Maximo Asset Management (SaaS) 7.5.1
IBM Internal and Business Partner Use Only
© 2014 IBM Corporation
The SaaS Model
Software as a Service (SaaS) is a software delivery model, in which software function is delivered over the internet,
managed by a vendor, and paid for on a subscription basis.
Maximo Software as a Service
Perpetual License Model
Customer makes buying decisions and is
integrator and maintainer of all components
of the IT value stack
Customer makes application buying decisions.
Provider makes decisions on components of the IT
value stack
Services
Services
Application
Application
2
Operating System
Servers, Storage
Servers, Storage
Network Infrastructure
Network Infrastructure
 Provider supports multiple application codes, multiple
application versions or a customized code for each
customer.
 Customer must support entire stack
2
Middleware
Pre-packaged
Operating System
Integration
Middleware
 One-to-many model to all contracted customers
 Pay-for-use or subscription model
 Customer can typically redirect resources for DB, system,
and network admins to other projects
SaaS May Be An Attractive Model for Many Organizations
SaaS
(Hosted, subscription)
Traditional
(On-prem, perpetual)
OPEX vs. CAPEX
Operational Expense
Capital Expense
Cost Predictability
Higher
Lower
Skill/Staffing Requirements
Lower
Higher
Maintenance Costs
Included in subscription
15-30% of license cost per year
Upgrades and patches
Included – stay current
Customer responsibility, cost
Support and infrastructure
Included – focus on business
Customer responsibility, cost
Customizations
Preserved
May hinder upgrades
SaaS Can Offer Flatter, More Predictable Costs
License (CAPEX) and implementation
Upgrades
Maintenance, support
staffing, and infrastructure
Year 1
Year 2
Year 3
Year 4
Low initial -- OPEX
Year 6
Low, predictable yearly costs
SaaS
3
Year 5
Traditional
What we’re seeing in the market…
• Trends
• Increasing Prospective client queries, RFP’s (globally, across industries)
• Existing Client’s asking about SaaS
• Customers looking for a solution with low entry cost – transferring the
“capital expense” to “operating expense” that a monthly SaaS subscription
brings
• Also looking to reduce internal IT costs
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Maximo SaaS - What’s Included/What’s Not?
IBM Internal and Business Partner Use Only
© 2014 IBM Corporation
What’s included with Maximo SaaS?
• Core Maximo Asset Management
• Includes Maximo Everyplace (part of platform, no charge)
• Contains IT asset management functions (supports OT use cases)
• Users can track the IT aspects of their enterprise assets (software, bios, firmware,
etc.)
• Uses SCCD UI Skin (look, feel, left-hand nav bar, etc.)
• Maximo Scheduler - only add-on product available
• No Industry Solutions or other add-on products available
• Delivered on IBM SoftLayer cloud infrastructure
• Provisioned as single tenant instances
• Subscription based license model
• Per user/per month/minimum 1 year contract
• Implementation Services – separate statement of work (bp, gbs)
• Configurations (app designer, db config, automation scripts, workflows)
• No custom coding (java)
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Maximo Solutions
Core Solutions Stand-alone solutions for asset, facility and real estate management.
Everyplace
Maximo
Asset
Management
Industry Solutions
Maximo Asset
Management
Essentials
Maximo SaaS, includes Maximo,Everyplace (free) – with
optional Scheduler as an add-on
We’re evaluating future releases with Industry Solutions and
Industry-specific capabilities
for the unique
requirements of asset-intensive industries.
additional
add-on’s
Cal
Maximo
for
Transportation
Maximo
for Life Sciences
Cal
Maximo
for Nuclear
HS&E
Spatial
Maximo
for Utilities
Maximo
for Oil & Gas
Add-on Solutions Additional options, used with core or industry solutions, provide deeper functionality for specific needs.
