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Minimise or prevent process loss in a retail or distribution environment
Level
3
Credits
6
Purpose
People credited with this unit standard are able to: analyse process loss and
use results of process loss analysis to minimise or prevent process loss.
Subfield
Retail, Distribution, and Sales
Domain
Retail and Distribution Core Skills
Status
Evaluation
Status date
April 2009
Date version published
dd MMMM yyyy
Planned review date
dd MMMM yyyy
Entry information
Open
Replacement information
This unit standard replaced unit standard nnnnn. [Only
appears if populated.]
Accreditation
Evaluation of documentation and visit by NZQA and
industry
Standard setting body (SSB)
Retail Institute
Accreditation and Moderation Action Plan (AMAP) reference
0225
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
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Definitions
Retail or distribution environment refers to workplaces where the primary focus is on
customers purchasing goods and/or services.
Organisational procedures refer to instructions to staff on policy and procedures
which are formally documented, or generally accepted within the workplace.
Agreed indicates a course of action that is agreed between two or more people
(including the candidate) and which follows organisational procedures.
Process loss refers to loss due poor operating procedures.
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Evidence is required for two process loss situations.
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Elements and performance criteria
Element 1
Analyse process loss.
Performance criteria
1.1
Methods that can be used to analyse process loss are identified in accordance
with organisational procedures.
Range
1.2
Causes of process loss are identified for specific situations.
Range
1.3
may include but is not limited to – identify purpose of analysis,
gather data, analyse data, identify causes and effects of loss,
identify actions that can be taken to minimise or prevent loss,
make recommendations, report, revise or update policies or
procedures.
may include but is not limited to - losses when selling, providing
customer service, tracking orders, processing sales, staff
purchasing, receiving returned goods, pricing stock, applying
discounts, handling stock, ordering stock, receiving stock, storing
stock, transporting stock, identifying stock, labelling stock,
advertising, planning, stock taking, record keeping, using the stock
control system, housekeeping, staffing, rosters, supervision and
management of staff, dealing with damage and waste, allowing for
seasonal changes, maintaining and using equipment and plant,
health and safety, emergency procedures, administrative
procedures.
Purpose of process loss analysis is identified for specific situations.
Range
may include but is not limited to – identify known process loss;
identify unknown loss; quantify loss; identify causes of loss;
identify effect of loss; minimise loss; prevent loss; monitor loss;
improve process; identify training needs; revise or update loss
prevention policies and procedures; improve stock management;
update stock control system; improve efficiency, profitability,
customer satisfaction.
1.4
Procedures for analysing process loss for specific situations are identified and
agreed in accordance with organisational procedures.
1.5
Analysis is used to identify the extent of process loss for specific situations.
Range
1.6
may include but is not limited to – data comparison and analysis,
calculation, estimation, research, tracking, use of stock control
system, use of computer software, quantification of known loss,
quantification of unknown loss.
Effects of process loss are described in terms of impact on the organisation.
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Range
may include but is not limited to – loss of sales, loss of customers,
customer dissatisfaction, forced discounts, need for rainchecks,
stock outage, stock shortage, stock damage, stock out-of-date,
over-stocking, increased transport costs, increased storage costs,
withdrawal of suppliers, bank charges, overpayments, stock
damage, double handling, administration costs.
Element 2
Use results of analysis to minimise or prevent process loss.
Performance criteria
2.1
Procedures to minimise or prevent process loss are identified for specific
situations.
Range
validity, practicality, timeliness, relevance.
2.2
Procedures to minimise or prevent process loss are recommended in
accordance with organisational procedures.
2.3
Procedures to minimise or prevent process loss are implemented in accordance
with organisational procedures.
2.4
Policies and procedures for loss prevention are updated to minimise or prevent
process loss.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the Retail Institute info@retailinstitute.org.nz if you wish to suggest
changes to the content of this unit standard.
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