Landlord Forum
Chairs Welcome
John Wooderson
Head of Service (Urban Renewal & Regulatory
Services)
Organised Crime
And Modern Slavery
Nigel Hudson LA TAC Advisor
DS Jill Vescovi Project Gulf
11th August 2012
September 2012
18th September 2012
Programme Challenger Vision
To ambitiously redesign the public
service response to organised crime
through greater collaboration and
integrated working, thereby delivering
demand reduction for all agencies
and better outcomes for local
communities.
Why are we here?
Community
Places
Local links
Third
Sector
Statutory
Bolton
Salford
Structure & Frequency
Gold-Annually
Silver-Monthly
Bronze-Weekly
DWP, Housing Providers, Children's
services, Probation,
Tax, Trading Standard’s,
Bury
Structure & Frequency
Monthly meeting
Trading Standards, Community
Safety, Housing,Public
Health,Regulatory
Services,Childrens
Service,GMFRS, NPS, CRC
Adult Services
Structure & Frequency
5 weekly meeting, and daily
interaction via the JET team.
MASH,Education Welfare,Health,
Trading Standards, Private Sector
Housing,Community Safety Team
Housing, DAAT,Troubled Families
Trafford
Structure & Frequency
Silver-Monthly
Housing, Benefits, Children's Services
Social Care, health, Mental Health,
CRC
Oldham
Gold-as required, Silver Quarterly,
Bronze weekly.
Housing,Phoenix,Childrens
Services,community Affairs,Public
Protection, NHS,Community Safety,
Education,Youth Services,NGOs
Challenger
Structure & Frequency
Monthly Level 1 and 2 meetings
GAIN, GMFRS,Childrens Services,Local
Authority,Immigration,Financial
Investigation,SOCG,TITAN,NCA,NPS,CRC
GLA,DWP,HMRC,Housing,NGOs;
AGMA,Environment Agency
Manchester
Rochdale
Structure & Frequency
Monthly meeting
Probation, Children's
service's, IGMU,DWP,HMRC
Stockport
Tameside
Structure and Frequency
Gold-Quarterly Silver-Monthly
Bronze-Monthly
Community Safety, Public
protection,Housinh,Integrated
children's services
Benefits,GMFRS,NPS
CRC
Structure and Frequency
Gold-Quarterly Silver-Monthly
Mash, DWP,HMRC, Licensing, NPS,
Housing, GMFRS, INPT,Trading
Standards, public health,
Social Care
Gold-Quarterly, Silver/Bronzeweekly.
LA Partner enforcement team, Fraud
investigator, ASB/crime team,
DWP,Housing,GMFRS,licensing
Immigration
Investigations &
enforcement
Probation
Gang Masters
Challenger
Financial Investigation
Structure & Frequency
Monthly Level 1 and 2 meetings
GAIN, GMFRS,Childrens Services,Local
Authority,Immigration,Financial
Investigation,SOCG,TITAN,NCA,NPS,CRC
GLA,DWP,HMRC,Housing,NGOs;
AGMA,Environment Agency
LA Safeguarding
Divisional SPOCs
Intelligence Assessor
Tactical Advisor
Modern Slavery
Modern Slavery Coordination Unit
MSCU
What is Modern Slavery?
Moved
Exploitation
Controlled (Adult only)
Definition
Human trafficking is the movement of a person from one place
to another into conditions of exploitation, using deception,
coercion, the abuse of power or the abuse of someone’s
vulnerability. It is entirely possible to have been a victim of
trafficking even if their consent has been given to being
moved.
Slavery Types
•
•
•
•
Sexual exploitation
Labour exploitation
Domestic servitude
Organ harvesting
Who are the Victims?
What motivates them to leave their
country of origin and come to the UK?
Increased freedom of movement.
The UK’s open labour market.
Economic disparities between the UK and their countries.
What sort of people end up being trafficked?
People facing poverty in countries of origin.
The socially excluded.
Dysfunctional families.