Maximo
Scheduler
Maximo
Linear Asset
Manager
Maximo
Archiving
Maximo
Calibration
Maximo
Adapter for SAP
Maximo
Health, Safety &
Environment Mgr
Maximo
Asset Configuration
Manager
Maximo
Service Provider
Maximo
Spatial
Maximo
Adapter for Oracle
Mobile Solutions
Maximo
Mobile
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Maximo
Everyplace
Maximo
Anywhere
Maximo SaaS will Be in SoftLayer Data Centers
•Hosted in state-ofthe-art IBM SoftLayer
data centers
•Active Data Centers
• United States
•Dallas
•Houston
•San Jose
•Seattle
•Washington
• Amsterdam
• Singapore
Note: Point of Presence is a physical location that houses servers and
communication equipment to provide access points to the internet
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• Points of Presence
accelerate
performance and
appear to be local
What is Included and Not Included in Maximo SaaS Offering?
Included in Standard Offering
Not Included in Standard Offering
Included in Standard Offering:
Requires Separate Services Contract (SOW):




 Implementation services






One production instance
One non-production instance (if required)*
Maximo Everyplace
VPN, LDAP, and e-mail for integrations to other
tools and systems (if required)
Daily backups of data and configurations
Systems admin., patching, maintenance
Access to current release function
99.8% Availability Service Level Objective
99.8% Availability SLA (no charge)*
24 X 7 support for Sev 1 / Forum e-mail
support for Sev 2-4
Optional in Standard Offering:
 Additional non-production instances
 Expansion of non-production instances
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•
•
•
•
•
Application/Workflows configuration
VPN configuration
LDAP configuration
Integrations
Data transformation and migration
 Application administration services
•
Managing users, security groups, etc.
 Managed services (BP’s, GBS/GTS)

Release Upgrade (under review)
Requires L0 Approval or Special Bid:
• Deployments over 600 concurrent users or
under 30 named/10 concurrent users (L0)
• Availability SLA > 99.8%
• Other non-standard hosting or support
requirements or terms of use
*These items are no additional charge, but must be selected in PPA
DevOps: Roles and Responsibilities
 24 x 7 Incident Management
Manage and Resolve Tickets
 Problem Management
Manage and Resolve Recurring Problems
 Server Services (OS/VM)
Compliance, Health Checks and Patching
 Security Compliance
ITCS 104 and Middleware
 Database Services
Managing HADR, Backup, Performance
 Application Services
Managing app server/web server (Applying IFIX)
Customer Provisioning
Off-boarding
 Others
Change Management
Continuous Delivery and Automated Provisioning
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Customer Support Representative (CSR)
• Initial contact
• Reviews tickets
• determines if environment
• or if Application specific
• Routes to appropriate team
Using IBM Service Engage
IBM Internal and Business Partner Use Only
© 2014 IBM Corporation
Maximo (SaaS) Solution – digital engagement
1. Introduction
2. Value Points
3. Videos
4. Screen Shots
5. Blogs
6. Customer Testimonials
7. Twitter Streams
8. How to Buy
9. Get Help (online chat)
10. Additional Resources




Identify
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Simple, visual, dynamic
Key messages spotlighted, autoplay
Successes logos prominent
Major “buttons” for actions
Explore
Select
Deliver
Use
Appraise
IBM Service Engage -- http://serviceengage.ng.bluemix.net
Clicking on “Learn More” provides access to an overview (and video), screenshots, videos (demos), details and
links to additional information
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Sample Screen shots
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Links to Additional Information
Analysts
Whitepapers
Case Studies
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Maximo SaaS Licensing Model
• Simplified SaaS licensing model
• Increased user type flexibility (casual, occasional, light-use, end users)
• Aligns with SCCD license model
•
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The SaaS version will have the following user license types:
•
Authorized User – a standard “full user” where each user is named
•
Concurrent User – “full user” entitlement that sets the number of people
who can be accessing the system at any given time
•
Self Service Users – free, just like on-prem. No entitlement required,
allows create/view of SSR and Desktop Req’s
Thank you…
Questions?
