mail
Issue 05
|
November 2015
Vide o st r e aming
L e an O ffi c e
C h in a
ICUEE
The customer service tool of the future
Page 02
New success stories
Page 03
Integration of Endura
Page 05
Ergonomic test at US trade fair
Page 07
The five-day visit by 16 distributors from the Middle East to Klauke in Remscheid focused on productive knowledge-sharing, plant tours, product presentations and a European cultural programme.
Editorial
We are all familiar with the Google search engine. You may have
used the online travel agent Expedia and you will at least have
heard of Uber, the controversial ride-sharing/taxi service. And
Industry 4.0, the Internet of Things or Big Data are all buzzwords
that you are sure to have come across a lot recently. But what do
the disruptive technologies associated with these trends mean for
us? We devoted a lot of attention to this issue at this year’s Strategic
Business Review. The digitisation of all business processes and
networking of all “things” offer us great opportunities. In the case
of our “things”, namely tools and electrical connection systems, we
are already a world-class player and are therefore standing on a
solid footing to embrace the digital revolution. Building on this, we
will in future be offering our customers new kinds of services in
other business models, so as to also make it more difficult for new
competitors, often from outside our industry, to break into our
markets. As well as our range of services, our production
processes will also change drastically; to this end we are going to
further extend our software expertise and will have to learn different
ways of collaborating in networks. Apart from having a more
diverse pool of knowhow, it is becoming increasingly important to
be agile and flexible in the way we implement changes, in order to
stay successful in a highly dynamic environment. And this will be a
challenge for all of us!
PS: I recently celebrated our Slovakian
company’s 15th anniversary along with our
colleagues in Dolný Kubín and I am already
looking forward to chatting to many of you
in Remscheid at our end-of-year party.
Sales ED
Distributors from
the Middle East
in Remscheid
The programme for the Middle East Distributor Meeting 2015 was
impressive and included product training, a plant tour and an
excursion to Bruges.
Early in September we welcomed our distributors
from the Middle East to a five-day Distributor Meeting
here in Remscheid. As well as the 14 familiar faces,
we were especially pleased to meet our two new
distributors from Bahrain and Saudi Arabia in person.
The decision to invite our distributors from the Middle
East region in 2015 was largely a result of the
international development strategy for Sales ED. The
very good sales performance and annual growth
rates vindicate our long-term strategic focus on this
growth market.
Aw ar d an d p l an t t o u r
On 8 and 9 September, our visitors took part in a
product training workshop to learn about our
innovations in testing and measuring devices and our
new product brand HDE, while the third day of their
visit was devoted predominantly to the “Awards”,
which is our way of recognising the most successful
distributors for their outstanding performance.
A guided tour of our production facilities led by Area
Sales Manager Ulrich Schütz left a lasting
impression. Our visitors were amazed in particular by
the high-tech facilities and automated systems.
E XCURSION TO BRUGES
Apart from the informative content, we also wanted to
offer our visitors some interesting cultural activities.
Having already visited some of our own regional tourist
attractions on the first two evenings, we decided to
round off the trip nicely with a visit to the Belgian town
of Bruges. Known as the Venice of the North due to its
many canals, Bruges offered our visitors a genuine
highlight of European culture. We are looking forward
to certifying two of our largest distributors from Qatar
and Saudi Arabia - which are important strategic
markets for Klauke - as authorised service centers at
a service training workshop next year.
Contact:
François Longin, (RS)
Applications Engineering
Advice via video
Announcing the new applications engineering service: customer support via live video streaming.
The advice we offer in the field of applications engineering is
unique and gives us the edge over our competitors. As this
service is appreciated by our customers and is being taken up
more and more, we are constantly working on improving and
extending the support we provide. The inquiries we receive on
a daily basis relate mainly to the specific use of our products,
for example:
C o mmuni c at io n via vid eo c h at
The video support works very simply using Microsoft Lync.
The customer is sent a link by email and can use this to log
into the video chat function. It is not even necessary to have
Lync installed on your computer, as a browser-based plug-in
allows you to take part in the video chat without additional
software.
At the moment we are publicising this innovation via the Klauke
newsletter and a short video on YouTube. In addition, we are
calling on all Klauke employees to pass on this information to
our customers.
Contact:
Thorsten Selbach, (RS)
• What cable lug do I need for my application?
• What is the most suitable tool for me?
