ME243 PRINCIPLES OF RESOURCE AND QUALITY MANAGEMENT
Credits: 3:1:0
Unit I Linear Programming
Linear Programming-Formation of the problem-Graphical Method-Simplex method-Primal dual
Problems-Dual Simplex method – Two Phase Method – assignment models – transportation
models – degeneracy in transportation models.
Unit II Network Analysis
Resource scheduling – Sequencing in jobs through two machines and three machines, network
analysis: PERT and CPM – Network Diagram – Probability of achieving completion date –
Crash time – Cost analysis.
Unit III Queuing and Game Theory
Queuing theory: Characteristics of Queuing model – Single channel models with Poisson arrival
and exponential service (To be illustrated with engineering application – No derivation)
Game Theory: Two persons – Zero sum games – Pure Strategies and Mixed Strategy – Saddle
point method – Graphical method – Concept of Dominance.
Unit IV Introduction to Quality Management
Definition of quality – Dimensions of Quality – Basic Concept of Total Quality Management –
Historical review – Principles of TQM – Seven tools of quality – Deming philosophy – Barriers
to TQM implementation – Benchmarking definition – Reasons to Benchmark – Procedure,
Quality function Deployment - definition – Benefits – Procedure – 5S Kaizen concepts of Six
Sigma and its overview.
Unit V Quality Systems
Need for ISO 9000 and Other quality systems – ISO 9000, 2000 Quality Systems – Elements Implementation of Quality systems – Documentation – Quality Auditing – QS 9000 - ISO 14000
– Concept, Requirements and benefits.
Text Books
1. S.Bhaskar, Operations Research, Anuradha Agencies, 1999. (Chapters 2, 3, 4.1 – 4.8,
4.12 – 4.13, 6.1 – 7.6, 8, 9.2, 11, 13.1 – 13.5)
2. Dale H. Besterfied, Total Quality Management, Pearson Education Asia, 2002. (Chapters
1, 9, 10, 11)
3. J.M.Juran, Quality Planning and Analysis, Fifth Edition, Tata McGraw Hill Publishers,
1998.(Chapter 17)