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Back Up
19
Maximo SaaS product
• Maximo SaaS built on GA product releases
• SmartCloud Control Desk 7.5.2
• Maximo Scheduler 7.5.2
• Tpae 7.5.0.5
• Maximo SaaS is a pre-built set of images provisioned into SoftLayer
Cloud infrastructure
• WebSphere 7.0.x (with appropriate Fix Pack)
• DB2 9.7 (with appropriate Fix Pack)
• RedHat Linux 6.0 operating system
• DevOps configures the connectivity between Maximo and database
• Maximo SaaS image built from initial SCCD base image
• Maximo SaaS image receives additional changes
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Maximo SaaS applications
• Maximo EAM applications exposed through new SaaS license key
• No new applications created for Maximo SaaS
• Applications fall into two categories:
• Traditional EAM apps
• IT Asset Management apps
• CCMDB or Service Desk / Service Catalog applications are not licensed
• No CIs or CI-related applications
• No Incident / Problem / Change / Release applications
• No Service Catalog / Service Offerings applications
• Utility applications included from SCCD
• Quick Configure application (initial configuration and data import)
• ISM Content Installer (importing content packs)
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Tpae base capabilities
• All web-based tooling available to customer
• Workflow Designer
• Escalations
• Application Designer
• Database Configuration
• Automation Scripting
• Migration Manager
• Email capabilities
• Outbound notifications (relies upon pre-configured sendMail utility in the
Linux OS)
• Inbound email processing – change request to DevOps (set up mail account)
• Reporting
• BIRT reports imported through Report Administration application
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Application changes
• Several application presentations modified for Maximo SaaS
• Hiding fields linked to un-licensed applications
• Example: CI, SLA
• Hiding Select Action menus linked to un-licensed apps
• Example: Service Desk Remote Diagnostics Agent
• Global Data Restrictions to hide application data tied to un-licensed apps
• Example: CI relationship definitions in Relationships app
• Other application changes
• Subset of system properties are read-only
• Prevents inadvertent modifications that would break the product environment
• DevOps can turn off the security restriction and edit the properties
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Limitations / Restrictions
• All communications are over HTTPS
• No access to the product environments server-side file systems
• In general, Change Request or Ticket should be submitted to DevOps for activities tied
to file systems
• Attached documents configuration
• Application deployment descriptor changes
• Log file access
• No command-line utilities (Example: importreports, configdb, maxinst)
• Integration Framework
• Outbound file export through External Systems ends up on server-side
•
Workaround: Utilize application export-import functionality
• Axis-based web services deployment only
• OSLC interactions
• Client should be on the same VPN (configuration by DevOps required)
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Help and InfoCenter
• Dedicated Maximo SaaS InfoCenter
• Targeted at SaaS customers and implementers
• Eliminates irrelevant topics such as installation
• Matches the solution footprint
• Enables IBM to collect customer feedback on topics and content
• Help topics pre-load and pre-configured in Maximo SaaS instances
• Additional customer-facing documents:
• Welcome Guide – PDF format
• Sent to customer via email during onboarding
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Maximo Asset Management - SaaS Security (Hosted on the IBM Cloud)
 Each client implemented in a private VLAN
in IBM SoftLayer
Self Service Users
Internet
IBM
SmartCloud
 Access of end users and process users via
a secured SSL (HTTPS) connection
 Firewalls for secure access & isolation;
Isolation of WAS and DB VMs using IPSEC
firewall
End Users
HTTPS Session
 Host Intrusion Detection to identify and
eliminate any DoS attacks
 Physical security includes 24 hour
surveillance, perimeter security
 All data centers are IBM owned and
operated, and all staff are IBM employees
 Received IBM Inter-Enterprise Security
(IES) approval
Role-based IT Staff:
•Supervisors
•Planners/Schedulers
•Technicians
•Purchase/Inventory
Maximo - SaaS
Administrator/Manager
Firewall
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