Appendix H
Third Quarter 2001/02 Comparator Action Plan
P.I. Ref. 7.44
The percentage of interactions with the public, by type, which are capable of electronic services
delivery and which are being delivered using internet protocols or other paperless methods
BVPI
157
Family
Trend
Salford's Targets
120%
100.00%
Percentage
100%
80%
60%
40%
NONE AVAILABLE
25.00%
NONE AVAILABLE
20%
0%
1995/96
1996/97
1997/98
1998/99
1999/00
Ranking against all GM Councils (of 10)
N/A
Ranking against family authorities (of 21)
N/A
Range for all Mets Councils
N/A
Quartile level for Mets
N/A
Qartile level for all Authorties
N/A
Performance Indicator Action Plan
2000/01
Met
Family
Average Average
99/00
99/00
Met top
quartile
99/00
Salford Salford 5 Salford
Target
Year
current
2001/02 Target position
2001/02
HIGHER FIGURE IS
PREFERABLE
Date 08/02/02
Comments on Current Performance:
Targets for the implementation of e-government, as defined in BVPI 157 are specified in Appendix 1.
Good work continues in reviewing and re-engineering Council Services in line with its Electronic Service
Delivery (ESO) Targets as part of the broader e-government programme.
The current programme covers:BPR Programme to facilitate achievement of BVPI 157
Summary of active projects at January 2002
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
BPR Method (SPRINT)*
Council Tax/Benefits*
Job Applications*
Pupil Services (Early Years)*
Registrars (BDM)*
Social Services (Elderly-Reception/Commissioning)
Elections
Pupil Services (Admissions)
Economic Development
Planning
Land Charges
Housing Services
Partnership SOLAR (modifications to SOLAR for use by Salfords community partners_
*
BPR work complete
This work is assisted by additional research within all Directorates to verify all council transactions to ensure we
have a definitive and comprehensive catalogue of service transactions to enable a complete and prioritised
programme of review and re engineering of them to be done by 2004/05. This verification work is expected to be
completed by March 2002.
This will also enable ongoing tracking of progress in terms of % achievement at any given time for each Service.
Barriers to Improvement:
 Competing claims on officers’ time arising from other strategic initiatives and day to day Service demands
 Other Council Strategies impacting
 All necessary Funding may not be available for entire duration of programme to 2004/05
 The Project fails to get Senior Management buy-in or Managerial sponsorship of the project diminishes as
other commitments arise
Current/Proposed Action:
Please refer to e-Government Pathfinder Programme Definition Document for full scope of e-government work
programme available on the Intranet
Top Quartile to be Achieved By (Date):
Lead Officer:
2004/05
M Willetts/M Brooks
Ext 3956 Ext 3992
Appendix 1
e-Government Targets: Best Value Performance Indicator 157 as Published
The number of types of interactions that
are enabled for electronic delivery as a
percentage of the types of interactions that
are legally permissible for electronic
delivery
Types of interactions: means any contact between the citizen and the
council including:










Providing information;
Collecting revenue;
Providing benefits and grants;
Consultation;
Regulation (such as issuing licenses);
Applications for services;
Booking venues, resources and courses;
Paying for goods and services;
Providing access to community, professional or business networks;
Procurement.
This is not an exhaustive list as there will be others depending on local
circumstances.
100%: should be defined within the council’s e-government strategy to
take account of local circumstances based on the full list of services for
which the council is responsible and the types of interactions relevant to
each service.
Enables: this presumes that all services are capable of being enabled for
electronic delivery unless there is a legal or operational reason why this
cannot be done.
Electronic: means delivery through internet protocols and other ICT
methods and includes delivery by telephone if the transaction carried out is
electronically enables i.e. the officer receiving the call can access
electronic information and/or update records on-line there and then.