Those who won’t be missed
Current Position
From 2013 to 2014 there was a 147% increase in recorded MS
crimes within GMP,
From 2014 to September 2015 there has been a 304% increase,
There has been a 305% increase between 2012 – 2014 in relation
to intelligence logs categorised as human trafficking,
National Referral Mechanism
Since 1st April 2009 a National Referral
Mechanism (NRM) came into place that
provides a framework within public bodies
such as Police, Home Office, Local Authorities
and third sector parties can work together
to identify individuals who may be victims
of trafficking and provide appropriate
protection and support.
National Referral Mechanism
Front line professionals can refer individuals who they think
may be evidencing signs of being a victim of human
trafficking to designated ‘Competent Authorities’ who will
work with partners to make an assessment. If agreed this
will assist in the funding of accommodation / assistance for
the victim. Target date of 5 days for reasonable grounds
decision
45 day recovery and reflection period
Case Study
Dad
Age 38
Son
Aged 16
Mum
Age 37
Son
Aged 14
Daughter
Aged 12
Mat-Brother
Aunt & PVoT
Mat-Brother
Female
24 yrs PVoT
Baby
18mth
Modern Slavery Coordination
Unit
Signs
Modern Slavery signs to look for
• Access to personal Identification
documents being restricted
• No mobile/
contact
details
Person’s
Presentation
• Body language/ demeanour
• Others answering questions on behalf of
Distrustful of authorities
the individual
• EvidenceAppears
of multiple
sleeping
traumatised
arrangements
Withdrawn
• Complaints of noise/ ASB multiple visitors
Doesn’t speak
or without being prompted by a
at the openly
property
• Paperwork in different
‘leader’ names to the
tenants
Neglected appearance
• Different school uniforms
Injuries?
This list is not exhaustive
Enforcement/
Intervention
Modern Slavery
• Criminal Prosecution
• Civil Enforcement
• Civil Recovery
• Compliance
VisitsPresentation
Person’s
Distrustful
of authorities
• Work with
landlords
to recognise signs of
slavery and
to signpost
where they can
Appears
traumatised
report concerns.
Withdrawn
Doesn’t speak openly or without being prompted by a
‘leader’
Neglected appearance
Injuries?
Project Gulf Contact details:
gulf@gmp.police.uk
DS Jill Vescovi
0161 856 5065
jill.vescovi@gmp.police.uk
PC Jimmy Walker, PC Adele Ainscough, PC Jon
Ezard
0161 856 9890, 0161 856 5919, 0161 856 5408, 0161 856 9868
Challenger PCSOs Anthony Tart, Jade Fitzgibbon, Daniel Marshall and Tom
Hughes
Housing Benefit update
DEC 2015
Bev Connor
Future changes to HB
• Backdating of Housing Benefit claims will
reduce from a maximum of 6 months to one
month from April 2016
• The Family Premium which is included in the
assessment of HB where there is one or more
children in the household will be abolished for
new claims from April 2016. The result will be
less HB awarded
Future changes to HB (con’t)
• HB will cease where claimant leaves UK for
more than 4 weeks (currently 13 weeks)
• Consideration is being given to HB for
pensioners in the longer term but no decisions
have been made
• Social sector rents to be limited to Local
Housing Allowance rates from April 2018 for
tenancies signed after April 2016
Council Tax Support
• No changes to the scheme from April 2016
• The Government has announced that a review
of how the Local Council Tax Support Schemes
are working nationally will be undertaken.
• One consideration will be whether this should
be paid as part of Universal Credit payments.
Universal Credit & HB
• There are public access pc’s available in the Gateway
Centres, Broughton Hub and the libraries
• We have staff at the Gateway Centres who can assist
customers to make a claim for Universal Credit
• CAB deliver personal budgeting support on behalf of
the council. The aim is to assist people to manage
their finances when they are claiming Universal
Credit
Future relationship with landlords
• Where UC is being paid to meet housing costs the council
will not pay Housing Benefit
• Landlords will not be able to contact the council to check
if UC is in payment
• Housing Benefit will continue to be paid in existing cases
and for new claims where the person does not meet the
UC criteria
• Housing Benefit will continue to be paid in respect of
pensioner claims and for people living in supported
accommodation
Universal Credit and rented
housing
Updated 23 November 2015
Universal Credit – overview
Housing
Benefit
Income related
Employment
and Support
Allowance
Income based
Jobseekers
Allowance
Universal
Credit
Working
Tax
Credits
Child Tax
Credit
Income
Support
• One simple payment
• Paid monthly
• For people in and out of work
• Use PAYE in real time information (RTI)
What’s different about Universal Credit?
