FACT SHEET
Pennsylvania Medical Assistance
Program Contact Information
University of Pittsburgh
A620 Crabtree Hall
130 DeSoto Street
Pittsburgh, Pennsylvania 15261
phone (412) 624-3104
fax (412) 624-3146
www.PAMedicaid.pitt.edu
Department of Public Welfare
Office of Medical Assistance Programs
P.O. Box 2675
Harrisburg, PA 17105
MEDICAL ASSISTANCE INFORMATION FOR RECIPIENTS
Change Center
1-877-395-8930
• Make certain case additions and case changes directly into CIS.
• Process forms and document requests, check case or application
status and provide general information.
Pennsylvania Medical Assistance Customer Service Call Center
1-866-542-3015
• Assists recipients with questions about their Medical Assistance
coverage.
Medical Assistance Call Center and Dental Assistance Hotline
1-800-509-0987
• Assists recipients with questions about their Medical Assistance
dental coverage.
Pennsylvania Department of Public Welfare Helpline
1-800-692-7462
• Assists recipients with questions concerning eligibility and other
requirements for Medical Assistance, Medicare prescriptions and
drug plans, cash assistance, Food Stamps, Energy Assistance and the
Stay Warm program.
MEDICAL ASSITANCE INFORMATION FOR PROVIDERS
Provider Inquiry Hotline
1-800-537-8862
• Assists with Medical Assistance billing questions and general nonpharmacy prior authorization questions.
Eligibility Verification System
1-800-766-5387
• Provides verification of Medical Assistance eligibility and plan
information.
Long-Term Care Provider Hotline
• Assists with long-term care billing and general questions.
Office of Medical Assistance Programs - Pharmacy Services
• Pharmacy or medication-related provider information.
Office of Medical Assistance Programs - Prior Authorization
• Physical, medical, outpatient services, home health requests,
elective inpatient hospital stays, place of review and diagnostic.
Provider Inquiry Hotline - Provider Enrollment
• Provides assistance regarding the Medical Assistance enrollment
process and file maintenance.
1-800-932-0939
1-800-558-4477
(press 1)
1-800-558-4477
(press 2)
1-800-537-8862
(press 1)
Source: http://www.aging.state.pa.us/aging/lib/aging/Medical_Assistance_Desk_Reference_Guide.pdf