• Which crimping profile is the right choice?
Practical, fast, efficient yet personal:
the customer support of the future.
C u st om is ed vide o s u ppor t
We can answer many of these inquiries through a phone
call or email. However, we are also dealing with
increasingly complex scenarios that go beyond the
“standard electrical application”. In such situations it
is not just difficult for the customer to describe their
problem, it is also not always easy for our consultants
to try to understand the respective application. This
is why we are now offering our customers advice by
video streaming, in which we can demonstrate our
products and applications and the customer can just
show us their question or technical problem.
For more information please use
the following YouTube link:
https://youtube/
0PMgCGz7GQk
Sales ED
Constructive sales meeting in the Vosges Mountains
Financial data, marketing, new products and collaboration were the focus of the
Klauke France sales meeting.
Ten field sales representatives from all regions of France gathered in La Bresse on
9 and 10 September 2015. The meeting started with a presentation of operating
results. The financial figures (sales and result) from the first half of 2015 as well as
statistical data (performance per representative, wholesaler, customer group etc.)
were analysed and the forecast for the rest of 2015 defined. Stéphane Weiten, Head
of Purchasing and Marketing, then presented the current marketing situation including
planned measures and campaigns. In the afternoon, participants split into two groups
for a workshop. While one group covered our CRM tool PISA, the other looked at our
new mini and mini+ products and the new fit-out of the Klauke mobile service vehicle.
In the evening, the entire group went for a walk through the Vosges, finishing the
excursion with a traditional evening meal in a country-style restaurant. On the following
morning, Salwa Paesano and Denis Mathieu introduced selected products
from Greenlee Communications. Sébastien Deshayes and Jérôme Lamant
discussed the work organisation with new wholesalers, while Franck Sommerlad
talked about collaboration between field sales and back office support.
The meeting ended with a preview of business activities to the end of the year.
Contact:
Gérard Cordel, (F)
02
The joint excursion encouraged
communication and constructive
discussions.
Klauke mail November 2015
Quality Assurance
Plenty of
praise and few
complaints
Satisfying outcomes for
recertification audits in Bernsdorf
and Remscheid
Lean Management
Lean Office –
making changes to
improve processes
and projects
Having reported on the strategic focus areas of employee
integration and office standards in the last issue, we would now
like to bring you up to date with the success of some of our
other activities.
Pr o c es s op t imis at ion - pr o c es s mapping f or more ef f ic ie nc y
Once again it was time for DEKRA to conduct our
recertification audits to DIN ISO 9001, 14001 and
ISO / TS 16949. Evert Bosch, who has already
conducted several audits at Klauke and was responsible
this time for ISO / TS 16949, was accompanied by Bas
Cuijpers, who took charge of ISO 9001 and 14001
compliance. The audit started off in Bernsdorf on
18 September 2015 in accordance with the ISO 9001
and 14001 standards. The result was very gratifying as
no non-conformities were determined.
The audit continued in Remscheid from 21 to 25 Sep­
tember 2015, when our entire management system was
investigated for compliance with all three standards.
Here too, we can be very satisfied with the result. There
were five minor irregularities under ISO /TS 16949 and
one under ISO 14001. We had to submit the cause
analysis and remedial measures to DEKRA for
examination by 19 November 2015. In addition, we
naturally received various recommendations for making
our systems even better and more efficient. But we also
received lots of praise for our workflows, technical
expertise and ongoing improvement process.
The six days of the audit were very hard work for
everyone, but in view of the good outcomes the effort
turned out to be well worthwhile. We would like to take
this opportunity to once again thank you all very much,
because without your energetic support before, during
and after the audit these excellent results would not
have been possible.
Contact:
Stefan Sieker, (RS)
Our process mappers are taking on the huge challenge of scrutinising our numerous complex business and
production processes. This will allow us to work with the people responsible for them to identify and optimise
weak spots to improve quality and save time and money.
We are achieving measurable successes step by step. For example, by relocating the complete labelling process
for the hydraulic machines to the assembly area, we were able to considerably reduce throughput times as well
as the necessary work steps and transport distances. In our process mappings to improve offer preparation and
the inputting of new articles into the system we are working on cross-departmental IT-assisted solutions. Thanks
to the input of our employees we are steadily becoming faster and more efficient.
If you require process mapping because you have identified an optimisation opportunity, please contact Constanze
Sánchez with your suggestions.
