Job Title (code): IT Specialist II (9805)
Purpose
Purpose:
The IT Specialist II classification install and support computing or basic data communications/
telecommunications equipment and software and perform diagnostics of problems with that hardware
and software. Persons in ITS II positions work under the supervision of a technical manager and are
responsible for a moderate
Essential Functions
Function 1:
Work with network customers to address operational issues. Monitor remote locations and
communicate with customers to identify problems, implement solutions, and follow-up with results.
30 % Time
Function 2:
Test electrical properties, distance, continuity and labeling for new and modified network terminations
and drops.
20 % Time
Function 3:
Install wireless access points, hub room racks and network devices in compliance with specifications,
network standards, and work safety procedures.
30 % Time
Function 4:
Assist with inventory storage and maintenance, shipping, hub room maintenance, and facilities
maintenance.
20 % Time
Function 5:
% Time
Function 6:
% Time
Function 7:
% Time
Function 8:
% Time
Marginal/Incidental Functions
Marginal/Incidental Functions:
Other related functions as assigned.
Qualifications
Required Qualifications:
Associates Degree in related field and three years of related computing work experience; or any
equivalent combination of education, training and experience. The following knowledge, skills, and
abilities are required: Prior experience with specific systems, equipment and software may be
specified as needed by department. Knowledge of principles of computing and communications
networks, and characteristics of computing hardware and software used in distributed environment.
Ability to install and configure desktop computer hardware and software. Ability to install and
configure basic data communications and or telecommunications hardware with some supervision with
little supervision. Ability to assimilate, retain and utilize technical and applications-oriented
information.
Preferred Qualifications:
Must be experienced in local or wide area network work. Documented formal education is desired with
a minimum of 30 credit hours with major course work in computer science, management information
systems, or a related field of study, and four or more years of applicable experience. Education and
experience may be substituted for one another.