PAID MONTHLY
IN AND OUT
OF WORK
CLAIMANT
COMMITMENT
REQUIREMENTS
PAID DIRECTLYTO
THE CLAIMANT
IT’S
ABOUT
WORK
IT’S LIKE
WORK
CLAIMANT
COMMITMENT
IS LIKE A
CONTRACT
FULL TIME
WORK SEARCH
IT
ENCOURAGES
WORK
EARNINGS,
NOT HOURS
A TAPER SO
BETTER OFF IN
WORK
EASY
TRANSITION
FROM UNIVERSAL
CREDIT TO WORK
(AND BACK)
Changes for claimants
• Make claim online
• Single household payment
• Paid monthly
• Housing costs paid direct to tenant
• Claimant Commitment
• Cohesive support
Changes for landlords
• Direct payment of housing costs to tenants
• New protections for landlords
• Closer relationship with tenants needed – assessing needs and
understanding the support available
• Role to support tenants during transition – helping them prepare
• Ensuring rent is paid
• New relationship with DWP
• Be prepared
Universal Credit claimant journey
I get information or
advice about how to
claim Universal Credit.
I receive a telephone
call inviting me to
attend an interview in
the jobcentre.
I make my claim
online at GOV.UK.
If I need help, I can
telephone the
Universal Credit
helpline for
assistance.
I attend my interview at
the jobcentre, taking along
any paperwork that has
been asked for. I sign my
Claimant Commitment,
which records the
activities I’ve agreed to do
in return for receiving
Universal Credit.
I receive my Universal
Credit decision letter.
It tells me when I will
receive my payments,
and confirms what I
need to do in return
for getting Universal
Credit.
I undertake my agreed
activities. I can get
advice on jobseeking,
budgeting and going
online from my work
coach.
I receive an email (or
text message if no
email address) to
remind me about my
interview at the
jobcentre.
I telephone the
helpline if there is a
change in my
circumstances,
including if I start
work. My Claimant
Commitment is
reviewed and may be
changed to take into
account my new
situation.
I regularly visit the
jobcentre where my
work coach and I
discuss the actions
we’ve agreed in my
Work Plan.
If a change in my
circumstances means
my Universal Credit
payments change, I
receive a letter
confirming the new
details.
An example claim
7 waiting day
Period
24/09
Date of
Claim
Regular Universal
Credit Assessment
Period
01/10
End of
waiting
days
+7 days
31/10
1st Universal Credit
Payment
Calculation /
notification
to claimant:
01/11
1st Universal
Credit Payment
Received by
Claimant:
07/11
30/11
2nd Universal
Credit Payment
Calculation:
01/12
2nd Universal
Credit Payment
Received by
Claimant:
07/12
Preparing for Universal Credit - tenants
• Step 1 – Check what changes they need to make
They can use the online Personal Planner at
http://ucpp.dwp.gov.uk/universal-credit-preparation/
• Step 2 – Make sure tenants have a suitable
account such as a bank, building society or credit
union account for their monthly payments
• Step 3 – Work out their monthly budget by
planning ahead and ensuring that bills are paid
promptly
They can use a simple monthly budget planner, like the
one available on the Money Advice Service website
Delivering the policy - how Universal
Credit is rolling out to eligible
claimants
•
April 2013 – Universal Credit began in Ashton-under-Lyne in Greater Manchester
for single jobless claimants
•
April 2014 – Universal Credit live starts in the North West of England
•
June 2014 – taking new claims for Universal Credit from couples
•
November 2014 – expansion of Universal Credit to families starts
•
December 2014 – rollout in North West of England complete
•
February 2015 – Universal Credit began to be rolled out to all jobcentres and local
authorities across Great Britain for single claimants
•
March 2015 – all original 96 live sites started taking claims from families
Delivering the policy – how
Universal Credit is rolling out to
eligible claimants
The test and learn approach to Universal Credit has
allowed us to continuously improve
• Budgeting Support
• Data sharing
• Universal Support
• Management of Universal Credit housing cost element
Personal Budgeting Support –
overview
Money
advice
Claimants
managing their
money
Alternative
Payment
Arrangements
Financial
products
Personal Budgeting Support Money Advice
• Offered to anyone claiming Universal Credit
• Now included as part of the work coach role
• Online budgeting tools for claimants who are able to
self-help. Worked closely with the Money Advice
Service to produce a range of products
• Money advice services offered via the LA using a mix of
face to face and telephony support
• Longer term will be delivered via Universal Support
through delivery partnership agreements – more about
this later
• The Universal Credit personal planner on GOV.UK:
https://secureonline.dwp.gov.uk/universal-creditpreparation/
Personal Budgeting Support – Alternative Payment
Arrangements
