PERSONAL CHARACTERISTICS
Characteristic
Definition
Empathy
IDENTIFY WITH/UNDERSTANDS OTHER PERSON’S FEELINGS,
SITUATION, MOTIVES
Honesty
TRUTHFULLNESS& INTEGRITY
ABILITY TO ADMIT MISTAKES
Dependability
TO BE ABLE TO BE RELIED UPON
ACCEPT RESPONSIBILITY, PROMPT TO WORK, PERFORM ASSIGEND
TASKS
Willingness to learn
ADAPT TO CHANGE
LEARN NEW PROCEDURES
ACCEPT NEW KNOWLWDGE
Patience
TOLERANCE AND UNDERSTANDING
CONTROL TEMPER
CONTROL IMPULSES, OUTBRUSTS
Acceptance of
Criticism
RECOGNIZE CRITICISM AS AREAS OF IMPROVEMENT
AVOID RESENTMENT LEARN FROM IT
REMEMBER EVRYONE HAS SOME ASPECT OF THEIR JOB
PERFORMANCE THAT COULD BE IMPROVED
Enthusiasm
ENJOY YOUR WORK
DO YOUR BEST AND ENCOURAGE OTHERS TO DO THEIR BEST
FOCUS ON THE POSITIVE IGNORE THE NEGATIVE
Self-motivation
THE ABILITY TO BEGIN AND FOLLOW THROUGH WITH A TASK
DETERMINE WHAT NEEDS TO BE DONE AND DO THEM WITHOUT
CONSTANT DIRECTION
Tact
THE ABILITY TO SAY THE KINDEST OR MOST FITTING THING IN A
DIFFICULT SITUATION
TACTFULLNESS IMPLIES A CONSIDERATION OF THE FEELINGS OF
OTHERS
Competence
YOU ARE QUALIFIED BY TRAINING OR EDUCATION AND CAPABLE OF
PERFORMING A TASK
FOLLOW DIRECTIONS USE APPROVED PROCEDURES, STRIVE FOR
ACCURACY AND KNOW YOUR LIMITS
Responsibility
BEING WILLING TO BE HELD ACCOUNTABLE FOR YOUR ACTIONS
YOU WILL MEET YOUR OBLIGATIONS
“DO WHAT YOU ARE SUPPOSE TO DO”
Discretion
USING GOOD JUDGEMENT IN WHAT YOU SAY AND DO
IN HEALTH CARE, KEEPING PATIENT CONFIDENTIAL INFORMATION
CONFIDENTIAL
Team player
WORK AS PART OF A TEAM. LEARN TO WORK WELL WITH OTHERS. A
TEAM CAN ACCOMPLISH GOALS FASTER THAN AN INDIVIDUAL
An Example