Pr o j ec t m an ag emen t - S h ar ePo in t as c o mmu n ic at io n s u ppo r t t o o l
A major prerequisite for the success of a project is a functioning communication process between all participants.
This was something that we determined during the successful project management pilot training. This is why, as
part of the improvement process for project management at Klauke, measures are being taken to improve
cooperation within a project.
The most important tool in this context is the SharePoint application, which enables team management of
projects. The processes are now transparent for the entire project team and clearly assigned to the individuals
dealing with them. We will shortly be offering on-demand training on working with SharePoint to make use of the
tool more widespread. In addition, a team is elaborating cross-departmental structures for project management
to encourage cooperation between various areas.
?
Please contact Andreas Lehr if you have any questions about project management with SharePoint.
Contact:
Dorothea Sypien, (RS)
Poll
In this section of the German issue we
conducted a poll to ask our employees to think
of a new name for our shop floor board.
However, this poll is not relevant to our facilities
outside of Germany.
Well done! The team is satisfied with the results;
from left to right: Stefan Sieker, Claudia Wähner,
Talea Wiegand and Constanze Sánchez y Garcia.
Klauke mail November 2015
03
Talent Exchange
Exchange
programme
encourages
cooperation
As part of our regular exchange programmes, some
young colleagues from Slovakia spent two weeks in
Remscheid. Their feedback shows the importance of
the internal communication between our companies
worldwide. The main benefits of the exchange
programme are as follows:
Anniversary celebrations
Excellent anniversary
celebration
15 successful years for Klauke Slovakia –
every reason to celebrate with a fantastic
staff party.
Almost 400 employees celebrated this anniversary along with colleagues from
Klauke Remscheid and Klauke UK at our local cultural centre on 25 September
2015. The opening address was given by CEO of the Klauke Group Jörg
Rautenstrauch, who welcomed everyone and thanked them personally for their
dedication. In his speech he looked back at the 15-year history of Klauke
Slovakia. Jan Bednar, Managing Director in Dolný Kubín, also addressed this
theme and proudly emphasised the company’s vigorous growth over this time.
•Y
ou get to experience a different work culture and different processes
and can compare them with your own to find potential for improvement.
•Y
ou get to know the colleagues from another country with whom you
often communicate (putting faces to names). This leads to improved
communication and better working relationships.
•Y
ou learn how the work processes of our various departments and
companies are connected and affect one another.
• You can improve your language skills.
W h at d id y o u l ik e mo s t abo u t y o u r t ime i n R ems c h eid ?
•The openness and helpfulness of our colleagues in Remscheid.
•The attitude of the employees there - their loyalty to the company and respect for
each other.
The employees of Klauke Slovakia have every right to be proud of their successful
company.
•The team spirit and the way they helped us to overcome language barriers.
W h y w o u l d I r ec o mmen d t h e e xc h an g e p r o g r amme
t o ot h er c o l l e ag u es ?
•It is a great experience and very useful for both your professional and personal
development.
•You gain genuine work experience, learn a different mentality and establish a friendly
working relationship that is very important for mutual cooperation.
W h at we re y o u l o ok ing f or w ard t o on y o u r r et u rn hom e?
•To our families, friends and co-workers of course! : )
Contact:
Zuzana Kupcova, (SK)
The official part of the evening’s entertainment was provided by folk dance
group Oravan. During the event, awards were given to all employees with 10 or
15 years of service. Delicious food and musical performances by the band
“Minigolf” ensured that a great time was had by all.
The workforce was unanimous: what a brilliant celebration! We would like to
once again thank everyone who took up our invitation to celebrate this important
anniversary with us.
Contact:
Stanislava
Babusiakova, (SK)
For more information
please use the following
YouTube link:
https://youtube/
J0_v_FfpSyE
Michal Strezo, Renata Furindova and Tomasz Helegda
from Dolný Kubín worked well with their Remscheid
colleagues.
Folk dance group Oravan, one of the longest established ensembles in Slovakia,
created a great atmosphere.
Klauke mail November 2015
Textron Tools & Test
Integration and
growth in China
2015 continues to be a very eventful year for us in China. In May we completed the full takeover of Endura Tools,
with which we have been in a Joint Venture since 2010. Since its foundation in 1998, Endura has established trust
and recognition in the market for tools with more than 3,000 products in over 30 categories.
