Февраль 2016
SIOS - Siemens Industry Online Support
www.support.industry.siemens.com
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www.siemens.com/sios
Introduction
План презентации:
• Презентация сайта технической поддержки.
• Демонстрация SIOS.
• Полезные информационные ресурсы в интернете.
Токарский Андрей
ДП «Сименс Украина»
Департамент DF&PD
Киев
Unrestricted / © Siemens AG 2016. All Rights Reserved.
Siemens Industry Online Support
The 3 Web Portals at Siemens Industry
Positioning for and Perception from Customers
Marketing Sites
New Products and Topics;
Marketing Infos;
References;
Events...
Mall
Online Support
Current Products; Product
selection; configuration
Information und
Ordering
Infos, Solutions und
Examples for current and
discontinued Products
There are 3 big Portals at Industry
Unrestricted / © Siemens AG 2016. All Rights Reserved.
Siemens Industry Online Support
New Online Support
SIOS
Feb 2015
Unrestricted / © Siemens AG 2016. All Rights Reserved.
Siemens Industry Online Support
The Online Support supports customers over the whole lifecycle
System decisions
• Application examples
• Cycle & reaction time
• Compatibility
• Approval & certificates
• CAx data
• Demos & videos
• Webinars
•…
Easy overview
what is possible
Product selection
Planning
• Application example
• Compatibility Tool
• Technical data & characteristics
• Performance data
• CAx data
• Sales information
• Manuals
• Forum
•…
Recommendation of tested &
compatible products/solutions
Ordering
Engineering
• Application
examples
• SW updates
• FAQs
• Forum
• Manuals
• Technical data
• Support Request
• Mobile app
•…
Operation &
maintenance
Commissioning
• Application examples
• Manuals
• FAQs
• Forum
• SW updates
• Support Request
• Mobile app
• Service descriptions
•…
Efficient engineering through
“copy modify” approach
• SW updates
• FAQs
• Forum
• Manuals
• SIMATIC Analyzer
• Service
descriptions
• Support Request
• Mobile app
•…
Ensuring high
availability
e.g.Unrestricted
more than
1.000 application examples for typical automation tasks – free of charge – important key for engineering efficiency
/ © Siemens AG 2016. All Rights Reserved.
Siemens Industry Online Support
Siemens Industry Online Support
Факты и цифры
80,000+
views / day
~30,000 solutions / day
~300,000 documents
twice as many users
within 3 years
Unrestricted / © Siemens AG 2016. All Rights Reserved.
Siemens Industry Online Support
Siemens Industry Online Support
Efficient, targeted customer support
Technical Forum
§
§
§
> 23,000 views / day
~ 280 new posts / day
problem-solving rate of 80 %
Application examples
> 4,300 downloads / day
free “Copy & Modify”
examples
§ program code incl.
documentation
§
§
FAQs
§ > 22,000 views / day
§ problem-oriented
Task-oriented presentation
§ Questions: How?, Why?
Which? …
Multimedia-based content
§
§
Tutorials & Getting Started
Own know-how & studio
Unrestricted / © Siemens AG 2016. All Rights Reserved.
Siemens Industry Online Support
mySupport
Your personal area in the Industry Online Support
►
Agenda
mySupport
§ Central workplace for all personalized functions and information
§
§
§
§
Uniform implementation concept of all functions
Integrated search for all mySupport contents
Personal notes for all personalized contents
Free design of filing structures for contents and personal notes
mySupport is the central collection area for all personalized services and information.
Quick access to the contents via own structures and notes
Unrestricted / © Siemens AG 2016. All Rights Reserved.
Siemens Industry Online Support
Siemens Industry Online Support
A strong team of technical experts
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Siemens Industry Online Support
Technical Forum –
a powerful community where customers help each other
Each day, approx. 280
new posts are
released
A great community
with more than
245,000 members.
And it is growing:
currently by approx.
150 newly registered
members per day
The released posts are
viewed more than
35,000 times a day
Unrestricted / © Siemens AG 2016. All Rights Reserved.