• For a minority of claimants, Alternative Payment Arrangements may be required;
these might include
–DWP will pay housing costs directly to the landlord
(managed payment to landlord)
–making payments more frequent than monthly
–splitting the payment within the household
• Option to make managed payments directly to the landlord if a claimant reaches a
certain level of rent arrears (usually 2 Calendar months / 8 weeks)
• Considered on a case by case basis and assessed on their individual needs
• The decision about whether an Alternative Payment Arrangement is suitable will be
made by a Universal Credit Decision Maker through the Personal Budgeting Support
process
• All Alternative Payment Arrangements are subject to review
Alternative Payment Arrangements:
consideration factors
Highly likely / probable need for Alternative Payment Arrangements
Drug / alcohol and / or other addiction problems e.g. gambling
Learning difficulties including problems with literacy and/or numeracy
Severe / multiple debt problems
In temporary and / or supported accommodation
Homeless
Domestic violence / abuse
Mental Health Condition
Currently in rent arrears / threat of eviction / repossession
Claimant is young: either a 16/17 year old and / or a Care leaver
Families with multiple and complex needs
Less likely / possible need for Alternative Payment Arrangements
Third party deductions in place (e.g. for fines, utility arrears etc.)
Claimant is a refugee / asylum seeker
History of rent arrears
Previously homeless and / or in supported accommodation
Other disability (e.g. physical disability, sensory impairment etc.)
Claimant has just left prison
Claimant has just left hospital
Recently bereaved
Language skills (e.g. English not spoken as the ‘first language’).
Ex Service personnel
NEETs - Not in Education, Employment or Training
Personal Budgeting Support –
financial products
•
A personal planner is available on GOV.UK to help claimants understand and
prepare for financial changes arising from the introduction of Universal Credit.
•
Up to 1.3 million potential Universal Credit claimants currently do not use a
transactional bank account to manage their benefit payments.
We have been working closely with HMT who announced on 15 December 2014,
that nine banks and building societies have made a voluntary commitment to
improve basic bank accounts, including removing unpaid item fees on basic bank
accounts and making a strong statement about preventing unauthorised overdrafts
and overrunning.
Better basic bank accounts go live in December 2015 which will also offer users
the ability to set up and pay by direct debit and pay bills.
•
•
•
Universal Credit monthly payments have been paid into some types of credit union
account since October 2013, but DWP has worked with a range of stakeholders to
enable Universal Credit to be paid into all types of credit union account from 6
April 2015.
We are listening, testing and learning…
•
We have worked particularly closely with the social rented sector supported by the
National Housing Federation
•
We have introduced rent arrears triggers to help protect landlords and tenants alike
•
We have taken steps to improve the take up of budgeting support
•
We have set up new dedicated teams as a result of feedback to manage housing and
Alternative Payment Arrangement cases
•
We have conducted business tests in the North West involving landlords in the housing
costs verification process
•
We are continually reviewing our strategy to ensure we have it right as Universal Credit
expands, working closely with landlords, the National Housing Federation and others,
learning as we go and implementing service improvements
We are listening, testing and learning…
•
As part of our commitment to continuous improvement, we have introduced some
further practical adjustments to strengthen the Universal Credit offer for claimants and
landlords. They include:
- Dedicated teams to manage housing and Alternative Payment Arrangement cases
- Provision of single point of contact details to LAs and social landlords
- Better designed and simpler notifications and forms
- A new dedicated external e-mail address for landlords - enabling them to escalate
request for Alternative Payment Arrangements and deductions for arrears in cases
where they are considering formal pre-eviction action
UC.SERVICECENTREHOUSING@DWP.GSI.GOV.UK
- LA Housing Benefit experts have been working in the Service Centre on
secondment since Summer 2014
Trusted Partners
• The trusted partner proof of concept test ran from March 2015 for a
period of 8 weeks
• From September 2015 phase one of the Trusted Partner extended
Pilot began with 6 of the original ‘proof of concept’ landlords and aims
to test the full end to end Alternative Payment Arrangement process.
