MIS 3862
How Levi’s Got Its Jeans into Wal-Mart
Information Systems in Perspective
• Chapter 1:
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Information concepts
What is an information system
Business information systems
Systems development
Organizations and info systems
Competitive advantage
Performance based systems
Careers in Information Systems
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Why Learn about Information Systems
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What is a system?
Earthbuddy
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What is an Information System?
• A set of interrelated components that collect, manipulate, and
disseminate data and information and provide a feedback mechanism to
meet an objective.
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• Information technology (IT) – any _______-based
tool that people use to work with information and
support the information and information-processing
needs of an organization
– Information _______ is an important _______of
business success and innovation
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• Management information systems (MIS) – the
function that plans for, _______, implements, and
_______ IT hardware, software, and the portfolio
of applications that people use to support the
goals of an organization
– MIS is a business _______, similar to Accounting,
Finance, Operations, and Human Resources
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Today we live in an _______ age
Where knowledge is power to gain and sustain a competitive advantage.
• Once you finish your program, you will enter the _______ as a knowledge
worker.
• Knowledge worker works with and produces _______ as a product.
• A knowledge worker _______ all other types of workers by a 4-to-1 margin.
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Information Concepts: Data Versus
Information
• _______: raw facts
– Alphanumeric, image, audio, and video
• _______
– Organized collection of facts
– Have value beyond the facts themselves
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Data Versus Information
Figure 1.1: Defining and Organizing Relationships Among Data
Creates Information
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Data Versus Information
Figure 1.2: The Process of Transforming Data into Information
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The Characteristics of Valuable Information
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• Complete
• Timely
• _______
• Verifiable
• Flexible
• _______
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• Secure
_______
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Computer-Based Information Systems
Collect, manipulate, store, and process data into information
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Business Information Systems
• Most _______ types of information systems used in
business organizations:
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Electronic and _______commerce systems
Transaction processing systems
Management information systems
_______ support systems
Specialized business information systems
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Systems Development
• Systems development
– Creating or _______ existing __________ systems
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Systems investigation
Systems analysis
Systems design
Systems implementation
Systems maintenance and review
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Organizations and Information Systems
– Organization: a _______ of people and other
resources established to accomplish a set of goals
– An _______ is a system
• Inputs: __________ (materials, people, money)
• Outputs: goods or services
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Organizations and Information Systems
Figure 1.14: The Value Chain of a Manufacturing Company
High Flyers
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Technology Diffusion, Infusion, and
Acceptance
• Technology diffusion: _______ of widespread use
of technology
• Technology infusion: _______ to which technology
permeates a department
• Technology acceptance model (TAM): _______
factors that can lead to higher acceptance and
usage of technology
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Organizations in a Global Society
• As companies rely on virtual structures and
outsourcing to a greater extent, businesses can
operate around the world
• Challenges to operating in a global society
– Every country has a set of customs, cultures,
standards, politics, and laws
– Language barriers
– Difficulty in managing and controlling operations in
different countries
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Competitive advantage
Significant, long-term __________ to a company over its
competition
Ability to establish and __________ a competitive
advantage is vital to a company’s success
NFL
Coaches
THE FIVE FORCES MODEL –
EVALUATING BUSINESS SEGMENTS
• Factors That Lead Firms to Seek Competitive
Advantage
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Strategic Planning for Competitive
Advantage
• Change the __________ of the industry
– Netflix, hp & compaq, charles scwab
• Create new __________ or services
– Itunes, imac,
• Improve __________ products or services
– Healthy & light,
• Use __________ systems for strategic purposes
– Sabre, NFL Coaches
• See table 1.5
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__________ __________ case
Answer the following
• Analyze the industry that
__________ is in using the
porter model, is it a good
industry to be in?
• What competitive
advantage do you feel
__________ has? How
does information play into
that competitive
advantage
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Performance-Based Information
Systems Ella Mae
• Consider both __________ advantage and costs
• Use __________, return on investment (ROI), net present
value, and other measures of performance
Figure 1.15: Three Stages in
the Business Use of
Information Systems
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Return on Investment and the Value of
Information Systems
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Earnings growth
Market __________
Customer __________ and satisfaction
Total __________ of ownership
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Careers in Information Systems
Figure 1.16: The Three Primary Responsibilities of Information Systems
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