Job Title (code): IT Specialist II (9805)
Purpose
Purpose:
Persons in the IT Specialist II classification install and support computing or basic data
communications/ telecommunications equipment and software and perform diagnostics of problems
with that hardware and software. Persons in ITS II positions work under the supervision of a technical
manager and are responsible for
Essential Functions
Function 1:
Diagnose and perform intermediate to advanced repair of personal computing hardware, software,
network issues and ensure customer requests are handled in a professional and timely manner.
25 % Time
Function 2:
Diagnose and perform intermediate to advanced repairs to standard hardware, software, solve
network issues and ensure customer requests are handled in a professional and timely manner.
25 % Time
Function 3:
Consult and assist clients with use of standard hardware, software personal computing needs in the
university environment and ensure their requests are handled in a professional and timely manner.
20 % Time
Function 4:
Serve as liaison between OIT, customers, and other IT professionals on campus.
10 % Time
Function 5:
Create and update online documentation for standards, services, and procedures.
15 % Time
Function 6:
Research and recommend new hardware to the university community.
5 % Time
Function 7:
% Time
Function 8:
% Time
Marginal/Incidental Functions
Marginal/Incidental Functions:
Other related functions as assigned.
Qualifications
Required Qualifications:
Associate?s Degree in related field and three years of related computing work experience; or any
equivalent combination of education, training and experience. The following knowledge, skills, and
abilities are required: Prior experience with specific systems, equipment and software may be
specified as needed by department. Knowledge of principles of computing and communications
networks, and characteristics of computing hardware and software used in distributed environment.
Ability to install and configure desktop computer hardware and software. Ability to install and
configure basic data communications and or telecommunications hardware with some supervision with
little supervision. Ability to assimilate, retain and utilize technical and applications-oriented
information.
Preferred Qualifications:
Bachelor's degree in a computer-related field or equivalent practical experience. Practical work
experience with Microsoft Windows XP OS and Applications, and Mac OS X and Applications. Practical
work experience in repairing PCs, Macs, Printers, and network connection issues. Excellent customer
service and phone skills. Experience with web development tools used to create, maintain, and update
websites. A+, Dell, Apple, HP, and Microsoft certifications a plus. Please detail any related experience
in your online resume.