25796 April draft version 1 Page 1 of 3 Demonstrate knowledge of policies and procedures to prevent process loss in a retail or distribution environment Level 2 Credits 4 Purpose People credited with this unit standard are able to demonstrate knowledge of organisational policies and procedures for preventing process loss and describe the application of organisational policies and procedures for preventing process loss. Subfield Retail, Distribution, and Sales Domain Retail and Distribution Core Skills Status Evaluation Status date April 2009 Date version published dd MMMM yyyy Planned review date dd MMMM yyyy Entry information Open Accreditation Evaluation of documentation by NZQA. Standard setting body (SSB) Retail Institute Accreditation and Moderation Action Plan (AMAP) reference 0225 This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do. Special notes 1 Definitions Retail or distribution environment refers to workplaces where the primary focus is on customers purchasing goods and/or services. Organisational procedures refer to instructions to staff on policy and procedures which are formally documented, or generally accepted within the workplace. Process loss refers to loss due to poor operating procedures. 2 Evidence of three policies and/or procedures is required for each performance criterion. Elements and performance criteria Element 1 New Zealand Qualifications Authority 2009 25796 April draft version 1 Page 2 of 3 Demonstrate knowledge of organisational policies and procedures for prevention of process loss. Performance criteria 1.1 Policies and procedures relevant for prevention of process loss are described in accordance with organisational procedures. Range 1.2 may include but is not limited to – codes of conduct, operating procedures, processing sales, stock control, wastage, damage, product returns, staff purchases, health and safety, emergencies. The purpose of organisational policies and procedures for prevention of process loss are described. Range may include but is not limited to - profitability, efficiency, customer satisfaction, stock maintenance, staff retention, awareness, planning, consistency, identification of training needs, health and safety, culture. Element 2 Describe the application of organisational policies and procedures for prevention of process loss. Performance criteria 2.1 Application of organisational policies and procedures for prevention of process loss prevention is described for a specific situation. Range may include but is not limited to – recording, access, training, monitoring, reporting, auditing, checking. Please note Providers must be accredited by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment. Industry Training Organisations must be accredited by NZQA before they can register credits from assessment against unit standards. Accredited providers and Industry Training Organisations assessing against unit standards must engage with the moderation system that applies to those standards. Accreditation requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The AMAP also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements. New Zealand Qualifications Authority 2009 25796 April draft version 1 Page 3 of 3 Comments on this unit standard Please contact the Retail Institute info@retailinstitute.org.nz if you wish to suggest changes to the content of this unit standard. New Zealand Qualifications Authority 2009