25802 April draft version 1 Page 1 of 3 Implement loss prevention policies and procedures in a retail or distribution environment Level 3 Credits 4 Purpose People credited with this unit standard are able to: explain the requirements of loss prevention policies and procedures, implement loss prevention policies and procedures, and evaluate the implementation of loss prevention policies and procedures. Subfield Retail, Distribution, and Sales Domain Retail and Distribution Core Skills Status Evaluation Status date April 2009 Date version published dd MMMM yyyy Planned review date dd MMMM yyyy Entry information Open Accreditation Evaluation of documentation by NZQA. Standard setting body (SSB) Retail Institute Accreditation and Moderation Action Plan (AMAP) reference 0225 This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do. Special notes 1 Definitions Retail or distribution environment refers to workplaces where the primary focus is on customers purchasing goods and/or services. Organisational procedures refer to instructions to staff on policy and procedures which are formally documented, or generally accepted within the workplace. Agreed indicates a course of action that is agreed between two or more people (including the candidate) and which follows organisational procedures. Fraud refers to deliberately lying about something, or cheating to gain a personal advantage. Theft refers to dishonestly taking someone’s property. Process loss refers to loss due to poor operating procedures. Loss prevention policies and procedures refer to policies and procedures relating to prevention of theft, fraud and process loss. New Zealand Qualifications Authority 2009 25802 April draft version 1 Page 2 of 3 2 Evidence is required for implementation of two different loss prevention policies and procedures. Elements and performance criteria Element 1 Explain the requirements of loss prevention policies and procedures. Range may include but is not limited to - theft, fraud, process loss. Performance criteria 1.1 Policies and procedures for loss prevention applicable to the organisation are explained. 1.2 Purposes of policies and procedures for loss prevention are described relevant for the organisation. Range 1.3 Requirements of loss prevention policies and procedures are explained in accordance with organisational procedures. Range 1.4 may include but is not limited to – minimising loss, preventing loss, profitability, efficiency, customer satisfaction, stock maintenance, staff retention, awareness, planning, consistency, identification of training needs, health and safety, culture. may include but is not limited to – compliance, awareness, timeliness, team work, monitoring, training, safety, recording, reporting. Requirements of policies and procedures for loss prevention are explained for specific situations. Element 2 Implement loss prevention policies and procedures. Performance criteria 2.1 Loss prevention policies and procedures are implemented in accordance with organisational procedures. 2.2 Implementation of loss prevention policies and procedures results in minimising or prevention of loss. Element 3 Evaluate the implementation of loss prevention policies and procedures. New Zealand Qualifications Authority 2009 25802 April draft version 1 Page 3 of 3 Performance criteria 3.1 Implementation of loss prevention policies and procedures is evaluated in accordance with organisational policies and procedures. Range 3.2 Improvements to loss prevention policies and procedures are recommended in accordance with organisational procedures. Range 3.3 may include but is not limited to – monitoring by self or others, feedback, measurement of compliance, measurement of change in loss, measurement of effect on organisation. may include but is not limited to – review, revise, update, monitor. Improvements to loss prevention policies and procedures are implemented in accordance with organisational procedures. Range may include but is not limited to – compliance, feedback, monitoring, training, coaching, change of behaviour. Please note Providers must be accredited by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment. Industry Training Organisations must be accredited by NZQA before they can register credits from assessment against unit standards. Accredited providers and Industry Training Organisations assessing against unit standards must engage with the moderation system that applies to those standards. Accreditation requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The AMAP also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements. Comments on this unit standard Please contact the Retail Institute info@retailinstitute.org.nz if you wish to suggest changes to the content of this unit standard. New Zealand Qualifications Authority 2009