ContactPro Web Reporter and
Dashboard
Fact Sheet
CONTACTPRO WEB REPORTER AND DASHBOARD
The ContactPro Web Reporter and Dashboard is a web-based solution to provide customers
enhanced deep dive reporting to the desktop frontend and management. This solution brings the
benefits of modern and flexible real-time and historical reporting to the end user and management
to get an overview about the status of your contact center for all used channels in Avaya and
ContactPro. The ContactPro Web Reporting Services can access Avaya Oceana/Breeze Context
Store, Avaya Communication Manager, Avaya CMS, Avaya AIC 7.x Database and/or Avaya OA
Database and Avaya EMC 6.x Database, as well as any CRM Database to connect.
Features:
Connection to different reporting sources like
Avaya Interaction Center database only and/or Operational Analyst database
Avaya Elite Multichannel database
Avaya Communication Manager / BCMS Interface
Avaya CMS ODBC and RTS / RTA socket data
Avaya Breeze Context Store
External CRM Data Source
Consolidated reports for all channels
Multiple reports on only one web site
User-friendly configuration and administration
Create your own layout
Optimized for mobile and tablet devices
Open for 3rd Party external sources
Integration into ContactPro client
Copyright © 2016 CCT, CCT ContactPro is a registered trademark of CCT. All other named product and company titles as well as
logos are trade names or registered trademarks of their respective companies / owners.
The solution uses the modern .Net environment to ensure the flexibility and performance at the
desktop.
Used developing tools:
Hosting: Internet Information Service IIS Microsoft
Server-Skript: C#
Server-Frameworks: ASP.NET MVC, Entity Framework, .NET
Client-Skript: JavaScript, HTML, CSS
Client-Frameworks: Bootstrap, AngularJS, JQuery, JQuery UI, ChartsJS
Copyright © 2016 CCT, CCT ContactPro is a registered trademark of CCT. All other named product and company titles as well as
logos are trade names or registered trademarks of their respective companies / owners.
Sample Reports
Real-Time & Historical Dashboard Report
Real-Time Report
Copyright © 2016 CCT, CCT ContactPro is a registered trademark of CCT. All other named product and company titles as well as
logos are trade names or registered trademarks of their respective companies / owners.
Real-Time & Historical Dashboard with external Sources
Historical tabular agent and skill reports
Copyright © 2016 CCT, CCT ContactPro is a registered trademark of CCT. All other named product and company titles as well as
logos are trade names or registered trademarks of their respective companies / owners.
Administration of Agents and Groups:
Copyright © 2016 CCT, CCT ContactPro is a registered trademark of CCT. All other named product and company titles as well as
logos are trade names or registered trademarks of their respective companies / owners.
ContactPro Agent Desktop Reporting:
Wallboard
Skill Manager
Threshold highlighting
Omni-Channel Reports
Personal skill assignment, Agent statistics, ACD statistics and AUX statistics
Copyright © 2016 CCT, CCT ContactPro is a registered trademark of CCT. All other named product and company titles as well as
logos are trade names or registered trademarks of their respective companies / owners.
ContactPro Agent Desktop Personal statistics:
Copyright © 2016 CCT, CCT ContactPro is a registered trademark of CCT. All other named product and company titles as well as
logos are trade names or registered trademarks of their respective companies / owners.
Real-Time Report AIC or OA:
Historical Report AIC or OA:
Copyright © 2016 CCT, CCT ContactPro is a registered trademark of CCT. All other named product and company titles as well as
logos are trade names or registered trademarks of their respective companies / owners.
REQUIREMENTS
Operating System: Windows Server 2008 or Windows Server 2012
CPU: Minimum Quad Core, 2,5 GHz
RAM: Minimum 8 GB
HDD: Minimum 200 GB
Microsoft IIS 8 or above
Microsoft .Net 4.5 or above
Virtualization with HyperV, VMWare or XenApp is supported
OVA Deployment: For ease of Deployment, CCT can provide an OVA Template for
VMWare ESXi
Client Access: Chrome, Firefox or Internet Explorer
One ContactPro web reporter server and its components can handle up to 400 concurrent
web reporter connections.
Copyright © 2016 CCT
Transmission and reproduction of these documents to utilize or disclose its contents are not permitted
unless explicitly granted. Offenders are liable to pay damages. All rights reserved.
Issued by:
CCT Deutschland GmbH
Voltastrasse 81
60486 Frankfurt am Main
Germany
Tel. +49 69 7191 4969 0
contact@cct-solutions.com
CCT Software LLC
1735 Market Street STE 3750
Philadelphia, PA 19103
United States of America
Tel. +1 267 507 6196
contact@cct-solutions.com
Copyright © 2016 CCT, CCT ContactPro is a registered trademark of CCT. All other named product and company titles as well as
logos are trade names or registered trademarks of their respective companies / owners.