Endura services more than 1,000 dealers throughout China
and exports to another ten countries. In future we plan to also
sell Klauke and Greenlee tools via this network of dealers.
Endura products are the ideal complement to the energy
supply and rail technology segments, where we are already
selling Klauke tools. As a result we can offer all our customers
an even more extensive complete solution for tools.
Endura has a production facility with a workforce of 36 in Xuan
Qiao, outside Shanghai. This is where we assemble the tools
and make up tool sets. The facility is designed to produce
customised sets containing Klauke, Greenlee and Endura
tools for major OEM customers as quickly as possible.
S h ar in g r esou r ce s
The integration of our various tool companies in China to now
create a single team gives us the opportunity to share
resources and extend customer support. Peter Xu, previously
Sales Director of Klauke China, will be the new Managing
Director of Endura Tools. His extensive management
experience at Klauke will help us to integrate Endura Tools
completely into our Division. Danny Xu, who has been
Purchasing Manager at Greenlee in China for seven years, will
also be taking on additional responsibilities. Along with his
team he will be focusing on supplier quality for all our tools.
This will improve our processes and enable us to make the
best use of good suppliers.
G r o wing de man d at K l au k e Nan t ong
challenge this year and the next will continue to be to integrate
two successful and expanding business areas.
We would like to take this opportunity to thank our colleagues
in Germany very much for their support and guidance so far
and into the future.
Contact:
Mike Reynolds, (CN)
Our production facility Klauke Nantong is growing continually.
In the machining shop, additional shifts were introduced to
meet the growing demand in China. The team is
continuing to focus on training and professional
development as well as process improvements to
enhance Klauke’s excellent reputation for quality
worldwide. The greatest and most interesting
Our colleagues in Asia - the team from Endura Tools
On the shop floor at Endura - colleagues from the
assembly and kitting sections
The production team from Klauke Nantong:
our colleagues from the machining section
Klauke mail November 2015
05
During their big canoe trip, our trainees got to know one another, polished their communication skills and had a lot of fun
Training
Trainee Tour 2015:
canoeing on the Wupper
Our trainees report on this year’s tour, which focused on communication.
At 8 am on the dot on 4 September 2015 we
travelled to our departure point on the
Wupper, where we eagerly awaited our
canoe guides.
We then divided ourselves into groups and
received our equipment. A short briefing
followed and then we were straight onto the
water. Canoeing not only required strength,
but above all communication between us.
Initially, making headway did not come easily
for every group, but thanks to the help of the
guides, this did not present a problem. At the
halfway point we had a short break, where
we took a breather with cold drinks and
biscuits. After our break we set off again.
Despite the stronger current we found it
easier and easier to make headway with the
canoe.
where a lavish buffet awaited us. We were
able to sit around a large table to chat and
interact with the other trainees. The trainee
tour ended with a group photograph with all
those who had taken part.
We had great fun and are looking forward to
the next time.
With around 2 hours and 9 kilometres behind
us, we finally reached our destination. We
then headed on foot to the “Haus Müngsten”
restaurant, situated at the Müngsten bridge,
Contact:
Fiona-Sophie Hansmann, (RS)
Contact:
Benedikt Bachmann, (RS)
Contact:
Julian Dietl, (RS)
Compliance
HR
Help with ethical
and legal questions
Employee poll
“Great Place to Work” 2014
The Compliance Programme will be evaluated in an audit
to be conducted in the first quarter of 2016.
In the September workshop, the first interim results of our
follow-up activities were presented.
A major part of the Textron Ethics & Compliance Programme is the Code of Conduct, or Business
Conduct Guidelines. These guidelines are intended to show you how to handle difficult questions
and situations in your daily routine that affect our business practices or how we interact with one
another. These issues are of an ethical and/or legal nature.
In the September workshop, the first interim results of our follow-up activities were presented.
The employee poll had identified “inter-team collaboration”, “communication/information” and
“praise and recognition” as areas in need of action. To this end, the individual departments
worked out follow-up activities during the team meetings in summer, which were then presented
to the Klauke Group Executive Committee and Management Team in September and discussed
with one another. The aim was to learn from the experiences of the other teams. The issues
raised included interface communication and process optimisation as well as various forms of
recognition apart from salary increases (e.g. greetings and thanks published on ERIC, a special
mention in the Klauke Mail or constructive criticism in conjunction with support by the line
manager). Since the employee poll last September, improvements have been introduced in many
teams and departments. On the shop floor, for example, brief weekly meetings are being held
with the shift supervisor at the information board. From 2016, the Production Planning Team
plans to hold regular exchanges with its colleagues from Sales, while Sales ED International
seeks to share knowledge with Production Planning, Purchasing and Logistics. In the process,
everyone involved gets some insight into the workflows and challenges of the other teams.
