Tivoli and Maximo
Quality Improvement Initiatives
March 2014
© 2013 IBM Corporation
Maximo / IBM Focus on Quality
 Prior to 2006, Maximo built on MRO’s tradition of quality
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Focus on Customers, Partnerships, Scenarios
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Iterative Software Development Lifecycle
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General processes in Design, Coding, Testing, Documentation
 Enhancements from IBM
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Phase based periodic checkpoints (Decision Check Points)
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Formal Councils and Reviews (Quality)
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Best Practices:
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Agile development methodologies
“Shift Left”
Test automation
Defect causal analysis
 Result: Comprehensive, client focused Quality Management Program
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Corporate quality model at all levels of the organization
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Integration between business, development, and quality processes
© 2013 IBM Corporation
Documented IBM-wide Policies
Corporate Quality Policy
– Quality is recognized as a fundamental component of the value customers receive
Corporate Instruction Continuous Quality Improvement (ET 105)
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All deliverables will set aggressive quality improvement targets better
than the predecessor product release
All product quality plans must address:
– In-Process Quality Predictive Indicators (QPIs) measure and monitor product
quality through the development cycle
– A formal fact-based Quality Certification prior to product release
– Post release goals for all problem reports reflect improvement of previous
releases
– Post release measurements and reporting to validate goals or plans
established to address issues
• Quality goals must be assessed throughout the overall offering lifecycle.
Documented IBM Policies
Page 3
© 2013 IBM Corporation
Integrated Process for Continuous Quality Improvement
Agile and Quality Best Practices
Stakeholder feedback, Shift Left, UT, Automation
Customer and Field driven improvements Customer Environments and Scenarios, Escape analysis
Think 40 – Continuous Skills Development Top Development, Security, Quality and Process skills
© 2013 IBM Corporation
Driving Continuous Quality Improvement
Quality Checkpoints (Plan, Risk, Cert, and Post-GA)
 Drives Continuous Quality Improvement from release to release.
 Sets targets, and tracks results and actions for:
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Quality Predictive Indicators (QPIs), Field Quality (APARs and PMRs)
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Key Initiatives: Consumability, Security, Serviceability ..
“Quality Champions” program
 Trained Leaders supporting targets, training, and teams
 Review Quarterly divisional compliance and Quality targets
 Guides teams through Quality Checkpoint process
Senior Development management
 Establishes specific and appropriate, division-level quality goals
 Reviews and Approves Quality plans and certifications, as applicable
 Reviews applicable measurements and initiates necessary corrective
actions
© 2013 IBM Corporation
The Tivoli Agile Development Model
Maximo utilizes Agile development best practices referenced in the “Tivoli Agile
Development Model”.
Agile: Uses continuous stakeholder feedback to deliver
high-quality, consumable code through user stories
and a series of short, stable, time-boxed iterations.
• Each sprint is time-boxed
Requirements
Stakeholder
Review/Input
• Earliest sprints address greatest risks.
• Smaller pieces delivered frequently.
• Stakeholder feedback guides
development
Client
Experience
© 2013 IBM Corporation
Maximo Standard Operating Procedures
Library of Maximo procedures used to deliver high quality
products with in the IBM SWG system. Examples include:
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AM020 - Software Development Life Cycle Guidelines
AM040 - Third Party Software Supplier Selection and Management
AM050 - Software Release Information
DOC010 - Information Development Procedures
DP071 - Software Source Control Procedure
DP072 - Maximo Build Procedure
DP073 - Unit Testing
QA030 - Quality Assurance Test Procedure
QA040 - Quality Criteria
QA090 - Quality Assurance Automation Testing
QM010 - Maximo Code Review Procedure
QM010 - Maximo Formal Code Inspection Procedure
© 2013 IBM Corporation
Summary
 Maximo’s strong tradition in customer partnerships and quality
completely align with IBM SWG’s Quality Management System
 The Maximo solution leverage an integrated management system
driving continuous improvement targets and actions, with the right
skills and best practices, and strong executive support.
 Results: in improved customer experience and field quality.
© 2013 IBM Corporation