• Pilot Landlords will help to identify claimants that are unlikely to pay
their rent and assess how they can be supported towards taking
responsibility for paying their rent. The pilot is expected to run for 6 to
9 months
• Phase two will commence with a wider selection of landlords from
England, Scotland and Wales.
Local Delivery Partners - What we
are hoping to achieve
The purpose of the partnerships approach is joined up “coherent
claimant journey” for claimants with complex needs, from benefits
dependency to independence and, where appropriate, work
Useful links for stakeholders
•
•
•
•
•
•
•
•
•
An introduction to Universal Credit video
http://youtu.be/E7GUu7Xa7Nw
Universal Credit – managing your money video
https://www.youtube.com/watch?v=ZOjGmDWf6lU&list=PLeysxjNpEPy_UnItAtlw9u3tTwE4oM
IiL&index=17
Universal Credit pages on GOV.UK
https://www.gov.uk/universal-credit
A toolkit for Partners
https://www.gov.uk/universal-credit-toolkit-for-partner-organisations
The Claimant Commitment
https://www.gov.uk/universal-credit-toolkit-for-partner-organisations#the-claimantcommitment
A Personal Planner to help claimants prepare for Universal Credit
http://ucpp.dwp.gov.uk/universal-credit-preparation/
A pictorial representation explaining Better off in Work
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/301408/howuc-tops-up-earnings-to-make-work-pay.pdf
Budgeting help and support
https://www.gov.uk/government/publications/budgeting-your-universal-credit-quick-guide
Operating Guidance for Personal Budgeting Support & Alternative Payment Arrangements
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/181399/pers
onal-budgeting-support-cover-note.pdf
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/181400/pers
onal-budgeting-support-guidance.pdf
Useful links for stakeholders
•
•
•
•
•
•
•
The Local Support Services Framework
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/181395/uclocal-service-support-framework.pdf
The Money Advice Service
https://www.moneyadviceservice.org.uk/en
A Money Advice Service Universal Credit video
https://www.moneyadviceservice.org.uk/en/videos/get-ready-universal-credit
Making work pay comparison graph explaining how Universal Credit compares to the current
system when claimants increase their hours
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/301411/howuc-helps-to-make-work-pay.pdf
A quick guide for employers about Universal Credit and RTI
https://www.gov.uk/government/publications/universal-credit-works-for-employers-andclaimants-quick-guide
HMRC and RTI
http://www.hmrc.gov.uk/payerti/getting-started/paye-basics/rti.htm
Eight Ways Universal Credit can help your business
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/307091/howuc-can-help-your-business.pdf
Free Property
Advertising for
Accredited Landlords
in Salford
www.pinpoint.org.uk
WHAT IS PINPOINT?
It is a collaboration between
local authorities, social
housing providers and
commercial landlords to
house people across Greater
Manchester
PINPOINT AND THE PRIVATE
SECTOR
130,000
Pinpoint has around
members made up of customers from
regional housing schemes such as:
SALFORD HOME SEARCH
IRWELL VALLEY
ST VINCENTS
CONTOUR
PINPOINT AND THE PRIVATE
SECTOR
BENEFITS FOR LANDLORDS:
Thousands of homeseekers view the site
each week
Can advertise to a regional audience
Tenants speak directly to you not an
intermediary or agency
PINPOINT AND THE PRIVATE
SECTOR
BENEFITS FOR LANDLORDS:
The Pinpoint ad can be in addition to
advertising the property on other websites
There are no other pop up ads/ featured
properties / links to distract from your
advert
PINPOINT AND THE PRIVATE
SECTOR
BENEFITS FOR LANDLORDS:
Once Pinpoint have received and verified
all of the details your property will be
advertised within 1 working day
Pinpoint do the administration – loading,
monitoring and closing the advert – there
are no fines or penalties
PINPOINT AND THE PRIVATE
SECTOR
www.pinpoint.org.uk
FOR FURTHER DETAILS CONTACT:
Sarah Lowe
Service Manager
01204 335777
Sarah.Lowe2@bolton.gov.uk
Salford’s Winter Welfare scheme
Les Laws
Principal Officer - Affordable Warmth
Cold homes & health
•
Cold homes have a big impact
on health.