Because it is not possible to cover all the situations that might occur, it is important that you get
to know the people you have to contact at Textron Tools & Test if you have any questions in this
area. With this in mind we have appointed a Compliance Officer at Textron Tools & Test. The
current Compliance Officer is Marc Stawitzki and you are welcome to contact him with all
questions relating to the compliance programme.
In the first quarter of 2016 an audit is scheduled to evaluate the implementation and effectiveness
of the compliance programme at Klauke. I would therefore already like to ask you for your
support during the audit.
Contact:
Marc Stawitzki, (RS)
06
Contact:
Gesche Gaudszuhn, (RS)
Klauke mail November 2015
Sales CP
Klauke at
Cenex
Increasing our visibility on the rapidly growing
markets of the future
On 9 and 10 September 2015, Klauke UK participated in the two-day Cenex
LCV exhibition, renowned globally as the No. 1 venue for low-carbon vehicles
and which is attended predominantly by the major automobile manufacturers.
On display were the latest electric cars, charging stations, electrical drive
systems and new solutions from the green energy segment. We showcased
our three product platforms:
• Assembly Solutions and electrical wiring harnesses
• Connectors and stampings
• Klauke tools
We are now following up the many inquiries received. Special thanks go to
Johannes Kaltenbach and Joe Faulkner, who did a great job providing advice
on Klauke solutions at our stand.
Contact:
Craig SaundersJohnson, (UK)
From left to right:
Craig Saunders-Johnson,
Johannes Kaltenbach
and Joe Faulkner
Sales ED
Klauke mini
proves popular
Sales ED
Top marks
in ergonomic test
Joint trade fair appearance by Greenlee,
Sherman + Reilly and HDE at ICUEE, the leading
utility trade fair in Louisville
Every two years, the most important fair for
the utility sector, the ICUEE, takes place in
Louisville, Kentucky, USA. This year the
focus was once again on electricity
distribution in the medium voltage range to
about 35 kV. This event is not just the leading
exhibition in the energy supply sector for the
USA; it is also the key event for all countries
worldwide where power lines are mostly laid
above-ground. The show also facilitated
interesting discussions with our partners
from the UK and Spain. A huge hall and
outdoor display area showcased everything
needed to lay power lines and produce the
associated electrical connections. Because
in America - unlike in Germany - work is
generally carried out on live installations, the
protection of the linesmen is also a major
issue. At joint exhibition stands, Greenlee,
Sherman + Reilly and HDE, under the
leadership of the new Vice President and
General Manager Utility Jim Zima, presented
innovative products for all these areas. HDE,
for example, showcased new warning
devices that emit a very noticeable flashing
signal if electrical fields within a range of a
few metres are detected.
L o w m u s c u l ar s t r es s
A particular crowd-pleaser was the
measurement of muscular stress when using
our
battery-powered
hydraulic
tools
compared with other standard tools. The
readings prove the much lower risk of
muscular and tendon disorders.
In the shape of renowned power tool
manufacturer Milwaukee, a new player has
now entered the market for battery-powered
hydraulic crimping tools, which is sure to
accelerate further development - so there
are interesting times ahead.
Contact:
Egbert Frenken, (RS)
Contact:
Alexander Jochem, (RS)
Trade fair activities in Poland a complete success
In Poland, the trade fair season for our sector kicks off with the Energetab in
Bielsko-Biala. With more than 700 exhibitors, this show is the biggest event
for the electrical trade in Poland. Every year, the level of professionalism
increases for the target group energy industry. This year, Klauke Poland used
a new open form of product presentation to showcase all our brands: Klauke,
Greenlee and for the first time in Poland, HDE. Over the three days of the fair
we welcomed more than 500 visitors to our stand. We focused in particular
on the new mini series and HDE products. Visitors were especially surprised
by the compact design of the new mini. In addition, our new HDE brand sent
out a message to customers that Klauke is moving into a new market: the
high voltage segment! Following the success of Energetab 2015 we will
definitely be back again next year.
