Job Title (code): IT Manager I (9812)
Purpose
Purpose:
Persons in the IT Manager I classification manage other technical staff who perform programming
tasks or install, maintain, and trouble-shoot desktop, server, applications, or communications/voice
communications equipment and software. They work under the close supervision of a manager in the
performance of their dutie
Essential Functions
Function 1:
Diagnose and perform advanced repair of personal computing hardware, software, network issues and
ensure customer requests are handled in a professional and timely manner.
20 % Time
Function 2:
Consult and assist clients with use of standard hardware, software personal computing needs in the
university environment and ensure their requests are handled in a professional and timely manner..
20 % Time
Function 3:
Assist in hiring, training, mentoring, and supervising IT Specialists and student workers.
15 % Time
Function 4:
Coordinate, assist, and perform special projects for management.
15 % Time
Function 5:
Research and recommend new hardware to the university community.
10 % Time
Function 6:
Serve as liaison between OIT, customer and other IT professionals on campus.
10 % Time
Function 7:
Create and update online documentation for standards, services, and procedures.
10 % Time
Function 8:
% Time
Marginal/Incidental Functions
Marginal/Incidental Functions:
Other related functions as assigned.
Qualifications
Required Qualifications:
Bachelor?s Degree in related field and three years of related computing work experience; or any
equivalent combination of education, training and experience. The following knowledge, skills, and
abilities are required: Prior experience with specific systems, equipment and software may be
specified as needed by department. Considerable knowledge of principles of computing and/or
communications networks, and characteristics of computing hardware and software used in distributed
environments. Ability to supervise and train subordinates. Ability to provide scope and prioritization on
work assignments, paying strong attention to detail and deadlines. Ability to assimilate, retain, and
utilize technical and applications-oriented information.
Preferred Qualifications:
Bachelor's degree in a computer-related field or equivalent experience is preferred. Hands-on
experience in support of PC hardware, software, and OS. Work experience in repairing PCs, Macs,
Printers, and network connection issues. Excellent customer service, communication and phone skills.
Assist in hiring, training, mentoring, and supervising IT Specialists. Experience managing inventory
including: tracking inventory records and loaner equipment. Experience with web development tools
used to create, maintain, and update websites. A+, Dell, Apple, HP, and Microsoft certifications a plus.