PART 1
(OPEN TO THE PUBLIC)
ITEM NO.
REPORT OF THE HEAD OF Salford @dvance
TO THE CORPORATE SERVICES MEMBERS’ BRIEFING MEETING
ON
16 th September 2002
TITLE: Salford @dvance – Service Improvement Plan
RECOMMENDATIONS:
1. That the Plan be noted and regular reports on progress be submitted
EXECUTIVE SUMMARY:
The attached report summaries planned service improvements for Salford @dvance for the period September 2002 to March 2003, against which monthly reports on actual progress will be reported
BACKGROUND DOCUMENTS:
Half Yearly Achievements Report at July 02
CONTACT OFFICER: M Willetts TEL. NO. 793 3956
WARD(S) TO WHICH REPORT RELATE(S) All Wards
KEY COUNCIL POLICIES Information Society Strategy and e-Government
MW / @dvance Page 1 of 6 Sep 02

S alford
@
Salford City Council – Salford University – Manchester Business School
Corporate Services
SERVICE IMPROVEMENT PLAN
September 2002 – March 2003
MW / @dvance Page 2 of 6 Sep 02

INTRODUCTION
1.
This report complements the one dated July 2002 which set out the initial achievements since formation of the business group, entitled
` Salford @dvance - Half Yearly Results `
2.
This latest one, summaries planned service improvements for Salford @dvance for the period September 2002 to March 2003, against which monthly reports on actual progress will be reported
3.
It covers the four specific service areas within Salford @dvance together with broader actions for the Group as a whole and commercial activities with our Academic Partners, including:
 Business Process Re-Engineering
 E-Government Services
 Project Management Services
 IT Training and Support
MW / @dvance Page 3 of 6 Sep 02

SERVICE: Business Process Re-Engineering
Planned Improvement Expected Benefits
 Finalise SPRINT Version 3 which enhances effectiveness of BPR function and broadens its application to Best Value reviews
 Create dedicated sub- team from the existing BPR team, focussed on achieving 40% e-enablement in
2002/3
SERVICE: e-Government Services
Planned Improvement
 Provides means of devising more effective BPR analysis work in the field and more consistent final reports.
 Provides a more effective tool for mentoring other
Local Authorities
 Ensure BVPI 157 targets are met by analysing transactions effectively and bringing about eenablement in conjunction with e-Gov development team and Customer Directorates
Expected Benefits
 Help devise the e-Government strategy for 2002-5 in accordance with IEG 2 requirements..and,
 Develop and deliver the Council’s e-government centred products contained in the 2002/3 e-Government Work Programme
 Launch Technology Advisory Group
(TAG) to improve means of planning, specifying and developing future ICT products and infrastructure requirements for
City Council in conjunction with
ITNet and Customer Directorates
 Clear single E-Government programme that meets the needs of the ‘IEG’ and Best Value PI 157.
 Help the Authority become more effective and efficient through the wider application and use of
Office Automation, Internet and Intranet facilities.
 Enabling better performance measurement, enabling improved decision making through some of the I.T solutions that we have developed (Solar, BVP, Citizen)
 Contribute to regional and national e-government strategies, enabling joined-up government
 E-gov projects on Electronic Commerce will aid local business by providing online tendering, procurement and payment facilities. In the future it is hoped that the cost of any business transactions with the City Council can be reduced for both parties.
 Ensures future ICT products and Infrastructure align with Council priorities and that emerging technologies are effectively exploited
MW / @dvance Page 4 of 6 Sep 02

SERVICE: Project Management
Planned Improvement Expected Benefits
 Form a Project Management
Academy
 Adopt PRINCE 2 at City Council level
 Provide corporate Project Support
Office function
 In house training courses in
Salford version of PRINCE 2 and use of Microsoft Planning tool to be rolled out during 2002/3
SERVICE: IT Training and Support
 Improved Project Management skills and capacities throughout Council, all working to common standard.
 Improved levels of Project support to help project planning and skills transfer and more organised method of storing Project documentation with improved accessibility and security.
 More structured and coherent Project Management training, mentoring and dissemination through in house offerings
Planned Improvement Expected Benefits
 Develop on-line learning facilities
 Develop advanced level ECDL offerings
 Develop Microsoft Office User specialist (MOUS) offerings for advanced users
 Rollout Broadband training
Programme to Schools
 Rollout SIMS SQL training to schools

Service to become Member of the
Institute of IT Training
 Complements tutor-led courses to provide alternative training and mentoring method
 Provides for greater levels of expertise for advanced users and ensures advanced standards are maintained
 Initially as a continuing professional development for
IT Training Staff to equip them with greater levels of expertise to pass on to users
 To enable teachers to deliver the curriculum to schoolchildren by improved use of IT facilities
 An enabler for schools staff to produce e-government reports and statistics
 Continuing commitment to high standards of service provider professionalism and skill sets
MW / @dvance Page 5 of 6 Sep 02

SERVICE: Commercial Activities with Academic Partners
Planned Improvement Expected Benefits
 Devise Partnership agreement in conjunction with Law and administration and partners
 Devise Initial marketing strategy and material
 Devise accounting framework in conjunction with Finance services and partners
SERVICE: Group as a Whole:
Planned Improvement
 Regularise relationship with partners
 Provides basis for trading within public sector

Provides for proper accountability, control and reporting of trading activities
Expected Benefits
 Devise overall e-Government Programme for period 2002 to 2005 in line with Central
Government requirements laid out in IEG 2 standards
 Devise SLA’s for Customer Directorates including updated service costs
 Provides the detailed work programme and budget requirements for current year and into next year
 Greater clarity and accountability of service provision
MW / @dvance Page 6 of 6 Sep 02