A week later, Klauke Poland made its debut at the TRAKO rail technology fair
in Gdansk. Over the four days of the event, we presented tools and connecting
material and welcomed more than 300 visitors, mostly installers working in
the overhead line sector. In Gdansk too, the majority of visitors found the new
mini the most interesting tool on display.
We are delighted that so many industry professionals are looking for modern
tools, where quality and ergonomics are no doubt the most important features.
Contact:
Marek Baranski, (PL)
Marek Baranski and Sebastian Nykiel
talking to trade show visitors
Not a medical check, but a measurement of
muscle stress when using our battery-powered
hydraulic tools.
Did you know ... ?
1,000,000 packages
CDC reaches magic number
The CDC on Tenter Weg started up on 1 July 2007 with a view to improved handling of the
increased diversity of articles and the planned order growth to achieve faster throughput
times and higher process quality. Binning with conveyor technology and picking with hand
scanners are processes that run so smoothly that on 27 August 2015 we reached the
magic number of 1,000,000 packages dispatched. This milestone and the many
congratulations received give us cause to look forward to the next record-breaking
benchmark.
Contact:
Thomas Kiepert, (RS)
Commitment
Klauke supports
Burgholz Children’s
Hospice
FAMILY and SOCIAL RESPONSIBILITY are very important to
Klauke, so the company is donating the proceeds from the
prize draw at this year’s summer party to the Wuppertal
establishment.
The hospice provides support to families whose children have terminal illnesses. It describes itself as
a place of “laughter, play, fun, tears and mourning”. When children have a terminal illness it places a
great strain on the entire family. In the children’s hospice, the families find a place of respite. The costs
for accommodating parents and siblings are covered exclusively by donations.
Anniversaries
HR
Sonja Abele
10 years
Development, (RS)
Peter Bobka
10 years
Toolmaking, (SK)
Viera Drigeľová
10 years
Production AS, (SK)
Neil Ellement
10 years
Sales, (AU)
Thorsten Uwe Helmig
10 years
Connector
Production, (RS)
Matthias
Kiesewalter
10 years
Tool Shop, (RS)
Iris Kneuper
10 years
Logistics, (RS)
Sven Meiser
10 years
Tool Shop, (RS)
Advija Rizvanovic
10 years
Grinding Shop (RS)
NuradinTemsamani
10 years
Assembly, (RS)
Anton Čipčala
15 years
Connector
Production, (SK)
Stefan Daimler
15 years
Sales ED, (RS)
Peter Heitmann
15 years
Grinding Shop (RS)
Anton Pukančík
15 years
Toolmaking, (SK)
Jaroslav Staš
15 years
Connector
Production, (SK)
Gregor Wendte
15 years
Applications
Engineering, (RS)
Bernd Bürger
20 years
Tool Design, (RS)
Bodo Röntgen
20 years
Assembly, (RS)
Antje Schneider
20 years
Administration, (RS)
Dorothea
Kowatzky
25 years
Sales ED, (RS)
Gerd Piwon
30 years
Connector
Production, (RS)
(RS): Remscheid, Germany | (SK): Dolný Kubín, Slovakia | (AU): Australia
The Works Council decided to donate the proceeds from the prize draw at this year’s staff summer
party to the children’s hospice in Burgholz. Management topped up the amount, so that we were able
to hand over a cheque for €2,500 to Kerstin Wülfing from the hospice. We are looking forward to
making regular donations to the hospice in future and also providing it with practical support. So from
now on we are not going to be purchasing any Christmas gifts for customers but instead will provide
the hospice with the amount we would have spent.
Contact:
Marc Stawitzki, (RS)
Happy faces at the presentation of the cheque.
From left to right: Götz Florath, Kerstin Wülfing,
Daniela Karstens and Marc Stawitzki
Publisher’s details and legal notice
Circulation 620 copies Published by Gustav Klauke GmbH,
Auf dem Knapp 46, 42855 Remscheid, Germany Tel. +49 (0)2191 907 - 0 Responsible for content as per German media law Jörg Rautenstrauch, Managing
Director Editorial Ina Scholz, klaukemail@klauke.textron.com Publication date 25.11.15 Concept and editorial support buntebrause agentur GmbH & Co. KG,
Cologne, Tel. +49 (0)221 29292 - 0
08
Klauke mail November 2015