•
Cold homes worsen existing
illness such as heart conditions.
•
Every winter, there are many
early deaths, caused by
vulnerable residents living in
cold homes they cannot afford to
heat.
Winter Welfare scheme
Partners:
• Salford City Council’s
 Affordable Warmth
 Community, Health & Social Care
 Public Health
 Welfare Rights
• Age UK (Salford)
• Helping Hands
Social Housing
• City West Housing Trust
• Salix Homes
Citywide Marketing Campaign
 Raise awareness of ways to keep
warm, safe & well during cold
weather
 Raise awareness of the help
available to keep warm
 Encourage people to seek help if
necessary
 Encourage all residents to check
on vulnerable neighbours during
cold weather
Winter Welfare Help
•
•
•
•
•
•
•
Warm Packs
Property Maintenance Checks
Carbon Monoxide Detectors
Heavy Blankets
Footpath Clearing
Grit
Gutter Clearing
Who Qualifies?
Older & Vulnerable Households:
•
•
•
•
•
Aged 75 and over
Housebound
Have a long-term illness
Recently discharged from hospital
Have a health condition affected by
cold & damp living conditions
Salford Winter Welfare scheme:
Tele: Helping Hands - (0161) 793 9419
Web: www.salford.gov.uk/winterwelfare.htm
Les Laws
Tele: 0161 793 2264
Web: www.salford.gov.uk/warmsalford
E-mail: leslie.laws@salford.gov.uk
Energy Switching for
Private Landlords
Community Switch
Supported by
?
So, who are
We have been involved in developing new enterprises and
initiatives focussed on delivering the triple bottom line of
economic, environmental and social benefits for stakeholders
since 2011. Community Switch was formed in 2013 in
response to a biased and uncompetitive energy market to
help people access fairer and cheaper energy prices.
So, why energy switching?
• If you are a landlord, the lower the outgoings your tenants
are paying the better the chance you have of getting your
rent in full and on time. Equally, if you are a landlord and
you are including energy in your charges to tenants, you
want to be on the best possible tariff to optimise your
earnings.
• Either way, switching energy supplier will be beneficial to
you. Did you know the difference between the best and
worst energy deals in the market is as much as 41% (for an
average UK home using 12500kwh of Gas and 3100kwh of
Electricity), that is £552 a year.
• The Smart meter roll out has the potential to give you much
greater control and increased flexibility
So, why energy switching?
• As Salford City Councils preferred energy switching service
Community Switch wants to help local landlords and
residents reduce their energy costs. Having helped over
9000 households Community Switch’s in-house team are
knowledgeable and experienced in this sector and used to
withSwitch
disengaged
customers with energy debt and
• dealing
Community
have been
pre-payment
working with meters
Social landlords for
over 2 years to help tenants all
over the country save money on
their energy bills and landlords
protect their revenues.
Why? - The Energy Market & The
Big 6
• Estimated 90% of UK households with Big 6
supplier (This is falling as smaller suppliers provide
better services and prices)
• Up to 65% of UK households on Standard variable
tariffs, often by default (Everyone is put onto a SVT
when they register at a new property)
• Standard tariffs are vulnerable to price increases
and in the main the most expensive credit tariffs
• 4.5m or 16% of homes in the UK have PPMs costing
much more than paying by bill (This is roughly 21%
in Salford)
• Official statistics from Ofgem show the average
dual-fuel bill for gas and electricity has increased
141% since 2004.
