SOUTH PLAINS COLLEGE
Institutional Effectiveness Committee
September 10, 2010
10:00 a.m. – Sundown Room
MINUTES
Members Present: Rafael Aguilera, Christi Anderson, Cary Banks, Rob Blair, Sharon Bogenor,
Debbie Britton, Deborrah Caddell, Urisonya Flunder, Julie Gerstenberger, Phyllis Kennon,
Wayne Langehennig, Cathy Mitchell, Yancy Nuñez, Charlene Perez, Robert Plant, Gary
Poffenbarger, Kimbra Quinn, Randy Robertson, Amanda Sims, Dawn Valles, Jim Walker,
Myrna Whitehead, Stephen John.
Members Absent: Todd Gregg, Patrick Logue, Sue Ann Lopez, Mollie Melton, Lynda Reid,
Lance Scott, Kathy Townsend, Jack Wardlow.
Prior to the meeting, committee members and members of the Institutional Effectiveness
Resource Network enjoyed an appreciation brunch. IE Committee members whose terms had
expired this past spring semester were recognized by Dr. Kelvin Sharp for their service on the
committee. These individuals included Ann Hebisen, Dr. Jay Driver, Andrew Ruiz, Dennis
Churchwell, Brandon Awbrey, Ginger Mulloy and Tiffany Cavazos. They were presented a
certificate of appreciation from Dr. Sharp.
The meeting was called to order at 10:00 a.m. Minutes of the February 12, 2010 meeting had
been previously distributed by email. Motion by Robert Plant, second by Randy Robertson to
accept the minutes as distributed. Motion approved.
New members to the committee were introduced. They included Lynda Reid, Gary
Poffenbarger, Amanda Sims, Julie Gerstenberger, Cathy Mitchell, Lance Scott and Charlene
Perez.
The following agenda items were taken up.
Supervisors Network – LeadSPC
Rafael Aguilera reported that the Supervisors Training Network Subcommittee hosted two
professional development events last spring for supervisors. These included a Conflict
Management workshop presented by Randy Anderson with e3 Professional Trainers attended
by 24 supervisors. A question and answer session on Human Resources topics was conducted
by Jeri Ann Dewbre, HR director. The second event featured Tim Tivis with Pinnacle Training
Group who presented a program on Team Building. This session was attended by 16
supervisors.
Aguilera said the subcommittee would meet early in the fall semester to plan the next series of
professional development. Stephen John asked the subcommittee to take up the task of
discussing how to implement customer service training for supervisors and front line personnel
which is specified in the college’s current Institutional Plan. He asked the subcommittee to
work with Kimbra Quinn and Christina Conner to study the Noel-Levitz Connections training
program on customer service which was delivered to personnel in the Student Services Division
two years ago.
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Update on SACS Five-Year Interim Report
Yancy Nunez reported that SPC has been asked to provide a follow-up report to its SACS FiveYear Interim Report submitted last October. He is presently working on the response to the
follow-up report for SACS. SPC has been asked to provide further evidence of learning
outcomes assessment. At the time our report was submitted, results of the general core
curriculum assessment had not been compiled. Additionally, SACS was requesting clarification
of how we assess distance learning courses and instruction.
Update on TaskStream AMS
Stephen John provided an update report on the status of adopting the TaskSTream
Accountability Management System (AMS) that the IE Committee reviewed this past spring
semester. The Administrative Council approved the recommendation to adopt the AMS as the
college’s primary means for coordinating and documenting planning and institutional
effectiveness processes on program, departmental and institutional levels. Presently, an AMS
Implementation Team is being organized to coordinate and oversee the implementation of the
new online resource. He said that the IE Committee would become involved in Phase II of the
Implementation Plan where the system would be designed and reviewed by end users.
Results of 2010 Employee Survey
Committee members reviewed and discussed the results of the 2010 Employee Survey that was
conducted this past spring. It was noted that the survey indicated a high level of employee
satisfaction and commitment to the college’s critical success attributes: student focus, learning
focus, access and diversity, employee empowerment, supervisory management,
cooperation/teamwork, internal employee relations, physical environment, community focus
and leadership focus. Mean ratings for all 17 organizational success factors exceeded the 3.50
benchmark. Respondents recorded their highest level of satisfaction and affirmation of 16 of the
17 factors since the survey was revised in 2004.
The survey also identified areas that employees feel are in need of continued improvement,
which included:
 Greater cooperation and teamwork between department and work groups
 Improved rewards and recognition in the form of higher salaries
 Better communication channels between departments and work groups
 Greater involvement in the College’s planning and decision-making processes
 Greater involvement in the allocation of budget resources
The Administrative Council reviewed and discussed the results at its Summer Planning Retreat
held July 27, 2010. John reported that the council discussed the need to improve communication
channels and what were employee expectations in regard to organizational communications. It
was suggested that the IE Committee revisit the results and recommendations of the
Communications Study that was conducted in March 2007. Additionally, the Connections
customer service training focuses on better communications between departments that deliver
services to students. Both these resources could provide additional insight into improving
organizational communications at SPC.
NEO Day 3 Update
John reported that New Employee Orientation will continue with its final session – Working
and Living our Vision and Values – on Friday, Sept. 17. IE Committee members interested in
assisting with the session were asked to contact John or Lisa Eddins in the Advancement Office.
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A total of 37 new employees participated in Day 1 and 2 of New Employee Orientation held
August 18-19. This group has been invited to attend NEO Day 3.
Announcements
Subcommittee assignments for 2010-11 were distributed to members.
With no further business, the meeting adjourned at 11 a.m.
Future IE Committee Meetings
Friday, Nov. 12, 9 a.m., Founders Room
Friday, Jan 28, 9 a.m., Founders Room
Friday, April 8, 9 a.m., Founders Room
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