Siemens Industry Online Support
Siemens Industry Online Support
The mobile app
§ Approx. 145,000 downloads
§ An average of 4.3 out of
5 stars with more than
700 customer ratings
Access to technical information at any time, quick and easy. Scan function, search and support
request – everything available at any time. For Apple iOS, Android and Windows Phone
Unrestricted / © Siemens AG 2016. All Rights Reserved.
Siemens Industry Online Support
Topic pages –
information on major topics summarized on one page!
►
Agenda
Unrestricted / © Siemens AG 2016. All Rights Reserved.
Siemens Industry Online Support
Live Demo
https://support.industry.siemens.com
или
www.siemens.com/SIOS
Unrestricted / © Siemens AG 2016. All Rights Reserved.
Siemens Industry Online Support
Юмор по теме
Звонок в техподдержку:
- У Вас проблемы на линии, у меня интернет не
работает!
- А с чего это Вы сразу взяли, что проблемы с нашей
стороны? Может это у Вас проблемы… У Вас
лампочка на модеме горит?
- Да, только это не лампочка а тиристорный
светодиод!
- Гм… Да, пожалуй, проблемы на нашей стороне…
Unrestricted / © Siemens AG 2016. All Rights Reserved.
Siemens Industry Online Support
Полезные ресурсы
Информация по продукту: www.siemens.com/s7-1500
AT in 10 minutes or less :
http://www.industry.siemens.com/topics/global/en/tia-portal/automation-tasks/Pages/default.aspx
Information system of TIA Portal (система HELP):
https://www.automation.siemens.com/salesmaterial-as/interactive-manuals/getting-started_simatic-s71500/videos/EN/infosys/start.html
S7-1500 + TIA Portal Getting started:
https://www.automation.siemens.com/salesmaterial-as/interactive-manuals/getting-started_simatic-s71500/_content/EN/content_en.html
Документация / My Documentation Manager:
http://w3.siemens.com/mcms/industrial-automation-systems-simatic/en/manual-overview/tech-doccontrollers/Pages/Default.aspx
Unrestricted / © Siemens AG 2016. All Rights Reserved.
Siemens Industry Online Support
Полезные ресурсы
Каталоги (IKPI, ST70, PCS7):
http://w3app.siemens.com/mcms/infocenter/content/en/Pages/order_form.aspx?nodeKey=key_518693&infotype=catalogs
Вебинары на русском языке:
http://dfpd.siemens.ru/products/automation/as/webinars/2022/
Конфигуратор TIA Selection Tool:
www.siemens.com/tia-selection-tool
Анализатор сети PROFINET:
www.siemens.com/PRONETA
Compatibility Tool – Проверка совместимости:
http://www.siemens.com/kompatool
Каталоги на русском языке:
http://dfpd.siemens.ru/infocenter/catalogs/as/599/
Industry Mall:
https://mall.industry.siemens.com/mall/en/WW/Catalog/Products/10045207?tree=CatalogTree
Unrestricted / © Siemens AG 2016. All Rights Reserved.
Siemens Industry Online Support
Юмор по теме
Из заявки в техподдержку:
Нет звука. Прилагаю скриншот.
Unrestricted / © Siemens AG 2016. All Rights Reserved.
Siemens Industry Online Support
Анонс будущих вебинаров
vРазбор и демонстрация Application Example с сайта SIOS.
vWinCC Professional Demo Project.
vTIA Portal, примеры эффективного программирования.
vTIA Selection Tool.
vPID Control.
vMotion Control.
vSystem Diagnostics.
vНовинки.
vPN Driver.
Unrestricted / © Siemens AG 2016. All Rights Reserved.
Siemens Industry Online Support
Спасибо за внимание!
Токарский Андрей
Киев
ДП «Сименс-Украина»
Департамент DF&PD
E-Mail: andrey.tokarskiy@siemens.com
Unrestricted / © Siemens AG 2016. All Rights Reserved.
Siemens Industry Online Support