• Disparity in price for identical usage as high as 41%
due to payment method and tariff between
suppliers
Why do we do it? - People just do
• Energy switching services
not
switch
are generally based
Domestic Electricity and Gas Transfers in
1,400,000
Great Britain
1,200,000
•
Number of Customers
1,000,000
800,000
•
600,000
400,000
Electricity Transfers
200,000
Gas Transfers
•
Q4 2014
Q3 2014
Q2 2014
Q1 2014
Q4 2013
Q3 2013
Quarter
Q2 2013
Q1 2013
Q4 2012
Q3 2012
Q2 2012
Q1 2012
Q4 2011
Q3 2011
Q2 2011
Q1 2011
Q4 2010
0
•
online or rely on inbound
calls.
The market relies on
empowered and engaged
individuals and is only
about 12% of UK
households
Lack of awareness of
market leaders and
savings available.
General mistrust of
energy suppliers after
years of negative
reporting
A lack of understanding
of energy bills is a key
factor
Local results - Salford
Savings Statistics for Salford
EHL
All
134
Dual Fuel
86
Electric Only
44
Gas Only
4
Free energy Credit
Largest saving to date
Fuels / Supply points
220
Online / Direct
23
Optilead
4
CSL Call centre
102
Total savings to customer
Total savings Utilita
Total savings Total
£143.43
£19,219.30 401 £44.57 £17,872.41 535
£170.63
£14,674.06 296 £43.18 £12,780.24 382
£97.30
£4,281.36 105 £48.50
5092.17 149
£65.97
£263.88
0
0
4
£3,485
£223.65
£98.00
697
917
8
0
0
4
27
12
£19,219.30
£21,357.41
Total savings
£69.33
£37,091.71
£3,485
£40,576.71
Results do far - Overall
Over 9000 households have
switched
Over £750,000 saved from
Average savingsenergy
for dual fuel
energy customers
bills
£164
Average savings for pre-payment meter
customers £58
What happens next? - Get
involved
If you are interested in finding out more about how we can help you and your
tenants make savings on the cost of energy there are a number of ways of
reaching us. Whether it is for a one off enquiry, or to review your portfolio, for
you home or for you other properties, we’ll be able to provide clear helpful
advice
Try the service for yourself, either;
a)
Visit the website www.community-switch.co.uk
b) Call us on 0300 303 0025
c)
Text SWITCH to 60777
d) Email your details to referrals@community-switch.co.uk
leigh.fairbrother@community-switch.co.uk
07810 518473 / 0151 559 1207
follow us on twitter @communityswitch and like us on Facebook
https://www.facebook.com/CommunitySwitch
Questions
Waste Less, Recycle More.
The way the City Council deals with its waste
continues to be important, for three
significant reasons:
• The need to continually increase recycling
• The need to reduce residual cost and avoid
sending waste to landfill
• The negative impact that this has on the
environment
Background
• Salford first introduced a recycling collection service in 2001 which provided
residents with the opportunity to recycle paper and magazines at the kerbside.
This resulted in an initial recycling rate of just over 6%
• In 2007 the City Council provided investment and introduced a multi-material
collection service to all residential households, which resulted in an increased
recycling rate of over 25% in 2008/9 and 30% in 2011/12
• In 2013 the City Council provided further investment and introduced a
fortnightly residual, comingled and pulpable collection service and a weekly bio
collection service which resulted in an increased recycling rate of over 42% April
to September 2015
The current waste and recycling service
Households are currently receiving the following collections:
Food and garden
waste
collected weekly
Pink Lidded Bin
Paper and cardboard
collected
fortnightly
Blue bin
Glass, cans and plastic
bottles collected
fortnightly
Brown bin
General nonrecyclable waste
collected
fortnightly
Black bin
Weekly food waste collections for the whole city
From 2013 households living in terrace properties can also recycle food
waste using a kerbside 23 litre caddy.
23 litre outdoor
food waste bin
7 litre kitchen caddy
for use indoors
2 starter rolls of
compostable liners
Why do we need to waste less
and recycle more?
THE FACTS
It costs the city more than £17 million per year to dispose of
household waste and this continues to rise.
This cost will increase with an extra £1.5 million next year if we
don’t reduce our waste and recycle more
More than 30% of the waste we send to landfill could be recycled
If we can increase the amount of waste we
recycle from 42% to 52%, we could save up to
million
£2
in waste disposal costs
How can you help?
Ensure that your tenants:
• Have the appropriate bins when they
move in
• Have the appropriate literature
regarding how to dispose of their waste
correctly
• The bins are not contaminated with the
wrong waste when a tenant is moving
out
• Have alley gate key
No side waste and closed lid policy.
This means:
• We don’t collect any waste left at
the side of bins.
• We don’t empty bins that are
overfilled to the extent that the lid
cannot be closed.
Recycle & Reward
Recycle and Reward
Recycle and Reward is our new scheme to boost recycling across
Salford and reward local good causes
Win £1,000 worth of rewards
for your community group
Vote for a good cause
In your area
Recycle and Reward
Objective
The purpose of the scheme is to increase levels of recycling and
reduce residual waste.
Boosting recycling rates
Minimising contamination levels in recycled waste
Reducing levels of residual waste
The period of the scheme is 1 December 2015 up to 31 March 2017
Recycle and Reward
How it works
• Salford schools, charities or community based organisations will be
encouraged to participate in the scheme by nominating themselves
They can ask for a reward worth up to £1,000
• Each Good Cause will be linked to one of the eight Community
Committees areas of the city
• Residents will vote online each month, for their preferred ‘Good
Cause’
• Monthly recycling figures (tonnage), for each of the eight community
committee areas will be compared to the previous month
Thank you
Empty Properties
Neil Smith
Introduction
Why are empty properties a priority?
•
•
•
•
•
Fall into disrepair and magnet for ASB
Loss of valuable housing resource
Blight local communities
Undermine regeneration work
Direct and indirect costs to all
Salford’s empty property
challenge
Baseline figures as of September 2010
• 109,125 properties citywide – 5,732 empty
properties (5.3% of the stock)
• All housing markets have a number of empty
properties
• A range between 2.5% and 3% would be
consider healthy
Salford’s response
The Empty Property Team set up April 2011
• To increase the supply of housing
• Reduce nuisance to local communities
• Additional income generation CT and NHB
(Fifth highest reduction in the country
between April 2011 and April 2015)
• Work closely with owners/landlords and other
partners
Progress so far
Number of Empty
Properties
Date
5372
Baseline Sept/Oct 2010
5471
March 2011
3940
March 2012
3755
March 2013
3316
March 2014
3640
March 2015
Financial Assistance 2012/15
HCA Funding
• 140 Long term empty properties brought back into
use
• £2m of external funding
DCLG funding
• 150 Long term empty properties brought back into
use
• £1.5m of external funding
• Over £13m private investment leverage into Salford
Going forward.
• Retain our strategic approach focusing on:• properties having the greatest negative impact on their
communities
• early intervention to prevent short term empties becoming
long term empties.
• clusters of empty properties to prevent them from leading to
wider decline in local areas.
• seeking to work with owners where possible to support them
in bringing properties back into sustainable use
• making full and appropriate use of available enforcement
powers where owners will not engage with the team
• applying best practice and develop innovative solutions
• work in partnership with all willing stakeholders
• securing further financial assistance for owners
Contacting the Empty Property
Team.
The team actively seeks to engage with and make
itself accessible to a wide range of stakeholders.
• The team has a dedicated phone line – 0161 793 3350
• The team has a dedicated e-mail address –
emptyproperties@salford.gov.uk
• The team has a dedicated pages on the Council’s website including
links to allow the reporting of empty properties.
Landlord Licensing &
Accreditation
Sarah Hughes
Current Schemes
• Langworthy, Weaste and Seedley - 882
• Eccles and Barton - 537
• Mandatory HMO - 216
• Charlestown and Lower Kersal scheme
ends 01/01/16
Broughton area
• Commences – 21 January 2016
• Around 929 identified properties
• Re-designated on grounds of Low Housing
demand
• Progress made but still work to be done
Accreditation - Incentive
Current membership - 586 members with
1391
• Carbon Monoxide detector installed by
Helping Hands
• Accredited properties
• First come, first served